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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
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P
pradeepdogra
Nov 24, 2009
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I have settled my credit card account 2 years back by paying 25000 in cash, however I have been recently informed by other credit card company that they cannot offer me card because my payments are pending with HDFC and my name is listed as defaulter with CIBIL. HDFC people also informed that the payments are not made. I have settlement letter which I got from the executive who came from HDFC. I made the cash payment for settlement because I was getting threat call on a daily basis. If HDFC do not have my 25000, where are the same and who is responsible. After making the payment, I informed their customer service as well. Please advise how to get this correct in CIBIL.
HDFC Bank customer support has been notified about the posted complaint.
dear sir,
as we have transfer 10, 000 in the platinum plus-credit card . in the bill it is given that Mrs.Niketa Goradia has spent Rs 1, 800 and Mr Dinesh Goradia has spent Rs 4, 996 than the sum of these ruppees that are spent is Rs6, 796 so wher the other amount is gone which is Rs3, 204. so please solve this problem as soon as you can.the credit card number is [protected]. transfer the ruppees to the credit card after the solution or sent a bill to this address-DAL BAZAR-PARIWAR LAXMI COMPLEX, 201, LASHKAR, GWALIOR.
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    shailesh porob
    Nov 24, 2009
    Resolved
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    I had car loan from HDFC bank, after 2 years of now i got transferred to Pune and wanted to transfer my car to my home town, For RTO transfer NOC, I need NOC form 35 from bank as my car is hypothecated. Hence i applied for loan foreclosure.
    It took them one week to approve the request, no was no confirmation received i had to go every other day to enquire.
    No after 15 they will send the NOC.
    So total of 22 days.
    While the loan was granted in less than 1 week

    How do we get them expedite the process
    --------
    There are no SLAs
    No accountability
    Each retail branch have to own prerogative
    For each service they charge Rs500 like change in address
    Aug 14, 2020
    Complaint marked as Resolved 
    car for sale, please lone clear, want forcloser
    i had taken an used car loan from hdfc bank on 2010 and i want to close the same as i got transfered to delhi and i have asigned to mr manish singh to close the sais accoun but no body is going to close for the same at hdfc car loan division.

    I really being disturb and now onwards i am not able to pay the emi for it .

    Pls suggest in this regard

    My AGGREEMENT NO IS 16519834

    Naveen singh
    LIG 1140 AWASH VIKASH 3
    kALYANPUR KANPUR-208017
    [protected].[protected]
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      S
      SUSHIL KUMAR
      from Mumbai, Maharashtra
      Nov 24, 2009
      Resolved
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      SIR,

      THIS COMPLAIND REGARDING MY CREDIT CARD PAYMENT, EVERY MONTH I WAS MADE THE PAYMENT AGAINST OUR CREDIT OUTSTANDING BY MANUAILY, LAST OUTSTANDING IS 5103.39/- AND DUE DATE IS 02.11.09 ( WAS HOLIDAY ) , ON 03.11.09 ALL THE AMOUT WAS DEBITED BY AUTO PAY AND I ALSO TRANSFER THE AMOUNT RS 2500/- MANUAILY,
      AND I WAS RAISE A COMPLAIND IN HDFC HELP DESK TO REFUND MY EXECSS PAYMENT ON 05.11.09.
      I WAS REQUESTED TO HDFC BANK MAINY TIMES BY PHONE ( HELP LINE ) TO REFUND MY MONEY.

      BUT STILL THE HDFC NOT REFUND MY AMOUNT.

      COMPLAINDS NO ARE GIVEN BELLOW.
      1- [protected]
      2-[protected]
      3-[protected]

      HDFC TRANSACTION ID( AUTO PAY ) -03 Nov 2009 CCAP[protected]-T[protected] [protected] Nov 2009 5103.39
      HDFC TRANSACTION ID( MAINUILY PAY )-03 Nov 2009 IB BILLPAY DR-HDFCCD-[protected][protected] Nov 2009 2500.00

      CR CARD NO -[protected]

      THANKS & REGARDS
      SUSHIL KUMAR
      [protected]
      Aug 14, 2020
      Complaint marked as Resolved 
      What kind of charges were drawn dated on 05/05/11 & 19/09/11 & 03/11/11 & 06/02/11 total is 2135 Rs.
      The above amount for credit card was deducted from my bank account.
      Please reply me & credit that amount back in my HDFC bank account.
      Otherwise I will sent the message with my account details to Reserve bank of India (RBI) as well as I will go to Grahak Suraksha Kendra.
      reply me immidetely
      My contact details : [protected]
      my hdfc bank a/c no: [protected]
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        N
        neela venkatesan
        from Chennai, Tamil Nadu
        Nov 23, 2009
        Resolved
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        I am having 200 shares of hdfc bank ltd in the joint names of neela venkatesan and j badrinarayanan and the shares are held in demat format under account no. 20007075 vide INE040A01018 with INDIAN OVERSEAS BANK DEPOSITORY SERVICES (IN302437). I have not received dividend for the year ended 31.03.2009. I was staying at Nagapattinam till June 2009 and have moved over to Chennai in July 2009. The shares have now been transferred to NEELA VENKATESAN AND M S VENKATESAN under 20004956 with the same depository participant. I request you to look into the matter and arrange for payment of dividend.

