[Resolved]  Hyundai Getz - Brand New — MANUFACTURING DEFECT IN ENGINE

I had already posted a complaint on the subject three weeks back.

This refers to the previous complaint onthe subject. I had purchased the Hyundai getz from SAS Lucknow in may this year.The vechile had a develpoed noises in the back after few weeks and was told to the service center who assured that it will be corrected. It went on increrasing and then the car was sent to the service center for checking and was told there was some problem which has been corrected.
the problem again appeared after two- three days and this time the sound went on increasing and a repeat check revealewd that there was a problem in the engine and the silencer had been eaten up due to rusting. it will be repaired at Lucknow. That was when I had complined last time and SAS had sent a mechanic to repair who changed the silencer which looked worst then a 3 year old vechile silencer. It must be with the servioce center and can be verified. The engine noise persisted and I was shown that the engine has been opened and defect rectified.
I was amazed that the engine had to be opened so soon. As far as I know in my 20 years of vechile using experience, it is serious problem. The assurances were once I drive 100kms the problem will go away. yesterday suddenly my vechile started making loud noises in the middle of my way back from hospital, and had to be towed to my home.
This happening to me after buying a top end model from a reputed manufacturer from its leading big city supplier tantamounts to cheating. It has caused and is causing lot of professional damage too, as Me and wife who is gynecologist, have a busy time in hospital. IT IS SAD THAT THIS IS THE KIND OF RETURN A CUSTOMER GETS AFTER DISPLAYING LOYALTY TO A BRAND . I had a Santro, and then I went in for a GETZ.
My request is -
1. please replace this vechile
2. If not possible, please take it back under your excahnge offer
3. if not possible, then just take it back and I will buy a Maruti 800 and manage for few years till I feel I have recuped my losses.
4. You can book the transportation charges to me, but please take the damm vechiile back.

Earnestly request you for the above.
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Aug 14, 2020
Complaint marked as Resolved 
 
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