[Resolved]  Heritage Holidays Pvt. Ltd. — NON REFUND OF FUNDS DEBITED IN MY CREDIT CARD A/C

Address: Uttar Pradesh

Sir,
On 04.4.11 the company has debited my SBI CARD account through IVR for their product and services.it was made me clear at the time of offer that in case it is not acceptable to me within 15 days the money will be refunded.
On 16.4.11 i received a gift pack. When i read the conditions i returned the pack on 18.4.11 to the company. The letetr for non acceptance of offer sent with the packet is enclosed herewith.
No refund of Rs.4545.00 is there so far.
Pl. help me.
KAPIL KUMAR
28.4.11

Enlc: Copy of the letter

From
KAPIL KUMAR
FLAT NO.102 A,ROHINIVILLA
PATRAKARPURUM
KANPUR-208002
TO,
The Heritage Holidays Pvt.Ltd.
F-138,First Floor
Rajouri Garden
Main Market
New Delhi-110027
Dear Sir,
Re: Return of joining gift item
We refer to telephonic sale of holiday package on your behalf and wish to submit as under:
• I am receipt of joining gift in packet containing one optima sunglass and one Reebock wristwatch. Apart from it 5 booking request forms and one Prime money saver card no.[protected] is also received by me.
• It was informed over the phone that joining fee of Rs.1000.00 will be debited in SBI Card account after 15 days. However instead of Rs.1000.00 an amount of Rs.4545.00 is debited on my card on the same day i.e. on 04.4.2011. No details of such charges is provided by you in your aforesaid packet.
• No receipt/bill/cash memo etc. is submitted to me for the charges levied on my card.
• Your money saver card in valid only in metros then why you are promoting your holiday package in small cities. Most of the retail and services outlets having arrangements with moneysaver card are not available in my city i.e.Kanpur. As such there is no use of the same to me.
• You have not mentioned the terms and conditions of your holiday package/membership in writing. Even your internet site is also silent about the same. It seems the company is not transparent in their working/loyalty to the customers.
• The validity of booking request forms is mentioned as April 2012,however this fact was not mentioned to me at the time of selling your product.

In view of above facts,I am of the opinion that the offer is not suitable to me and I am returning herewith the joining gifts provided to me with request to please provide refund of Rs.4545.00 in my SBI Card account immediately. This I am returning to the commitment made over the phone that in case the offer does not suits to me , I can withdraw from the scheme within 15 days.

Yours faithfully



(KAPIL KUMAR)
18.4.11
Enlc:
1. one optima sunglass
2. one Reebook wristwatch
3. Booking Request Form no.331846 to 331850.
4. Money saver card no.[protected] alongwith booklet and gift vouchers.