        if you need any more information, i can furnish you on hearing from ur end.

        thanks and regards
        neela venkatesan
        Aug 14, 2020
        Complaint marked as Resolved 
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          S
          shivaji Shahapurkar
          from Mumbai, Maharashtra
          Nov 23, 2009
          Resolved
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          Resolved

          Dear Sir/Madam,
          I have purchased Two Wheeler in Feb 2009.Total Amount is 39039.I hav epaid 20000 Hard cash.Remaining amount is finaciced by HDFC Bank.My EMI is 1199 for 24 months.Please let me know is it ok?

          Also inform me I have not submitted RC book to them.Is there any fine for that.

          Thanks and Regards
          Shivaji Shahapurkar
          Aug 14, 2020
          Complaint marked as Resolved 
          dear sir .i have a two wheeler loan from your esteemed bank.my loan account is 15287848 and dsa no.is 21292.i have taken bike from focuz biwheelers, panambilly nagar cochin 36.my bike no.is kl7 bl 5685.and my name is anilkumar.asper our agreement they told me that your each months instalment of rs1516.00 would be collected from my bank through ecs system.but this month one executive sudheesh from chennai .due to some technical reason your instalment can not be collected so make your payment by cash.i agreed but can give only by cheque .but they insisted me so badly they want ready cash other wise your name will go to cibil .any way i made pay payment.my questin is you told me my collection is by ecs.should i give ready cash in coming months?i approched my bank they replied me that they didint ive mandatory form.only then they will be able to enable ecs.i contacted the respective executive of hdfc in focuz his name is saleesh, he replied me that is none of our business, if you want you only do tha needful to enable ecs.as am out of station ican not do soon.you are already taken service charges from me to do all these thinkgs.i have no time to spend to enable ecs and attend your calls.i humbly request you that either u enable my ecs.or collect thru cheques.kindly do the needful anil ph[protected]
          sir i buy a bike bajjaj discover from your hdfc finanance but ihave payment all istalment but i hahe not get my noc or clearance so plese give my clearance following address or email--------bike no-OR-05-V-2358, NAME -Laxmidhar Nayak, AT-Kantil;PO-Athgarh;DIST-Cuttack;ORISSA;PIN-754029 [protected]@gmail.com
          when u give a rc book. starting my due since 2007 feb. my due period 2years and 10 months.
          i need a bike on loan
          sir i buy a bike hero honda super splender from your hdfc finanance but ihave payment all istalment but i hahe not get my noc or clearance so plese give my clearance following address or email--------bike no-GJ18-N-3228, NAME -PATEL GOPALBHAI RAMDAS, address- 19/2, ambica nagar society, mansa AT-PO-MANSA ;DIST-GANDHINAGAR, GUJARAT(382845) EMAIL- [protected]@yahoo.com
          Hello,

          I have apply two wheeler loan in HDFC for last 45 days.
          My salary account is in HDFC bank, i submeet all document in HDFC bank loan executive.
          My CTC 6 lp/a,
          So pls in detail i have eligible or not?

          yogesh patil
          [protected]
          Dear Sir/Madam,
          I have purchased Two Wheeler in Aug2008.Total Amount is 16000.I hav epaid 62400 Hard cash.Remaining amount is finaciced by HDFC Bank.My EMI is 2600 for 24 months, sep -2010 completed my vehicle loan pls send loan clearnes details vehicle no AP 11 AE 4574.

          please send d details my mail id [protected]@gmail.com

          Mobile No:[protected]

          Thanks and Regards
          J.Srikanth reddy
          Hello,
          The HDFC bank 2 wheeler loan customer service executives are pathetic .

          I have applied for 2 wheeler loans and from HDFC bank being an excisting customer bank given me the approval without any issues giving me a good finance scheme. But after 2 week also my loan process is still going on, from the day 1 I am following the HDFC customer executive guy from the loan department he doesn’t even have curtsey to call me back and give me the status .
          For document collection also I have call the executive to meet me and collect the document

          It seems that HDFC bank having lot many of customers in Queue so they are not taking much burden for new customers

          Regards,
          Kiran Mumbre
          [protected]
          Dear Sir,


          constumer name: Rupesh Patil want to know the reason why the installment is not deducting from the account. We have gone to HDFC Andheri Branch but no Cooperate over their.

