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i had planned to gift my wife with i-20 asta as an anniversary gift and decided to book it through hyundai motor plaza . i am writing this to specifically to bring to your notice the series of incidents that took place afterwith.
1. i got a call from one ms. nazia on 16th june about my requirement, to which i confirmed my booking i-20 asta in white with HMP after she promised me delivery by june end with following add-ons at no extra cost
a) 3rd year extended warranty
b) internal matting and mud clamps
c) sun-control on window glass
d) special polish for exterior .
i was happy with what i was offered and asked her to collect the booking amount the next day.
2. mr. nasir khan came to my office next day i.e. 16 th june and i handed him a cheque no. 274634, corporation bank, amt 25000/- as booking advance AFTER CONFIRMING THE ABOVE ADD-ONS BY NAZIA, to which he replied in affirmative and said he would fax me the performa invoice and receipt of the same.
3. however, the first performa invoice ( no.1141) which was faxed to me contained an additional charge of rs. 5201/- for 3rd year extended warranty, so i called nasir back and asked him to cancel the booking if he cannot deliver as promised. he apologised and sent me a fresh invoice ( no.1372) and promised to deliver the car by june end WITH ALL ADD-ONS AS PROMISED.
HOWEVER EVEN AFTER REMINDING TWICE I STILL HAVENT RECD THE RECEIPT FOR RS. 25000/- .
4. i had called 3-5times at the showroom AFTER 25TH wanting to ask nazia about the status of my car but twice i was told that she was on leave and 2-3 times she said she was busy in a meeting and would revert back.SHE NEVER CALLED BACK!
5. I got to talk with nazir on 27th and he told that everybody is busy with month-end follow ups and he would only be able to confirm the status of my car by 1st july. HE NEVER CALLED BACK!
6. on 2nd july when i called nazir and threatened him he spilled the beans that car would be coming only by july end. so, i had to call back nazia and reminded her that she was suppose to give my car by june end and nazir is saying otherwise, she reassured me that a fresh lot is expected in a week. i complained to her that so far my experience with u and nazir have not been good and she told she would herself be in touch and also give my engine and chasis no. by evening. HOWEVER SHE DIDNT CALL BACK!
7. COMPLETELY FRUSTATED i called nazia again on 3rd and asked her to cancel my booking, to which she replied your car has proceeded from chennai and is expected on 10th and mailed me engine and chasis no.
8. however what she mentioned further was clearly shocking. she said unless i pay the enTire amount 1 week in advance I WOULD NOT GET MY CAR. i called her on 4th, 5th, 6th july each time getting a response that i am in a meeting and would revert back. i could no longer take her insulting behaviour.she used to talk as if we are a bunch of crap and she is obliging by talking with me. as i didnt get any reply from her i reported the entire matter to the sales manager mr. joseph, who listened to the entire matter on 6th and promised he would revert back in an hour and also mail me the status of my car.
9. however, not getting any reply from mr. joseph even after 24 hrs. i look up to you as my last resort and have precisely mentioned ther entire episode. just to mention our family had bought cars from almost every co. available in india starting from maruti to skoda, THIS HAS BEEN MY WORST EXPERIENCE TILL DATE. 3-4 Days delay in delivery of car is always OK but the way your executives treat, especially nazia is highly disgusting and shameful and do not reflect at all the high standards set by HYUNDAI.
i would ask you to officiate my complain against the above mentioned HIGHLY ILL-MANNERED AND EGO-CENTRIC employees and would like to be updated about the actions management has taken against them. SPECIALLY TO MENTION THAT TODAY i.e. 7th JULY MORNING WHEN I WARNED NAZIA THAT I WOULD SENT A COMPLAIN TO HER SENIORS SHE TOLD ME " DO YOU BEST ".
When asked to return the advance, they categorically refused and said to wait for 15 days.
SINCERELY,
JITEN SHAH
1. i got a call from one ms. nazia on 16th june about my requirement, to which i confirmed my booking i-20 asta in white with HMP after she promised me delivery by june end with following add-ons at no extra cost
a) 3rd year extended warranty
b) internal matting and mud clamps
c) sun-control on window glass
d) special polish for exterior .
i was happy with what i was offered and asked her to collect the booking amount the next day.
2. mr. nasir khan came to my office next day i.e. 16 th june and i handed him a cheque no. 274634, corporation bank, amt 25000/- as booking advance AFTER CONFIRMING THE ABOVE ADD-ONS BY NAZIA, to which he replied in affirmative and said he would fax me the performa invoice and receipt of the same.
