Godrej Interio Office Table — poor quality of material

Godrej is a reputed company? Well even I thought the same till 2 months back, But well Godrej is no longer a reputed company .. Its a Company filled with arrogant crooks... Once they have your money they care a damn for you... There is NO after sales service and NO customer support. I have purchased a Nile recliner for about Rs 16, 000 and just within 7 months the stitching came out and when I tried to lodge a complaint there was no one to address the issue... Finally after several calls and visits they sent their Guy who after examining the recliner said that the upper leather cushion will be replaced free of costs... I asked this guy if I had to pay any cash for his visit and he said NO.. I even offered him Rs 50 so he would get things done fast...but he didn't take it ... Anyway after 5 days I get a call from Godrej and some Rude Arrogant and Stupid Guy who doesn't even know how to talk to customers says that this problem was not covered under warranty since it was an upholstery issue .. (wow stitches coming out is an upholstery issue?) Its just a sign of POOR quality and third grade materials used .. (Godrej probably sources all these Cheap quality stuff from China and sells it under its label)

This Person further went on to say that I didn't pay the guy who had visited Rs 250 Visiting charges ..that is when I lost it and gave him some piece of my mind .. Telling him that if a person who can buy a product worth Rs16000 would have no problem paying Rs250 visiting charges and also told him that I did offer this guy money which he refused... I further told him that this was not an upholstery issue but an issue of Cheap materials used because of which the stitches had come out in just 6 to 7 months .. I believe this person understood that I wont take this lying down and asked me to contact one Mr Vispy at Vikhroli who was the head of Godrej Interio Dept...

Anyway Its been 2 months now and still this problem hasnt been taken care of by Godrej, I have finally decided to lodge a Complaint with the consumer court and get this issue settled plus get compensated for 2 months of frustration, Godrej will have to pay a good price for this callous and unethical attitude it has towards its customers.

So.. Do yourself some favour and dont purchase any Godrej product .. coz you will be completely frustrated because of the quality and the after sales service... Godrej is no longer the Godrej it used to be ... It has completely gone to the DOGS!