          Warm Regards
          Dakshata
          dear, sir

          SO MANY TWO WHEELERS CASES NOT PROPERLY VERIFIED BY YOUR AGENCY CREDIT ALLIANCES SERVICES PVT.LTD, BHUBANESWAR PLZ CHEACK ALL TWO WHEELERS LOAN S GIVEN AT-NAYAGARH (ORISSA) FROM-17/2/2011 HDFC BANK NOW IN RISK IN NAYAGARH ALL THE PROVE GIVEN BY MAIL AFTER 5 DAYS
          REGARDS
          BISWAJIT
          NAYAGARH
          MY NAME IS ABRAHAM TWO WHEELER LOAN A/C.NO.18149430
          ECS NOT ELIGIBLE IN PUNJAB NATIONAL BANK
          PLEASE DON' T PUT PENALITY IN FUTURE AS IAM PAYING IN DUES AMOUNT REGULARLY FOR THE PAST THREE MONTH I PROMISE THAT I WILL PAY MY FUTURE DUE ALSO REGULURLY WITHIN DUE DATE
          THANKING YOU
          CONCACT NUMBER : [protected]
          Hi,

          I brought passion in 2007 with HDFC finance (12 months period) in Chennai. Show room was Reliance Motar Pvt. Ltd (Near to Spencer).

          Now it was shifted to some other location due to the Metro rail construction works...

          Now the problem is I forgot to collect the RC book after the loan clearance now i dont know how to get my RC book.

          I heard that once the loan was closed RC book will be delivered to respective show room.

          I can only produce vehile no, engine no, and chasis no. dont have loan details.

          Please let me know the procedure to collect the RC boom or write a mail to [protected]@gmail.com


          Thanks in advance.
          HDFC BANK TWO WHEELER LOAN EXICUTIVES COLLECTED ADDITIONAL MONEY FOR SHOW ROOM CHARGES, THIS IS UN OFFICIALLY, PLEASE ENQUIRY IT, ... THEY HAVE COLLECTED PROCESSING 2.75%, DOC CHARGES &ADDITIONAL RS.1100/
          WITHOUT RECEIPT. ALL EXTRA AMOUNTS ARE INCRESE TO INTEREST RATE ARROUND 22%, SO PLEASE ACTION .
          HDFC BANK LOAN DIVISION IN NELLORE, ANDHRAPRADESH EXICUTIVES ARE MURALI (CONTACT NO[protected])&
          SALES MANAGER RAJESH([protected]).
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            V
            vijay arjun bagul
            from Delhi, Delhi
            Nov 23, 2009
            Resolved
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            Resolved

            Recently I took Personal Loan from HDFC for an amount of 100000.00 rs and the executive who (Sana ,Nafisa and another male person orget the name ) was co-ordinating with me for the relevant process ,during that they committed to me that insurance will be given waiver after approval of loan so i signed the documents and now when money disburse to my account i found 1271.00 rs was cut for the insurance.

            my request to consumer forum that the same amount should get from HDFC bank and the same cheating case should not happen with the other people.

            rgd
            Vijay Bagul
            [protected]
            Aug 14, 2020
            Complaint marked as Resolved 
            I am Kapil Saraf, HDFC executive(Alpana) has provided me wrong information and due to this personal loan amount is delayed by 15 days. and
            they have not disbursed amount til and EMI has been started.
            Even when i called on executive number they have not picked up call and not proper response.

            my request to consumer forum that the same cheating case should not happen and who will responsible for the this delayed.

            Kapil Saraf
            +91 [protected]
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              P
              P.Kamalakannan
              from Hyderabad, Telangana
              Nov 21, 2009
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              Sir,

              I had applied for personal loan as FYI 2 Nov 2009. I have received Ref No: 15688484 but I have not received the loan amount or further confirmation yet. I have been trying to contact your customer care for no use.

              I[censored] unable to arrange loan why u have alloted me the loan reference no ?

              I have been disappointed with your customer care serivce.

              Sort out this issue at earliest and make me to go legal and claim for compensation which you dont want.

              You can anytime reach me at [protected].

              Awaiting your action.

              Regards,
              Kamal P
              i applied for a personal loan in hdfc on septmber 1st from that day i am getting minimum 3 calls /per day ,finally agent came and collected the documents (salaryslip,id proof,address proof,bank statement),
              then verification started .Verification over with in 2 days.On November 2 nd i got a message your loan is approved and status number also.up to till date they not credited my amount.I called the customer care 5 times,they told under processing,I applied for Rs75000 and i have a savings account in hdfc also.i dont know what this people is doing.May be i will get or not that is not an issue.if they are give on right time other wise reject it.My advice for all of you , if you are seriously need money with in 7 days, dont go for hdfc,with in 1 or 2 month only you required money then go for hdfc and with in that one month every day you will get minimum 2 calls/day.
              This is AMAR GAJARE from Chennai working in HCL Technologies as SSE, Same thing now happening with me, the HDFC bank personal loan related persons which were in touch before are Sudha [protected] and Tamichelu [protected] from Chennai, the worst banking guys who just promisd to give loan in few days they took my all documents and verification also over but they never turned back.Actually I was in need of the personal loan
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                S
                Srijit Nair
                from Rajapur, Maharashtra
                Nov 21, 2009
                Resolved
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                HI,
                I had bought an FD worth Rs 2 Lacs from HDFC Deposits on 09/12/08.I had received a Deposit receipt.
                To my surprise when I went to check my account after a year on 20/11/09 I found that the FD was done.On contacting I was informed the cheque that was given a year back had bounced.
                It was a SBI cheque.
                However till date I have communication from HDFC regarding the issue and so I believed I still owned the FD .The deposit rate was then 11.25% p.a and I had done the FD for 30 months.
                Please let now how I can approach this.
                I think HDFC is responsible for the loss.

