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if hyundai motors no do anything its big mistake hyundai motors in india...
Reply
Complain Against Meghna Hyundai, Bongaigaon Assam for abnormal delay in car repair:
The following things are being promised when anyone purchases a vehicle from Hyundai Motors:
1)Make contact within 3 business days to ensure you are
satisfied with the service provided.
2)Ensure the vehicle is returned at the time agreed in a clean and tidy condition.
3)Maintain safe and friendly environment.
4)Listen carefully and actively follow up what you tell us.
5)Schedule an appointment before your service.
6)Attend to you promptly on arrival in a friendly and professional manner.
7)Provide you with a time and cost estimation.
8)Obtain your prior authorization before commencing any additional work.
9)Thoroughly explain all repairs performed and review all costs.
Description of Complain:
My Hyundai Fluidic Verna(1.4VTVT)car met an accident on 14th April 2013 at Bongaigaon highway, Assam.The nearest dealer was Meghna Hyundai, so i took my vehicle there for repairs.After a month or so they informed me that the engine has damaged as well as the radiator also.It has been over 5months but they are unable to repair the vehicle.Moreover they are unable to tell the delivery date as well.I am at a loss as i have to go by bus/auto to office daily during summer &rainy seasons.I want Meghna Hyundai to compensate me for keeping my vehicle for more than 5 months and return my vehicle with all its repair done.The points 2, 4, 7&9 above are not followed by the dealer.
Nihar Ranjan Dalabehera
Engineer
BHEL
Assam
M-[protected]
Email-dalabehera.[protected]@gmail.com
The following things are being promised when anyone purchases a vehicle from Hyundai Motors:
1)Make contact within 3 business days to ensure you are
satisfied with the service provided.
2)Ensure the vehicle is returned at the time agreed in a clean and tidy condition.
3)Maintain safe and friendly environment.
4)Listen carefully and actively follow up what you tell us.
5)Schedule an appointment before your service.
6)Attend to you promptly on arrival in a friendly and professional manner.
7)Provide you with a time and cost estimation.
8)Obtain your prior authorization before commencing any additional work.
9)Thoroughly explain all repairs performed and review all costs.
Description of Complain:
My Hyundai Fluidic Verna(1.4VTVT)car met an accident on 14th April 2013 at Bongaigaon highway, Assam.The nearest dealer was Meghna Hyundai, so i took my vehicle there for repairs.After a month or so they informed me that the engine has damaged as well as the radiator also.It has been over 5months but they are unable to repair the vehicle.Moreover they are unable to tell the delivery date as well.I am at a loss as i have to go by bus/auto to office daily during summer &rainy seasons.I want Meghna Hyundai to compensate me for keeping my vehicle for more than 5 months and return my vehicle with all its repair done.The points 2, 4, 7&9 above are not followed by the dealer.
Nihar Ranjan Dalabehera
Engineer
BHEL
Assam
M-[protected]
Email-dalabehera.[protected]@gmail.com
I am Suresh Babu from Kochi, Kerala, India. I am also the proud owner of Hyundai Cars both i20 & i10. This writing is regarding i10 Hyundai car with registration KL07BX4725. Its barely 2-3 months and the first service has just completed.
Now very STRANGE SOUND coming from under the hood, from the engine side. Have contacted the service team (POPULAR HYUNDAI, KOCHI - from where the i10 delivery has taken) and the car is now under their custody as well. Understand they have not yet identified the root cause for the problem.
Sir, I am very skeptical and nervous now about the way the service team answers without responsibility. The car just clocked under 1500 KM. I want the highest Hyundai officials to intervene in this matter and advice the outcome at the earliest.
Under no circumstances I want to carry on with any faulty car. If the car has genuine problem I want the Hyundai officials to contact me and to provide me a faultless Hyundai i10 at the earliest.
Trust you will treat the matter with utmost priority.
Thanks
SURESH BABU
2A- WEST WATER
PERUMANOOR P.O.,
THEVARA
KOCHI - 682 015
KERALA STATE, INDIA.
