[Resolved] Hindware Italian Collection Built-in Hob — One of my burners stopped working, it is under warranty

nidhi_b_77

from Nagpur, Maharashtra

Sep 5, 2012

Address: Pune, Maharashtra

I have lodged a complaint on Aug 27th, number 3939 and another one several days later 6020 and called up several times in last 10 days to get this fixed, everytime I get a standard answer: I am sorry, it will get done today and then noone shows up. This is my last attempt to contact you guys before I lodge a formal complaint against hindware and take this forward. This is true cheating and shows your behavior towards customers after they have bought your product. I would like to know WHY was this not handled for 10 days. What is the action you are going to take for your service center when you give 24 hrs to complete this request and it doesn't get done for 10 days.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Hindware Sanitaryware Collection [HSIL] Customer Care

Oct 5, 2012

Verified Support

Dear Mr. Rajeev Saxena,

Greetings from Hindwarecare!

At the outset without any prejudice we regret for the inconvenience caused.

As per the feedback received from our Pune service centre that your built in Hob was serviced on 28.08.2012 and 05.09.12 respectively. We tried confirming the same though your mobile no. mentioned in our records, but unfortunately it was found switched off today at around 4.45 pm.

Trust your Built in Hob is working up to your satisfaction.

Should you need any further service assistance, please do contact us at our toll free no.[protected] or our helpline[protected] between 10 am to 6 pm Monday to Saturday (except public Holidays).

We assure you of our best services always.

Regards
For HSIL Ltd.

Pratima
(Mgr. Customer Relations)