[Resolved]  Greytrix India Pvt Ltd — Re: Regarding my Net setter Idea Bill

Hi,

here you can see "AN IDEA CAN CHANGE YOUR LIFE "

Dear support,

As per my telephonic discussion with Mr. Rajesh Rawal, I understand that Mr. Rawal is unable to solve my query and case is pending since last weeks.



I am liable to pay only Rs 1200 which is my Credit limit. If you don’t know the concept of credit limit then learn it first.

I believe that your system is not working properly so you need to check up that first. Your customer care employee is not listening to any one and avoiding customer problem.



I have also logged this complained to blog and news paper.

I want connection by tomorrow 20th October,2009 and also without a satisfactory answer from your side, it would be very difficult to arrive at any conclusion.


This needs urgent attention….



My Idea net-setter no:- [protected] (My rate plan is Net Setter 399 and my credit Limit is Rs1200)

Regards,

Rajeshkumar

Greytrix India pvt Ltd.

[protected]

On Mon, Oct 19, 2009 at 9:46 AM, Rajesh Kumar <rajesh.[protected]@gmail.com> wrote:

Hi Rawal,

As per our last conversation, I told you, if my credit limit is Rs 1200 then why will I pay Rs. 4,570.00 And I also asked you to tell me Details regarding the same but you didn't give me any update and you said me your case is pending.

I will not pay this bill.

And also I Will write this to "Times Of INDIA" and other Blog portal.

(Rally One Idea Can Change Your Life)

Thanks,

Rajeshkumar

[protected]


On Fri, Oct 16, 2009 at 5:50 PM, Care Mumbai <care.[protected]@idea.adityabirla.com> wrote:

Dear Mr. Sah,



Thank you for writing to Idea Cellular Ltd.



This has the reference to your email regarding the unbilled amount details of Idea Net setter number [protected].

We wish to inform you that as per confirmed with the concerned departments SMS intimation has been provided by us regarding the high usage.

Also, we wish to inform you that charges are applicable as per the usages made.

We request you to kindly clear the dues on your account for the further usages.



Assuring you the best of our services.





Regards,


Rajesh Rawal



Customer Care

Idea Cellular Ltd.





In case you require any further assistance, please:



1. Call the toll free number 12345, available only from your Idea mobile, anywhere across India.

2. Call at [protected], in case you are not using an Idea connection (not a toll free number).

3. Mail us at care.[protected]@idea.adityabirla.com.

From: webmaster.[protected]@idea.adityabirla.com [mailto:webmaster.[protected]@idea.adityabirla.com]
Sent: Wednesday, October 14, 2009 10:12 AM
To: Care Mumbai
Subject: Regarding my Net setter Idea Bill


Customer Mobile No :[protected]
Comments :Dear Support, I am using Idea Net Setter since June, 2009. My rate plan is Net Setter 399 and my credit Limit is Rs1000. Since some days I am unable get connection, I also took to your employee at Vashi Idea gallery and on Customer care no regarding same but none of your Employee giving me satisfactory answer. I got Unbilled Amount of Rs. 4,570.00 but my credit limit is only Rs 1000 so, just I want to know how it is possible at your end. It would be Great if you give me quick response regarding the same. Thanks & regard, Sah Rajeshkumar S [protected] - Email: Rajesh.[protected]@gmail.com



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Regards,
Rajeshumar
Greytrix India
[protected]




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Regards,
Rajeshumar
Greytrix India
[protected]

********************************************************************************...⇄ Roam with Idea & drive away New Ford Ikons! Dial 56665 while roaming, play the quiz to win prizes worth Rs 20 Lakh - New Ford Ikon, American Tourister and Timberland bags & Travel vouchers! Call charges - Rs 5/min. For details, log on to www.ideacellular.com. ********************************************************************************...⇄ ************************************************************************ ideacellular.com E-Mail Domain is now idea.adityabirla.com E-Mail Domain ************************************************************************ ********************************************************************************...⇄ Visit www.ideacellular.com to know more about latest Products, tariffs, online payments and recharges. ********************************************************************************...⇄ An idea can change your life. ************** LEGAL DISCLAIMER ************ This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [protected]@idea.adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. IDEA Cellular Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.

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from Rajesh Kumar <rajesh.[protected]@gmail.com>
to Care Mumbai <care.[protected]@idea.adityabirla.com>
date Tue, Oct 20, 2009 at 8:35 PM
subject Re: Regarding my Net setter Idea Bill
mailed-by gmail.com
hide details 8:35 PM (12 minutes ago)
Hello Mr. Rawal,

This is to inform you that, you and your team hasn't given any necessary information regarding the credit limit and my query.

Please give proper & satisfactory solution at the earliest

Regards,

Rajeshkumar

- Show quoted text -
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Regards,
Rajeshumar
Greytrix India
[protected]