[Resolved] Hyundai — worst service

gsudhaan

from Chennai, Tamil Nadu

May 15, 2011

Address: Chennai, Tamil Nadu

dear all i am ganapathy sudhan my contact no [protected]
i bought santro from hyundai in chennai on septemeber 2010. when i gave my car for 2nd service to hyundai showroom, i found letter H from hyundai label was missing on the back side of the car.. i explained officials about missing letter due to inferior quality. .but they argued with me that it might have been removed somebody intentionally.. just for the matter of Rs.400 they argued as if i made amistake...
i was totally unhappy the way they respond as i bought this car 3.65lakhs and trying to argue for Rs.400
i want them to replace this missing letter as i hardly take the car out of my garage.
please do the needful

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Aug 13, 2020

Complaint marked as Resolved

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Comments

kishor.rk

from Robertsonpet, Karnataka

Apr 13, 2011

Dear Respected / Concerned,

Please go through the below mail regarding the service of my vehicle.

Car No - KA 05 Z 7859
Model - 2003
Made - Santro Zip Drive
Given for Service on - 28th March 2011
complaints - 92000 kms service (oil change, filters replace, milage check, pickup check and door settings)

As per the above details written on hyundai service sheet i left the car for service on 28th march 2011. I clearely told the service executive to check the vehicle properly for the above concerns if it takes 2 days late. after 4th day when i called they told its still work is going on. After 2 days again i called to check the vehicle but executive informed due to festival it took some time and will send the vehicle after 2 days. Finally after 2 days vehicle has been sent to my address and pick up problem still exists. I sent the vehicle back. After 4 days i again called service center and got information about the vehicle is pending due to non availabilty of above part.

Request you to please address my below concerns.

1) If Hyundai is not able to supply spares for 7 yrs old model then why should they market such cars ?
2) Why is the delay of 17 days to update customer ?
3) If such part is not able to fit why cant they send request and import from different place ??
4) Is Hyundai a responsible and customer friendly company ?
5) After sales servicing is the best option to improve in any business. If not please don't promote and cheat customers.

If anyone go to maruti service center with 15 yrs old model they will get the car conditioned like new vehicle.

Await for ur quick response asap.

Regards
Kishore Kumar
+[protected]
+[protected]
email : kishor.[protected]@gmail.com