I have purchased Hyundai I10 Magna Model from Shivnath Hyundai, Raipur in the month of April as per their Bill No T[protected] Dated[protected].
During the period of 2 months i found that twice the staring of the vehicle has totally blocked and there wasn't any movement. if So it is a critical safety Issue.
On 7th of June while I was in return journey from my native place near Mirzapur (UP) To Raipur (CG), after 30 Km journey I felt that the indicator of my car is showing engine overheating indication, I have checked out everything through a mechenic at manda Road previous evening and found Oil, Lubricant etc. in Order.
Due to the day of Sunday i didnt find any solution, next day on Monday i tow my vehicle up to Dee-hyundai at allahabad, they advice us to leave the vehicle for their checking and rectification. later on when they open the front bumper of the vehicle they found a spot on Ac-condenser and there was a crack in the Hose Pipe of Radiator. later on service centre dined to rectify the vehicle in warranty and reported that lot of spares like Piston Ring, Valve and Gasket has to be replaced.
even if i was ready to bear the expenses company has not supplied the spares and my vehicle is on service center from last one month.
With This writeup I would like to know the following facts
1. I have no accident and without any accident how can the radiator hose pipe can be break? the Dee-Hyundai mechanics says that it happens due to any impact from bottom side. if so why it doesn't happens to other model, Is it a designing fault that a Small things which comes from road can not reach up to the hose pipe with a speed by which it can break hose pipe.
2. The dealers are handicapped as they are not getting the spares on time. Is Hyundai has a policy to accumulate the orders from dealers and by accumulating product wise they instruct the production floor guys to manufacture the Spares. as from last one month my vehicle is not being rectified due to non shipment of spares from Hyundai Motors.
and complaint made to customer care is not affected, they doesn't take any action.
Any one can suggest me the Address and telephone no of Hyundai motors as everywhere on there site there is only the information of customer care which is totally care less with the problems of there customers.
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It was towed to the local Hyundai workshop, where we bought it brand new 5 months ago. They tightened a few cable connections and that was it.
Since, it has resfused to start three times.
Each of these last three times, we have - just to try something - set it in reverse gear, clutch open, let it roll backwards half a meter, let go the clutch, so the engine parts move a little.
And - Wupti - it starts as it should.
Does anyone know what could be the culprit?
The anti-theft-system?
Some other electronic part?