MOBILE - +[protected]
Now very STRANGE SOUND coming from under the hood, from the engine side. Have contacted the service team (POPULAR HYUNDAI, KOCHI - from where the i10 delivery has taken) and the car is now under their custody as well. Understand they have not yet identified the root cause for the problem.
Sir, I am very skeptical and nervous now about the way the service team answers without responsibility. The car just clocked under 1500 KM. I want the highest Hyundai officials to intervene in this matter and advice the outcome at the earliest.
Under no circumstances I want to carry on with any faulty car. If the car has genuine problem I want the Hyundai officials to contact me and to provide me a faultless Hyundai i10 at the earliest.
Trust you will treat the matter with utmost priority.
Thanks
SURESH BABU
2A- WEST WATER
PERUMANOOR P.O.,
THEVARA
KOCHI - 682 015
KERALA STATE, INDIA.
MOBILE - +[protected]
SIR WE RAGARD HYUNDAI MOTORS AS A GOOD COMPANY AS I BROUGHT A I20 IN GRAND HYUNDAI PALAKKAD, KERALA, INDIA MY CAR NUMBER IS KL 51D 4369 I HAD GIVEN MY CAR TO SERVICE BECAUSE OF ENGINE WIRE KIT REPLACEMENT BECAUSE OF RAT EATTING WIRES IN 31/12/2013 BUT THEN ARE NOT RESPONCING TO MY REPEATED COMPLAINT AND THEY ARE NOT TELLING ME WEN THEY WILL GIVE ME MY CAR ALSO I HAD COMPLINT TO CUSTOMOR CARE THEY HAVE GIVEN ME A REF NUM[protected] .I regret my decision to deal with HMIL and ignoring the leader the MARUTI.
Can you please take up this issue with HMIL and get redressal.
Can you please take up this issue with HMIL and get redressal.
Hi There,
I regularly do my car (i10) (KA03 ML902) servicing at Trident Hyundai service station at Seshadripuram, Bangalore. From past 2 services, I’m experiencing that the service quality at this centre is going down.
On 22-Jan-2014, I gave my car for service at the same centre and told the adviser (Mr. Chetan) to give special attention to car wash. I also opted to get interior cleaning done along with major servicing as my car crossed 30, 000 kms.
After the service, when the car got dropped at my home, I found 3 issues in it.
1. Interior cleaning was not done properly. Still there were lot of dust patches seen on seats.
2. The hard board on top of the spare wheel was interchanged with another car’s top hard board. This hard board is of much smaller size as compare to the original one.
3. The car lifting kit (i.e jack, level etc.) was interchanged with other car’s kit.
I don’t understand why the guys at this service station change the accessories. These guys don’t know the sentiments of the car owners towards their car and its accessories.
On 23-Jan-2014, after raising these issues with Mr. Chetan (an advisor), he sent his driver to pick the car back to the service stations saying that he will fix all the 3 issues. He has just fixed the 1st issue and sent the car back with some patchy work done on issue 2 & 3.
I am writing this email to you as a form of formal complaint against Mr. Chetan and his team who interchange the accessories. I want my car’s original hard board and original lifting kit back. I’m unhappy about the accessories being interchanged and falls assurance of an advisor (Mr. Chetan).
Please help me in getting my car's original items back.
I regularly do my car (i10) (KA03 ML902) servicing at Trident Hyundai service station at Seshadripuram, Bangalore. From past 2 services, I’m experiencing that the service quality at this centre is going down.
On 22-Jan-2014, I gave my car for service at the same centre and told the adviser (Mr. Chetan) to give special attention to car wash. I also opted to get interior cleaning done along with major servicing as my car crossed 30, 000 kms.
After the service, when the car got dropped at my home, I found 3 issues in it.
1. Interior cleaning was not done properly. Still there were lot of dust patches seen on seats.
2. The hard board on top of the spare wheel was interchanged with another car’s top hard board. This hard board is of much smaller size as compare to the original one.
3. The car lifting kit (i.e jack, level etc.) was interchanged with other car’s kit.
I don’t understand why the guys at this service station change the accessories. These guys don’t know the sentiments of the car owners towards their car and its accessories.