                Following are the details of the FD :
                Company : HDFC Deposits
                Cust No : 53709346
                Deposit no : PN/1201017.
                Branch :Pune Camp.
                Maturity Date : 09 jun 20011.
                Aug 13, 2020
                Complaint marked as Resolved 
                Dear Srijit Gopalan Nair

                HDFC is not responsible, as if the cheque bounced then it is not a fault of HDFC

                Think like this, assume if you are the receiver(1st person) in place of HDFC and HDFC(2nd person) is the giver in place of you.

                If amount is not received to 1st person by the 2nd person then 2nd person is responsible for not making payment.

                HDFC has issued a credit of 2 Lakh FD on basis of cheque and the cheque bounced for whatever reason may be in that case they simply cancel the FD that is by rule.

                regards
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                  D
                  DEVENDRA KUMAR LAHOTY
                  from Palghat, Kerala
                  Nov 21, 2009
                  Resolved
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                  Resolved

                  DEAR SIR,
                  WE HAVE OBTAINED AUTO LOAN FOR FINANCING OF MITUBISHI OUTLANDER 2.4 GL BEARING REGISTRATION NO WB 20 U 0261,ENGINE NO CM 5 1864B12 ,CHASIS NO MA700CW5W9C000259.DURING MAR 09.
                  SINCE MAR 09 LOAN BEING REPAID THROUGH POST DATED CHEQUES REGULARLY DRAWN ON STANDARD CHARTERED BANK,AMBARI GUWAHATI FOR RS55,148/-
                  OUR 9THBINSTALLMENT DUE ON 7TH NOV 09 FIRST SHOWN PAID ON 7 TH NOV O9.THERE AFTER SAME WAS SHOWN AS INSTALLMENT BOUNCED..
                  WE RECEIVED ONE STATEMENT FROM MR OF HDFC BANK LTD.WE HAVE ENQUIRED AT AT STANDARD CHARTER BANK AND INFORMED THAT SUFFICIENT FUND WAS AVAILABLE ON 7TH NOV 09.
                  WE FAILED TO UNDERSTAND HOW INSTALLMENT BOUNCED INSPITE OF SUFFICIENT FUNDS IN SAID ACCOUNT.
                  SUBSEQUENTLY WE WERE FORCED TO ISSUE SEPERATE CHEQUE IN LIEU OF SAID BOUNCED CHEQUE.
                  FRESH CHEQUE WAS COLLECTED BY MR JOMEN PARMANIK VIDE RECEIPT NO 90141432 DT 18/11/09(CHEQUE NO694361 DT 18/11/09.
                  RDS
                  D K LAHOTY
                  Aug 14, 2020
                  Complaint marked as Resolved 

                  HDFC — Reg: Cheque bounce

                  Dear Manager,

                  Please be informed that I've given 2 cheques towards HSBC credit card payment.
                  Cheque numbers: 531789 dated 31st May 2009 and 531790 dated 30th June 2009.
                  The cheque number 531790 dated 30th June 2009 got cleared first on 1st
                  June 2009. Why did this happen in the first instance?
                  And then cheque number 531789 dated 31st May 2009 got cleared and I
                  had insufficient funds in my account leading to a cheque bounce.
                  Eventually both the debited amount got credited to my account. I was also charged 350 rupees for a mistake done by HDFC. Now HSBC bank is forcing me to explain the situation. This was not
                  expected of HDFC.

                  Please help me with this issue. I keep sending them 2-3 mails daily to get a reply once in a week that they are looking into this.

