I WRITE BELOW ALL MY PROBELM. BELOW THE PARAGARPH IS THE COPY OF email WHOES I SEND TO HCL COMPUTER ON THEIR MAIL [protected]@hcl.in. THERE IS NO RESPONSE STILL TODAY NOBODY HELP ME AT LAST I CHANGE THE PART OF MY LAPTOP ON MY CHARGES I WANT BACK MY MONEY & ACTION AGAINST THE KARNAL EMPLOYEE WHOES GAVE ME GALI AT PHONE
THE COPY OF EMAIL
I HAVE A LAPTOP NO. SERIES 8084AX0718555 PURCHASE DATE 6/11/08 ON 5/11/09 I BOOK MY COPLAINT AT KARNAL SERVICE CENTRE(COMPLAINT NO. 817) MY MACHINE HAS NO DISPLAY SOMETIME IS OK SOMETIME IS NO DISPLAY, IN MY COMPLAINT IS SAID PLS. SEE CAREFULLY BECOUSE MY WARRANTY IS EXPIRE TODAY .THEY WORK SOMETHING & SAID OK & TAKE MY SIGNATURE ON BILL IT IS FORMALITY WHEN I RESTART MY MACHINE AT HOME IT IS NO DISPLAY I COMPLAINT AGAIN THEY SAID PAY CAHRGES FIRST ,
SIR I REQUEST TO YOU PLS. GIVE ME JUSTICE WHY SHOULD I PAY Was this information helpful? | 
Dear Sir/Madam,
On Saturday, the 29th May, 2010 I purchased a new HCL Desktop COMPUTER ECZ with HCL TFT Monitor ( COMPUTER NO.4104AC398656 from HCL authorized Dealer M/s. SSDN Infosolution, G-II, Raja House, 30-31, Nehru Place, New Delhi # G-7, Sidharth Building 96, Nehru Place, New Delhi. The purchase Invoice No. is RH 572 dated 29.05.2010 (The telephone Numbers of the dealer are 41011333, 41011444, 46502700,[protected].
From the very first day, I purchased this computer, it is giving problem. The Engineer who installed the computer at my house (Mr. Anurag Singh (M) [protected]) damaged the CD Drive’s opening Flap himself while installing the PC. The Flap was broken by himself, he somehow managed it by pasting some cello tape temporarily and promised me to get the Flap replaced next day. Since that day I have been continuously speaking to him number of times every day to replace the CD Drive outer Flap he kept promising me to attend the complaint but never turned up and after some days he said that HCL company will now replace the Flap. He now says that it is not our duty to replace any thing broken or damaged while installation.
When I contacted the HCL customer care toll free numbers they shift the issue to the Dealer and the Dealer shift the issue to the company HCL. The dealer on talking to him at his shop at Nehru Place behaved very carelessly and showed as if I have broken the parts and mishandle myself my own PC. It is such a bitter experience and if I am asked my true opinion about the HCL product I WOULD NEVER RECOMMEND ANYONE EVEN MY ENEMIES NOT TO PURCHASE HCL COMPUTERS BECAUSE THEY HAVE GOT THE WORST CUSTOMER CARE SERVICE.
( B.B. TIWARI )
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