On 23-Jan-2014, after raising these issues with Mr. Chetan (an advisor), he sent his driver to pick the car back to the service stations saying that he will fix all the 3 issues. He has just fixed the 1st issue and sent the car back with some patchy work done on issue 2 & 3.
I am writing this email to you as a form of formal complaint against Mr. Chetan and his team who interchange the accessories. I want my car’s original hard board and original lifting kit back. I’m unhappy about the accessories being interchanged and falls assurance of an advisor (Mr. Chetan).
Please help me in getting my car's original items back.
M Hyundai Ghandhidham, And Bhuj Dealer
Bad Service Bad Answer For sales Officer and insurance department very very badddddd
Bad Service Bad Answer For sales Officer and insurance department very very badddddd
Pls purchase dog don't buy Hyundai-Atleast dog will pay in return of service they can't-[protected]
To Mr
Park
FALLS COMMITMENT AND EXTREME BAS SERVISE AND COMMITMENT FROM CONCEPT HYUNDAI
This is a extreme failure i can see and have never faced such kind off attitude while buying car other than Hyundai trust me you people doesn't respect any ones inconvenience and the best part is you are backing out from commitment did prior to booking and pre sales services.
it was clearly told by your senior management (Mr Chander) that delivery can sure be happened within 4 weeks from date of booking and with this flow i booked this with Koncept irrespective i was getting teh same timelines from other retailers apart from koncept hyundai
But now with such bad experience i would neither withdraw my booking as i have already wasted 20day's nor i can go to other retailer due again i have to give them a 1 months time for delivery.
and trust me this much of bad experience will definitely put a mark on your credibility.
Regards
Himanshu
Park
FALLS COMMITMENT AND EXTREME BAS SERVISE AND COMMITMENT FROM CONCEPT HYUNDAI
This is a extreme failure i can see and have never faced such kind off attitude while buying car other than Hyundai trust me you people doesn't respect any ones inconvenience and the best part is you are backing out from commitment did prior to booking and pre sales services.
it was clearly told by your senior management (Mr Chander) that delivery can sure be happened within 4 weeks from date of booking and with this flow i booked this with Koncept irrespective i was getting teh same timelines from other retailers apart from koncept hyundai
But now with such bad experience i would neither withdraw my booking as i have already wasted 20day's nor i can go to other retailer due again i have to give them a 1 months time for delivery.
and trust me this much of bad experience will definitely put a mark on your credibility.
Regards
Himanshu
Su bject- Repair of Grandi10-Asta
Dear Sir,
I purchased the vehicle model Grandi10-Asta in november 2013. The registration of the vehicle is OD02K1957.
Its chassis number is MALA851CLDM025458K. I stay at Badajamda zone of west singhbhum, Jharkhand and work as DGM of SAIL.
Just after purchase of the vehicle, it was reported breakdown of battery down within two-three days after parking. I contacted the dealer o[censored]tkal HYundai, Pahala, Bhubaneswar who advised me to bring the car to the nearest dealer which is at Rourkela near Vedvyas.
Accordingly, I had to take pain to take the vehicle to Rourkela for adjustment of software programmes. Again, the vehicle was reported break down of showing the electrical signal on instrument panel on ABS parking break and battery. After around 15 days of reporting the same dealer rectified the problem saying that the Fuse Switch was blown up.
Again, around 20 days back the vehicle reported the same problem of showing the same signal of glowing of indicators of parking break ABS and battery during running condition. the vehicle is reported break down since then. I have contacted the road side assitance customer relation people with around hundered of calls having the complaint registration number-46795 dated 29.04.2014, another complaint number 50459 but no action was taken till date. Again on dated 08.05.2014, a mail was sent from [protected]@gmail.com on dated 08.05.2014 to [protected]@hmil.net and in the reply it was verbally told on phone that your problem has been told to the nearest dealer of Rourkela and they would rectify the break down by 15th of may by arranging the requisite spares.