                  Thanks and Regards
                  Bharani Kumar
                  HDFC SERVICE ITS VERY POOR BECOUSE I HAVE NO BOUCING ITS MY LOAN ACCOUNT


                  FROM

                  RAJEEV MALHOTRA
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                    A
                    anushri
                    from Pune, Maharashtra
                    Nov 20, 2009
                    Resolved
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                    i am an employee of hdfc where there is no human values.i didnt get home loan they told me 1st achieve target then u will be eligible for loan but i am in operations dept.
                    i didnt get transfer to my native place bcoz i am not having any jack with any cluster head or hr person.its the worst bank n not at all satisfied with this organisation.
                    Aug 14, 2020
                    Complaint marked as Resolved 
                    Dear Sir,

                    with due respect, I am Santosh V Shinde.i was working as CONTRACT SALES EXECUTIVE(CSE) in Baroda Branch ( 429 ) from 1st july 2006 to 8th March 2007. my employee code was 47918. This is my query that till yet i do not recieve my provident fund.i request my team manager ( Mr. Sunil Chudhary ) & Mr. Hansraj ( Sales Co-ordinator ) many times but they are not supporting me. I have Submitted to Pf from with my Account details for Mr. Hansraj. now i am requesting you to release my p.f as soon as Possible.

                    Name : Santosh V Shinde

                    Emplyee Code : 47918

                    Joining Date : 1st july 2006

                    Resign Date : 08th march 2007

                    Department :- Business Banking- Liabilities

                    Branch Name : HDFC BANK LTD.
                    6th floor, Midway Heights,
                    Nr. Panchmukhi Hanuman Temple,
                    Lokmanaya Tilak Road,
                    Raopura.
                    To,
                    Grievance Cell Officer,
                    Grievance Redressal Cell,
                    HDFC Bank Ltd.,
                    Old Bldg; "C" Wing 3rd floor,
                    26-A Narayan Properties,
                    Chandivali Farm Road,
                    Off Saki Vihar Road, Chandivali,
                    Andheri(East), Mumbai- 400 072.

                    Respected Sir/ Madam,

                    I am writing to let you know that I have a grievance relating the practices like fake signatures of bank customer frequently made by Mr. Azim Rehman in HDFC Bank Ltd. Chowk Lucknow U.P.

                    One of the employee of HDFC BAnk Chowk Lucknow has informed me that Azim Rehman ( Employee Code CA15629) is the expert in making the fake signature without fear or hesitation.
                    You better know that this is serious offence as per government rules, RBI directives and as well as banking KYC.
                    I trust you you'll let me know how the investigation is proceeding and what you'll arrange to hold a grievance hearing as soon as possible.

                    Kindly take the expert and prompt decisions in such term.

                    Thanks with regards

                    Yasmin Rizvi
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                      R
                      Rahul Tilve
                      from Hyderabad, Telangana
                      Nov 20, 2009
                      Resolved
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                      Resolved

                      I have an account with the bank. I was having a salary account. At the time of opening the account they assured that even I leave the company the account will remain as a salary account. I have left the company 3 yrs before and maintaining less balance in account for 3 yrs. This month without any intimation nor by giving any notice the bank has cut some charges called AQD 827.25 Rs. After talking to customer care I came to know that this is being debited because I didn't have minimum balance in the account. Such a new rule came in existence in one night, They overnight changed by salary account to normal account and demanding to keep minimum balance of 10000 Rs in account. They say that they have send letters on my old address, actually Its a bank's responsibility to inform me and to confirm whether I have received the information. Its totally unfair to my part to bear a loss of the amount. These people do have my email ID and phone number but then also they didn't call and that's why I haven't received any information.
                      A call came from HDFC bank that they have mailed letters and that ends their responsibility. Thus I have been forced to highlight this to all. I am planning to close the account and will recommend my friends and relatives not to deal with HDFC. This is a kind of stealing money from the account.
                      Can anybody help me to get this money back.
                      Aug 14, 2020
                      Complaint marked as Resolved 
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                        S
                        SUNKARANENI SURESH BABU
                        from Hyderabad, Telangana
                        Nov 20, 2009
                        Resolved
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                        Sir,

                        I have taken an auto loan from HDFC Bank in the month of April, 2003 for Rs. 3,31,000 with the account No. 232571 and I was cleared the entrie loan amount and also got NOC from the bank and presently my vehicle was in my name only. But when I saw the crisit report of my personal account, I was surprised and shocked that the statement is showing the current balance of Rs. 1,39,835-00 and the last reported date was 31.01.2005. Why the bankers was not updating the account immediately. kinldy look into the matter immediately and settle the matter and update the account information to crisit and also send the same statemnt of account to my mail id immediately.

                        Tks & Br
                        S.Suresh Babu
                        Aug 14, 2020
                        Complaint marked as Resolved 
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                          J
                          jogananda mallick
                          from Bhubaneshwar, Odisha
                          Nov 19, 2009
                          Resolved
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                          Resolved

                          I find some anomalies in the credit card payment.despite the payment of Rs1800.00 per month towards the credit card payment,the balance outstanding is increasing day by day.Even I have ceased to operate the card since long.I have not used the card as it is not tracable since 2007 December.I have telephoned to your customer care office to provide me a statement from the date of issuance of the credit card till date and also blocking the card,but in vain..Kindly block my credit card and send me a detailed statement of accounts from date of issuance of the card.

