[Resolved]  Hindware Chimney — NOT WORKING

Dear Mr. Mohit Aggarwal,

Greetings from Evokcare!

We thank you for patronizing Hindware products and without any pejudice we regret for the inconvenience caused.

As discussed over the phone, our service manager Western UP - Mr. Vinay Kumar will get in touch with you today to fix up the time to send our service personnel as per your time and convenience.

We assure you of our best services always.

Regards
For HSIL Ltd.

Pratima
(Mgr. Customer Relations)

Dear Mr. Mohit Aggarwal,

Greetings from HindwareCare!

With the reference to your service request, we had deputed our service personnel on 03.08.12 to service your chimney. You had confirmed the same to our service manager Western UP - Mr. Vinay Kumar also telephonically on 04.08.12.

We assure you of our best services always.

Regards
For HSIL Ltd.

Pratima
(Mgr. Customer Relations)

hind ware electric chimney fan is not working and its making too much of noise.

Dear Ms. Jasmeet Kaur Gandhi,

Greetings from HindwareCare!

At the outset without any prejudice we regret for the inconvenience caused.

We request you to contact our helpline at[protected] or our toll free no.[protected] and provide us your contact details so that we can send our service personnel to look in to the matter.

Look forward to serve you.

Regards
For HSIL Ltd.

Pratima
(Mgr. Customer Relations)

delay in providing help for leakage of taps

numerous attempts at toll free no.[protected] but problem of rectifyingof taps.every six months the taps start leaking...kindly do needful at earliest

Myself Ankur Aggarwal a practising Architect (Firm Name: Aarch Associates) have purchased a WC for sel[censored]se which started to give flushing troubles within 3-4 month of its installation. Since then I have launched numerous complaints as listed below and various visits have been made by the service engineers. Twice they have established that the piece is defective, taken snaps and assured that it will be replaced, but there is no solution.
The dealer too has followed up, but now is asking me to write a mail in this case to yourself as escalation.
We recommend your products to our clients but facing such problems in own premise naked us loose confidence in the brand.

Complaint nos. at various times are as follows:
1. Complained on - April 09 2019: BD013185 - assigned to Subham
Follow up message received on - April 18 2019 - Stating some more time is needed
April 20 2019, it was reassigned to Subham, then reassigned to Yogesh Saini on same day
No resolution since then
2. Complaint on July 18 2019: BG027543 - No Resolution
3. Complaint on October 01 2019: BI040749 - Assigend to Anil Kumar - No Resolution
4. Complaint on October 18 2019: BJ025212 - Assigned to Subham
Follow up message received on - October 21 2019 - Stating some more time is needed
Follow up message received on - October 29 2019 - assigned to Mohammed
Follow up message received on - October 30 2019 - assigned to Anil Kumar
No resolution since then
Is this the kind of plight Hindware gives to its customers in after sales services.
I request you to kindly replace the defective piece and do contact me for any further information.