[Resolved]  Hyundai — HYUNDAI-BIG CHEATERS, FALSE PROMISES

Dated The 22nd April’2009

Mr Arvind Saxena
Sr VP
Hyundai Motor India Ltd.
A-30, Mohan Co-operative Industrial Estate,
Mathura Road,
New Delhi - 110 044
Tel :[protected]
E-mail: [protected]@nde.vsnl.net.in;[protected]@hmil.net

Dear Sirs,
I am a bonafide and respected citizen of New Delhi and also a customer of your company car. The officials of your company promised and induce me to purchase a brand new Accent Executive CNG car and offering me exchange bonus but as soon as I book the car they declined their offer in one pretext or the other.
My sincere request is to kindly honor your words and extend me the scheme for exchange bonus.
The facts of the matter are as under:
Facts of the Matter
(a) I visited your show room at Mathura Road, New Delhi on the 21st January’2009 and met with the Customers Sales Manager and enquired about Accent Executive CNG car.
(b) The Customers Sales Manager questioned about my old car and proposed a scheme for exchange bonus entitlement, if I decide to book the car.
(c) Keeping in view of the lucrative offer proposed on behalf of the Hyundai Motor India Ltd, I accepted the exchange bonus entitlement offer and booked the car.
(d) It is pertinent to mention that at the time of booking I was confirmed that I will be eligible for exchange bonus after selling my old car.
(e) I had booked Accent Executive on 21st Jan.09 instantly.
(f) After paying full amount, I was informed that exchange bonus entitlement is extended for the blood relation only.
(g) And since my old car was in my fathers name & the new car being purchased in my wives name, exchange bonus won’t be applicable.
(h) This fact is not disclosed before me, when I decided to purchase the car and book the car and payment accepted by the said Manager.
(i) Had it been conveyed to me before, I would have purchased the car in my fathers/my name. Moreover, in no document given/published/advertised by Hyundai indicates the clause.
(j) I faxed 02 letters to the MD of the company on 20th Feb, 09 & 25th Mar, 09, also sent both letter on 26th Mar, 09 by a bearer as well as by blue dart courier to the company’s reception for refund of the amount paid but till date have not got any reversion.
(k) This is a classic example of corporate usurping customer money and forgetting it completely.
It may be out of place to bring to your kind notice that such breach of trust not only tantamount to a criminal act under Indian Penal Code but also violates the provisions of competition act (previous repealed MRTP Act) and vis a vis implied condition of the Sale of Goods Act, 1930 and squarely attracts the provisions of Consumer Protection Act’1986/ Consumer Protection (Amendment) Act, 2002.

In such a case you are duty bound to pay back the amount deposited, or in alternative, give the promised discount. Further please also note that non-addressing the problems tantamount to not only deficiency of service but also a clear cut matter of criminal breach of trust..
Regards,
Manoj Mishra,
737, sec 13, Ph II,
Pkt B, Dwarka,
New Delhi 110075
Contact:[protected]
E-Mail: [protected]@zenithhospitality.net