                          Card No:[protected]

                          Please block my card and get me one time settlement of the account as I feel some officials of your organisations may have misused the card using its pin or card number

                          Thanking you,

                          Sincerely yours,

                          Jogananda Mallick,
                          e-mail: [protected]@yahoo.co.in
                          Aug 14, 2020
                          Complaint marked as Resolved 
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                            D
                            devesh pal
                            from Delhi, Delhi
                            Nov 19, 2009
                            Resolved
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                            Resolved

                            hi ,
                            i am devesh pal,from delhi.my hdfc credit card no is [protected],that card i had setteled last year,and i had made all the payment of settelement amt 17500, i have settelement letter and all recipts of 6 installment.but bank now started call and demand again 17500 rs.,sapna telecaller makes the call again and again and use wrong language from bank side ,i am realy feel mentaly herasement from hdfc bank.plz solved my problem...
                            Aug 14, 2020
                            Complaint marked as Resolved 
                            Dated: 03.10.2010



                            Sub: Complaint Against HDFC Bank Credit Card Nuisance

                            Reference : HDFC BANK CREDIT CARD NO: [protected].


                            Dear Sir,


                            I regret to inform you and for your kind notice that I was holding and HDFC Bank Credit Card vide no: [protected]. In that card, my credit limit was Rs.2, 38, 000/- and after that Bank has revised and reduced the Credit Limit from Rs.2, 38, 000/- to Rs.1, 77, 000/-. I have used my Credit Limit and I have already paid Rs.2, 77, 371/- against my Card as per their statement dated 17.03.2010. I had no outstanding against my Card. Only some Interest Charges were Lying in my Card.

                            On that basis, I have requested to Bank to settle and convert my some Interest dues amount sympathetically in to fresh simple EMI after reversing all the Late fees, Extra Interest Charges and the unnecessary fees charged by the Bank Intentionally. Due to my tremendous financial problem, I was not in position to submit my children’s school fees and house rent also which already I had discussed this matter frequently to their customer care executive over phone & at least 14 to 15th times and sent 14th to 15th frequent reminder letters also.

                            If you see the Receipts & Payments A/c of my Card, from beginning to end then you can easily observe that, I have made already over and excess payment against my used amount through card. If you see my accounts I have already paid the excess amount which the money I have used through Card. If the bank waive my unjustified Interest and Late fees, then nothing outstanding will be pending against my card. Which amount I have used against my Credit Card, Out of that, I have made excess payment against my used amount.

                            Being a preferred customer for long time, I have changed my address, phone no etc honestly. As a result of which, their Recovery agency/goons have started to hassle me mentally and also my wife, not only that, they also used abusive and very rough language over phone and came to my office and insulted me in the front of everybody with very abusive and slang language and told me to make the payment immediately, otherwise they will attack me and my family with their team and told me that, they will thrash me in the front of my society and also told me that they will abolish me from my job. I am a very simple Private Company’s employee and simple middle class family. That incident happened for last 5 to 6 months. After completion of their mental and physical harassments, HDFC Bank has sent the Legal court notice to my address. I am a very simple and middle class family member and a very simple employee of a private company. Bank continuously pressurized me to take the credit card.

                            Trying to claim huge amount intentionally from customer, that is the practice of HDFC bank .Please tell me, Is it a Reputed Bank ???

                            My Credit Limit was Rs.1, 77, 000/- and I have paid Rs.2, 77, 371/-. If my intention was bad then, why I will make the payment for Rs.2, 77, 371/-. Their Intention is how to raise the Interest amount and late fees unnecessary and pressurize to customer mentally. Trying to claim huge amount intentionally from customer, that is the practice of HDFC bank . Is it a Reputed Bank ???

                            Due the tremendous mental harassment to me and my family, My wife is not well and she also feels very insecurity. Please help me and my family from HDFC Bank’s Credit Card nuisance.

                            Thanks with Regards,

                            Manas Ray Chaudhury
                            Bhopal.

                            NB: Threatening Calls came from Phone no:[protected]. Mr. Manjit, Mr. Hitesh, and one Lady (Not told her name)

                            [protected]Mr. Sunil, Mr. Dubey [protected])

                            NB: In spite of repeated request, the HDFC Credit Card Division were not Co-operating with me. Their actual Intention is bad and how to harass the customer mentally and physically in public place.
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                              U
                              Umesh Mishra
                              from New Delhi, Delhi
                              Nov 19, 2009
                              Resolved
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                              Sir,
                              Once I had got a call for auto loan from HDFC they asked about my ID proof and Residence Proof to get Car Loan. I signed the initial stage of document with all these proof, but before approve and disbursement of loan amount I informed to that executive that I don’t require that loan due to some personal reason. So kindly stop this process asap. Moreover I had called to customer care of HDFC and requested to stop my cheque payment; they assured that payment has been stopped. But after 20 days I came to know that the payment of Rs. 15000/- to auto dealer made by some other person on behalf of me and my loan has been disbursed to auto dealer and without my acknowledgement. Even I don’t have taken car from dealers yet or got any documents regarding this.