It is a matter of great shock that such a company could not arrange the spare and simultaneously could not rectify the problem through the nearest dealer, Rourkela. I am 100% confident that the dealers do not resopond the complaints against the vehicle.
I request your kind intervention is required, otherwise the dealers will have their own monopoly in the business. i may be added that your Tata dealer is also equidistant with your rourkela dealer from badajamda where my breakdown vehicle is parked.
So, you are requested to get into the problem of the vehicle and rectify it immediately or otherwise let me know to whom I shall contact further or details of your country head so that i can request him to look into the problem. The vehicle has run hardly 2300km.
thanking You
A.K.Singh
DGM, SAIL
phn num-[protected]
mail id- [protected]@gmail.com
Dear Sir,
I purchased the vehicle model Grandi10-Asta in november 2013. The registration of the vehicle is OD02K1957.
Its chassis number is MALA851CLDM025458K. I stay at Badajamda zone of west singhbhum, Jharkhand and work as DGM of SAIL.
Just after purchase of the vehicle, it was reported breakdown of battery down within two-three days after parking. I contacted the dealer o[censored]tkal HYundai, Pahala, Bhubaneswar who advised me to bring the car to the nearest dealer which is at Rourkela near Vedvyas.
Accordingly, I had to take pain to take the vehicle to Rourkela for adjustment of software programmes. Again, the vehicle was reported break down of showing the electrical signal on instrument panel on ABS parking break and battery. After around 15 days of reporting the same dealer rectified the problem saying that the Fuse Switch was blown up.
Again, around 20 days back the vehicle reported the same problem of showing the same signal of glowing of indicators of parking break ABS and battery during running condition. the vehicle is reported break down since then. I have contacted the road side assitance customer relation people with around hundered of calls having the complaint registration number-46795 dated 29.04.2014, another complaint number 50459 but no action was taken till date. Again on dated 08.05.2014, a mail was sent from [protected]@gmail.com on dated 08.05.2014 to [protected]@hmil.net and in the reply it was verbally told on phone that your problem has been told to the nearest dealer of Rourkela and they would rectify the break down by 15th of may by arranging the requisite spares.
It is a matter of great shock that such a company could not arrange the spare and simultaneously could not rectify the problem through the nearest dealer, Rourkela. I am 100% confident that the dealers do not resopond the complaints against the vehicle.
I request your kind intervention is required, otherwise the dealers will have their own monopoly in the business. i may be added that your Tata dealer is also equidistant with your rourkela dealer from badajamda where my breakdown vehicle is parked.
So, you are requested to get into the problem of the vehicle and rectify it immediately or otherwise let me know to whom I shall contact further or details of your country head so that i can request him to look into the problem. The vehicle has run hardly 2300km.
thanking You
A.K.Singh
DGM, SAIL
phn num-[protected]
mail id- [protected]@gmail.com
I do have a Verna Registered on the name of Ashish Arora having registration number RJ14 CV 9990.I bought the same last year on 9th of Oct 2013.it is my privilege that I am running a Hyundai Car which is second largest car manufacture in India. All the time Hyundai has presented state of art technology that is why it is my 3rd car of Hyundai in a row.
I would like your attention on current problem I am facing with my vehicle. I am facing a problem in gear and same was also mentioned during my visits to service center (P L Motors Mansrovar Industrial Area). During my last to last to visit, counselor suggested me that replacement of clutch plates can solve your gear problem.
I asked him why you are telling me so late when I am your regular visitor and also you are keeping a maintenance history of my vehicle. He said do not worry I will take care it is my duty and your vehicle is under warranty and gave me two days later appointment for repair.
It is unfortunate that after the admission he denied that company has rejected the replacement but he could not give any satisfied reason for non replacement.
My concern to Company
1. Counselors present at authorized service center are not trustable employee of the company.
2. Why approval was not taken before the admission of the car.
3. If problem was regularly mentioned during the each visit of the car why it was not taken care before.
4. As per my perception and experience clutch plates do not get damaged in first year of vehicle or at 20000km running.
5. If Clutch plates were out of warranty why I was not informed before the admission of the car.
I believe this is a manufacturing defect in clutch plates I request you to consider the replacement of clutch plates. I feel cheated that on spending 11.5 lacs and you are not satisfied with basic machine of the vehicle.
