[Resolved]  Hyundai — Wrong billing and Misbeheavior from Spring Hyundai, kolkata

This is to bring to your notice the level of extreme harassment created to the customers like me “Preetam chatterji”, who had visited “Spring Hyundai” workshop for a regular paid servicing & check. I had initially come with a Rs.[protected]/- budget but after initial checkup by the concerned service advisor, he gave me an estimated amount of Rs.5300/- which was mutually agreed upon and said that they take the estimate on the higher side generally & that it may be less but not exceed the estimated amount.
Then, later he called me up next day i.e on 30/07/2009 which was the promised date for delivery, instead to ask me whether I agree to add & assembly the “Actuator assy – Idle speed”, which needed to be changed in my car amounting to an addition of Rs.5000 approx in the estimate.
After I agreed on it and later today i.e on 2nd Aug09, when I went to the “Spring Hyndai – workshop” ( A Unit of M/s.Cascade Commerce pvt.Ltd, 129A, South Tangra Rd, Kolkata – 700046, WB) to take the final delivery of my car I got a whopping gigantic bill of Rs.13, 206/- that was a shock of a lifetime.
On enquiring repeatedly about the gigantic bill & the unnecessary & unwanted additions in the material (extra components) & labour costs attached to my final bill, I was told that if I don’t pay up then those extra parts & components that are fitted later in my car shall be taken out from it so that the bill fits my total budget expectation i.e not exceeding Rs.9000/- approx.
The fault clearly is not with “Anup”, the concerned service advisor as he gave me the estimate & also the Actuator price based on the faulty, obsolete & non-updated price displayed in your system. Even, the manager of the Hyundai workshop agreed & accepted my claim o[censored]sing a faulty system with faulty pricing, but did not offer any help or assistance to me to resolve the issue whatsoever. He didn’t even have the time other than just discussing on their faulty system & display of prices of various parts & components of the cars.
I want justice from the Director of the Consumer affairs & fair business practices of Hyundai – India & need the extra money to be compensated to me that I had to shell out for a default system displaying wrong pricing of parts & components thereby increasing the estimate & final bill exponentially to unbelievable heights beyond our paying capacity.
Waiting for your earliest convenient reply asap.

Thanks & Warm Regards
Preetam Chatterji
Mobile: [protected]
Addr (Res): G-107, Block – F, New Alipore. Kolkata – 53.