3. however, the first performa invoice ( no.1141) which was faxed to me contained an additional charge of rs. 5201/- for 3rd year extended warranty, so i called nasir back and asked him to cancel the booking if he cannot deliver as promised. he apologised and sent me a fresh invoice ( no.1372) and promised to deliver the car by june end WITH ALL ADD-ONS AS PROMISED.
HOWEVER EVEN AFTER REMINDING TWICE I STILL HAVENT RECD THE RECEIPT FOR RS. 25000/- .
4. i had called 3-5times at the showroom AFTER 25TH wanting to ask nazia about the status of my car but twice i was told that she was on leave and 2-3 times she said she was busy in a meeting and would revert back.SHE NEVER CALLED BACK!
5. I got to talk with nazir on 27th and he told that everybody is busy with month-end follow ups and he would only be able to confirm the status of my car by 1st july. HE NEVER CALLED BACK!
6. on 2nd july when i called nazir and threatened him he spilled the beans that car would be coming only by july end. so, i had to call back nazia and reminded her that she was suppose to give my car by june end and nazir is saying otherwise, she reassured me that a fresh lot is expected in a week. i complained to her that so far my experience with u and nazir have not been good and she told she would herself be in touch and also give my engine and chasis no. by evening. HOWEVER SHE DIDNT CALL BACK!
7. COMPLETELY FRUSTATED i called nazia again on 3rd and asked her to cancel my booking, to which she replied your car has proceeded from chennai and is expected on 10th and mailed me engine and chasis no.
8. however what she mentioned further was clearly shocking. she said unless i pay the enTire amount 1 week in advance I WOULD NOT GET MY CAR. i called her on 4th, 5th, 6th july each time getting a response that i am in a meeting and would revert back. i could no longer take her insulting behaviour.she used to talk as if we are a bunch of crap and she is obliging by talking with me. as i didnt get any reply from her i reported the entire matter to the sales manager mr. joseph, who listened to the entire matter on 6th and promised he would revert back in an hour and also mail me the status of my car.
9. however, not getting any reply from mr. joseph even after 24 hrs. i look up to you as my last resort and have precisely mentioned ther entire episode. just to mention our family had bought cars from almost every co. available in india starting from maruti to skoda, THIS HAS BEEN MY WORST EXPERIENCE TILL DATE. 3-4 Days delay in delivery of car is always OK but the way your executives treat, especially nazia is highly disgusting and shameful and do not reflect at all the high standards set by HYUNDAI.
i would ask you to officiate my complain against the above mentioned HIGHLY ILL-MANNERED AND EGO-CENTRIC employees and would like to be updated about the actions management has taken against them. SPECIALLY TO MENTION THAT TODAY i.e. 7th JULY MORNING WHEN I WARNED NAZIA THAT I WOULD SENT A COMPLAIN TO HER SENIORS SHE TOLD ME " DO YOU BEST ".
When asked to return the advance, they categorically refused and said to wait for 15 days.
SINCERELY,
JITEN SHAH
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5th & 6th Floor, Coporate One (Baani Building), Plot No.5, Commercial Centre, Jasola, New Delhi, Delhi, India - 110025
I PURCHASED I 10 SPORTZ 1.2 KAPPA, ON 2 ND OCT. 2008 FROM M/S STARLINE HYUNDI SATNA((MP) AT THAT TIME AS PER HYUNDI ADVERTISEMENT EXCHANGE BONUS WORTH Rs 15, 000 / WAS PROMISED TO REFUND . BUT IT IS MORE THEN 7 MONTHS NOW NOTHING RETURNED MORE SO THEY HAVE COMPUTER GENERATED REPLY WHICH IS REPEATED AGAIN AND AGAIN .
I THINK NO BODY READS OUR COMPLAINT MORE SO THE TOLL FREE REPLY IS ALSO FIXED AS IF THIS IS ALSO A HUMAN ROBOT AS THEY PEPEAT THE SAME STORY THAT MATTER IS FORWARDED AND WE APOLISE FOR DELAY ...
I THINK THIS EXCANGE BONUS IS JUST A PUBLICITY STANT JUST TO CHEAT THE CUSTOMERS .
I STILL HOPE THAT THE HYUNDI WILL FUL FILL THE PROMISE .
MK RATHORE
MEDICAL CAMPUS r, REWA (MP)