[Resolved]  Hyundai — Body shop work was cheated by the dealer

Dear Sir/Madam,

This is bringing to your notice about an issue with my car HYUNDAI-GETZ GVS,

I was involved in an accident on 15/01/2009 in Bangalore city and was hit on the rear side by another car (Hyundai Santro). After completing the insurance claim formalities, I took my car to M/s TRIDENT HYUNDAI on hosur road, Bangalore.

The body shop technicians carried out a work order pre-inspection of the vehicle. They were surprised of the findings of a previous repairs carrier out at M/s ADVAITH HYUNDAI, Bangalore. We visited the body shop to see it for ourselves. To our surprise we discovered that the left tail lamp panels which were damaged in a previous accident were left unrepaired. The panels were smeared with inches of metal paste to hide whatever possible.

Please find enclosed pictures of the panels described above for your clarity & understanding. To conduct repairs and restore the body to a good working condition has been tough, as we are running into alignment issues between the bumper, rear quarter panels and Tail lamp assemblies.

In case you may need more Information from the TRIDENT body shop technicians you may kindly contact Mr. Hemanth Kumar (Body Shop In-charge), Trident Hyundai, Bangalore;

For your understanding, the following are the details of the previous accident and repairs conducted by M/s ADVAITH HYUNDAI, Mission road, Bangalore;-

Date and Time Description
18/3/2006 14:30 hrs Accident occurred and the rear door was damaged
18/3/2006 17:30 hrs Vehicle was given for body shop in Advaith Hyundai (mission road)
22/3/2006 17:30 hrs Went for Inspection of the vehicle and rear door was replaced but the painting was not done properly, due which we had asked the service manager to get it repainted once again.
27/3/2006 17:30 hrs Vehicle was delivered stating that all the damages are repaired. The Invoice number is B[protected] and amount Rs 20, 570/-. (Invoice enclosed for your reference)

I would also like to bring to your notice of other failures or bad customer service from M/s ADVAITH HYUNDAI service centers on Mission Road and JP Nagar in Bangalore

Visited the service stations for steering problem issue 3 times and could not even identify the issue but charged us for wheel balancing and power steering wheel fluid. It was finally resolved by TRIDENT HYUNDAI technicians in the very first service.
Visited the service stations for an issue with my air conditioner and they charged me for a neutralizer where it was not required. Stole my wheel bolts and AC check point caps.

Also the current repairs will need replacement of panels damaged during the previous incident, which ADVAITH has failed to replace/repair. With nightmare experiences with ADVAITH, I am on no position to visit them or negotiate for a repair in their workshops.

I wish to have these repairs conducted at TRIDENT. Well!! Who is going to pay for these extra expenses?? Your customer or the failed dealership?? Please advice. I am stranded without my car for almost 10 days now.

As a customer of HYUNDAI MOTORS, I am seeking your help in addressing this perennial issue and also take some kind of an action so that dealerships like ADVAITH can bring down the reputation of your esteemed brand.
-Thanking you,

Rohit J.R.