Regards
Ashish Arora
I would like your attention on current problem I am facing with my vehicle. I am facing a problem in gear and same was also mentioned during my visits to service center (P L Motors Mansrovar Industrial Area). During my last to last to visit, counselor suggested me that replacement of clutch plates can solve your gear problem.
I asked him why you are telling me so late when I am your regular visitor and also you are keeping a maintenance history of my vehicle. He said do not worry I will take care it is my duty and your vehicle is under warranty and gave me two days later appointment for repair.
It is unfortunate that after the admission he denied that company has rejected the replacement but he could not give any satisfied reason for non replacement.
My concern to Company
1. Counselors present at authorized service center are not trustable employee of the company.
2. Why approval was not taken before the admission of the car.
3. If problem was regularly mentioned during the each visit of the car why it was not taken care before.
4. As per my perception and experience clutch plates do not get damaged in first year of vehicle or at 20000km running.
5. If Clutch plates were out of warranty why I was not informed before the admission of the car.
I believe this is a manufacturing defect in clutch plates I request you to consider the replacement of clutch plates. I feel cheated that on spending 11.5 lacs and you are not satisfied with basic machine of the vehicle.
Regards
Ashish Arora
I had purchased Hyundai i20 sportz abs vtvt in 2013. Just after 6 months of purchase, the car has started giving me a lot of problem. It horn once pressed does not return to normal i.e. it constantly blows even for 2-3 kilometers on the road, and even if the car is switched off i.e. keys are taken out by putting off the car, even though horn constantly and continously blows and cause damage to the ears of the on road public and in case of crowdy area thousands of people look at this Hyundai i20 car for making constant noise on the crowdy road, public on the road think any ambulance is coming, or think that this car wants immediate space so all on the road become afraid, sometimes this event happens in front of hospital, then it causes lot of problem.
I went to Hyundai service centre many times to resolve this problem, actually this problem resolves itself after a short while and the service centre incharge/mechanic thinks that by his skill it has been resolved, and opens steering many times and put some efforts and after a short while says that it is OK. take this car ready
and again after a month or two this problem arises and this is happening since last more than one year.
most of the times company service centre does not enter this complain on their record. so the horn is such a bad problem in the i20 car. I had used maruti car more than 10 years but never find any such bad/worst problem of horn in that car.
again one problem in the same car is that two three times I faced in the crowdy area. I was running car with AC On. it was running slowly due to crowd it goes down/off completely either due to heat or so. and crowd gets annoyed with traffic jam. The car i20 is new one and this problem also started just after 6 months from purchase. it is the same i20 sportz abs vtvt. I called some hawkers to push the car, because it was not even getting start with the key, it was quite unresponsive to key, after 5 minutes itself it responded to key and got started, so I could assume that it got hot due to slow speed with AC running, but I never faced such a problem in Maruti Car. tow three times I faced such a problem in the crowdy city area.
Again one problem in the same car, when I drive it in the steepy/hilly areas on highway where many trucks etc. are ahead and the steep hill is there at it does not function it becomes just netural it does not pick up so no movement and the truck are behind in a lot of effort to climb the hill and this car causes hinderance/baricade to the vehicles running behind this car. I being the driving person in a fix, what to do at this moment, the pick up goes zero level, The same thing I did never face in my old Maruti Car.
I am not in any way associated with Maruti car company but I am presently owning this Hyundai i20 car in place of Maruti, which I drived for 10 years and did not face any awkward situation or road/crowdy road/highways, which I am facing and being accused from public of causing hinderance on road by causing traffic jam or by making ear-breaking noise due to faulty horn. But service centre of Indore Hyundai is taking it casually. I purchased this car from Harsh Hyundai Indore.