                              Later on the EMI also debited from my account for Rs. 6000/- without any acknowledge.

                              When I asked to HDFC bank regarding this payment they have no answer and asking me to contact to auto dealer to resolve this matter.

                              Kindly let me know how i can take any action for further.

                              I am a felid boy in small real estate business and my salary is 7000/- pm.
                              I am not financially strong. I have lost my last month salary.

                              Kindly help me; looking further to your help and support.

                              umesh mishra
                              [protected]
                              New Delhi
                              Aug 14, 2020
                              Complaint marked as Resolved 

                              Auto Loan — EMI payment account

                              dear sir i am continuously demanding the statement of the monthly payments which i have made so far .please send me the statement at your earliest possible.My loan account number is 13521010

                              thanks!

                              Rani Ahuja
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                                J
                                Jaspal Sawhney
                                Nov 18, 2009
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                                First of all congrats to HDFC for having been able to live through the eye of the regulatory authorities so far. A Job Well Done. Only possible in India I would say.

                                I mean you claim yourself to be one of the top banks of the country would you guys not agree that being receptive to the customers would be sensible. I mean its not like you give anything for free but you guys can at least provide good customer service. As a consumer I do not think that's asking too much

                                Any request for customer service with HDFC beats their own SLA levels
                                1. A simple password recovery request takes more than 3 weeks because HDFC goofs up where to send the courier. Like how can that ever be possible. I fail to understand. Even when done the representative does not have the courtesy to send an apology mail or rather even confirm whether I did receive my password.

                                2. Who does the content management for your web site. It makes 100% sense for an entity of scale like yours to at least mention what are the working hours for the customer service desk. I understand that you market yourself as 24/7 customer support which I do not think is true. Its like your website was designed on the side w/o paying any thought to what the customer should be be informed about.

                                Note: A mail to the same accord has been sent to the email address listed [protected]@hdfcsec.com just incase someone notices.

                                Some Suggestions
                                1. Lets accept the fact that 'customer is the king'. Even in countries like Canada which have a near monopoly of industries like Telecom and TV - companies still stick to providing a much better customer service. Think about the value add you can have to the customer experience.
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                                  R
                                  Raj Kumar
                                  from Chennai, Tamil Nadu
                                  Nov 18, 2009
                                  Resolved
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                                  Hi this is Raj Kumar..this is not only a complaint about a product or service..this is about STRUGGLING FOR GETTING LEAVE....In HDFC BANK CREDIT CARD CUSTOMER CARE CHENNAI DIVISION ( GST ROAD, VADAPALANI, CHENNAI).. ALL HR POLICIES ARE NOT FOLLOWED. Senior Managers, Team Managers & Team Leaders are NOT ALLOWED to take Leave, WHETHER EXECUTIVES HAVE THEIR LEAVE BALANCE OR NOT.....
                                  And Addition to this, They are working for 12 Hours a day..... They have to complete their staffing(Total Calls duration).......... If they complete their staffing within 8 hours also, they have to work for Extra of 2 to 4 hours for SALES...... IF AN EXECUTIVE CANNOT PICK A SALE OR ACHIEVE TARGET ( WHICH IS FIXED BY TEAM MANAGER OR TEAM LEADER, NORMALY HIGH....WHICH AN AGENT CANNOT ACHIEVE ON THAT DAY) They have to work for more than 8 hours......
                                  If they achieve some sales also ....... Management needs more and more...which will lead to work for 10 to 12 hours a day........

                                  This is not happening for 2 days or 1 week for month....THIS IS USUAL FOR ALL DAYS (WITH 1.5 DAYS ROTATIONAL HOLIDAY PER WEEK).
                                  Who will look on to this????? IT IS EASY TO SAY "If you cannot adjust this, Just quit from the company".. But that is not fair..... Let the Operations Management or HR management should take action for this PROBLEM..
                                  OR......... I do not know, it may possible Mr. Aditya Puri may see this message..

                                  (Solution: This can be rectified by ADHERE TO THE WORKING HOURS , FOLLOW HR RULES & INCREASE in MAN POWER.............
                                  Aug 14, 2020
                                  Complaint marked as Resolved 
                                  WHEN I READ THIS. I CAME TO KNOW THAT ONLY THE CUSTOMER CARE EXECUTIVES (AGENTS) HAVE THIS PROBLEM...BECAUSE OF TEAM MANAGERS & TEAM LEADERS
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                                    R
                                    Ram Kumar
                                    from Mumbai, Maharashtra
                                    Nov 18, 2009
                                    Resolved
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                                    Hi Sir/Man,

                                    I am Ram Kumar. I had HDFC credit card and saving account in HDFC. I had converted my credit card amount into EMI installment and i did payment. Only last installment left at that time i call to your excutive for the last installment bring my NOC for my credit card then i will pay my last installment. But that guy not contacted me and it almost completed 6 to 7 month. Last month your office blockd my saving account and now they are saying you have to pay whole Rs. 31,000.

                                    This is mistake from your side because your's executive not came to collect that amount. I have all bill that i paid to my HDFC credit card.

                                    So many times i called to HDFC but my issue is not going to resolved so i am writing mail you.

                                    I requested you please unblock my saving account because from this account my icici loan goes.

                                    I am ready to pay the rest amount and unlock my saving account.

                                    Could you please suggest me on this ?

                                    I believe you will understand my problem.

                                    Name : Ram Kumar
                                    My Credit Card No: [protected].

                                    Thanks
                                    Ram Kumar
                                    [protected]
                                    Aug 14, 2020
                                    Complaint marked as Resolved 

                                    Credit Card — saving account blocked

                                    Hi,

                                    I was not paid my credit card bill from last six months of hdfc. i'm holding an account of hdfc, but they have blocked my amount in the account.i have taken credit card from other account of hdfc.

                                    HDFC Credit Card — ACCOUNT BLOCKED

                                    I WAS HOLDING CREDIT CARD [protected] WHICH I LOST IN JUN & BLOCKED. AFTER THAT I HV NOT RECD eSTATEMENT FROM HDFC. THRICE I CALLED TO PUNE OFFICE WHERE FROM I RECD THE MAIL, BUT NOONE ARE READY TO HELP.
                                    IN SEP MONTH THEY BLOCKED MY SAVING ACCOUNT AS WELL AFTER COMPLAINT ALSO, NOONE HAS RESPOND TILL NOW.

                                    KINDLY HELP
                                    Iam residing at sagar and employe in MNC company native is Karnataka can i apply for HDFC credit card or ICICI credit card my salary account is at ICICI.
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                                      Prasad Choche
                                      from Mumbai, Maharashtra
                                      Nov 17, 2009
                                      Resolved
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                                      I am applying for Personal Loan in Oct 2009 from HDFC Bank through HDFC Bank Executive Mr. Sushilkumar Singh (Mobile No.[protected]). My term for Applying for Personal Loan is Rs.200000 & repayment terms are 4 years (48 EMI). As per this term Mr. Sushil agree to provide loan facility from HDFC Bank.
                                      When Loan was sanctioned from bank the repayment term is change for 3 (36 EMI) years instead of 4 years(48 EMI). This information I am forwarded to Mr. Sushilkumar & he say to me agree to take the loan & he would rearrange the repayment schedule from bank as per my terms.

                                      After disbursing Loan Amount & transfer to my account Mr. Sushilkumar doesn’t agree to do so as per above.

                                      So I am frosted for this thing of HDFC Bank executive Mr. Sushil Kumar Singh.
                                      Aug 14, 2020
                                      Complaint marked as Resolved 
                                      Sir,
                                      I am Nazer Singh. I am foreign return, you know banking is well organized.keeping in view the good system of your bank i have opened my account in your bank, branch name longowal distt Sangrur, punjab.regretfully saying that the service of your bank is not very poor but it is worst. i have net banking but within one and half month i could not get third party transfer facility.today it was very shocking when one of my business partner could not deposit even a small amount like Rs.5000/-.I have got your Youngster plan of 50, 000/-, but till date i could not get the policy.
                                      Nazer Singh
                                      [protected]
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                                        V
                                        Vinod Kumar Verma
                                        from New Delhi, Delhi
                                        Nov 17, 2009
                                        Resolved
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                                        Dear Sirs,

                                        I had Taken Auto loan from HDFC Bank Ltd for my Car make Wagon R in the year 2007 vide my Loan Account Number 11745870. I was paying my half yearly installments well in time through cheques issued by me of Canara Bank. When there was some ECS problem in the bank during the period around May, 2008, bank advised me to pay the installments in cash and accordingly I paid my installments through the bank representative. The bank was collecting cash from me every month upto the month of November, 2008. But when I personally visited the HDFC Bank Head office at Deer Park Safdarjung Enclave, New Delhi, I came to know that they have put my name in defaulters list and my name is blacklisted in all the records of the bank. At the same time I pulled out the information regarding the total outstanding of the Loan as on 28/11/2008. I paid the total outstanding amount of Rs. 1,90,599.58vide Cheque No. 000456 dt. 05/12/2008 drawn on AXIS BANK, Uttam Nagar, New Delhi and the same is cleared from the bank.

                                        I am shocked to hear that even after the expiry of one year, my name is still blacklisted without any fault from my side. The bank has issued the No-objection letter also to me for the same vehicle.

                                        I request your selves to please look in to this matter to resolve the issue and remove my name from the defaulters list which is still appearing.

                                        best regards

                                        Vinod Kumar Verma
                                        [protected]
                                        Aug 14, 2020
                                        Complaint marked as Resolved 
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