I went to Hyundai service centre many times to resolve this problem, actually this problem resolves itself after a short while and the service centre incharge/mechanic thinks that by his skill it has been resolved, and opens steering many times and put some efforts and after a short while says that it is OK. take this car ready
and again after a month or two this problem arises and this is happening since last more than one year.
most of the times company service centre does not enter this complain on their record. so the horn is such a bad problem in the i20 car. I had used maruti car more than 10 years but never find any such bad/worst problem of horn in that car.
again one problem in the same car is that two three times I faced in the crowdy area. I was running car with AC On. it was running slowly due to crowd it goes down/off completely either due to heat or so. and crowd gets annoyed with traffic jam. The car i20 is new one and this problem also started just after 6 months from purchase. it is the same i20 sportz abs vtvt. I called some hawkers to push the car, because it was not even getting start with the key, it was quite unresponsive to key, after 5 minutes itself it responded to key and got started, so I could assume that it got hot due to slow speed with AC running, but I never faced such a problem in Maruti Car. tow three times I faced such a problem in the crowdy city area.
Again one problem in the same car, when I drive it in the steepy/hilly areas on highway where many trucks etc. are ahead and the steep hill is there at it does not function it becomes just netural it does not pick up so no movement and the truck are behind in a lot of effort to climb the hill and this car causes hinderance/baricade to the vehicles running behind this car. I being the driving person in a fix, what to do at this moment, the pick up goes zero level, The same thing I did never face in my old Maruti Car.
I am not in any way associated with Maruti car company but I am presently owning this Hyundai i20 car in place of Maruti, which I drived for 10 years and did not face any awkward situation or road/crowdy road/highways, which I am facing and being accused from public of causing hinderance on road by causing traffic jam or by making ear-breaking noise due to faulty horn. But service centre of Indore Hyundai is taking it casually. I purchased this car from Harsh Hyundai Indore.
NEVER BUY ANY YUNDAI CARS. I HAVE A VERNA FLUIDIC (AUGUST 2011) AND I 10 9 MARCH 2012 BOTHE HAVE DEVELOPED PROBLEMS.
HMIL'S ATTITUDE TOWARDS THE CUSTOMERS IS NOT RIGHT AND THEY HIDE BEHIND THEIR SERVICE ROBBERY CENTRES.
PEOPLE MAKE MISTAKE ONLY ONCE; AND DO NOT GET CHEATED EVERY TIME.
HMIL'S ATTITUDE TOWARDS THE CUSTOMERS IS NOT RIGHT AND THEY HIDE BEHIND THEIR SERVICE ROBBERY CENTRES.
PEOPLE MAKE MISTAKE ONLY ONCE; AND DO NOT GET CHEATED EVERY TIME.
Hi,
I have recently got the Hyundai Astra I20 which is top model
wherein I was promised for best of after sale service but to my surprise I have
got multiple problems on the new car like Gear shifting indiacator is not
working Gear box problem and mileage problem it is giving 9 Km/litre which is
against your principle of "The objective is to spread awareness, being
informed and increase transparency among our Customers about various
customer-centric service offerings and activities being organized by Hyundai.
We hope this website will be a significant step towards
achieving our ultimate goal of ‘Customer Delight’
I being associated in Media will certainly take this matter
to be published and also will go to consumer court as I was cheated by faulty
product.Now I want to replace the same with the new one and also compensate for
the mental agony I faced due to faulty product of yours I am also writing to
your CEO Mr.BS Seo to get the redressal of my grievance.
Rgds
R Mallick
[protected]
I have recently got the Hyundai Astra I20 which is top model
wherein I was promised for best of after sale service but to my surprise I have
got multiple problems on the new car like Gear shifting indiacator is not
working Gear box problem and mileage problem it is giving 9 Km/litre which is
against your principle of "The objective is to spread awareness, being
informed and increase transparency among our Customers about various
customer-centric service offerings and activities being organized by Hyundai.
We hope this website will be a significant step towards
achieving our ultimate goal of ‘Customer Delight’
I being associated in Media will certainly take this matter
to be published and also will go to consumer court as I was cheated by faulty
product.Now I want to replace the same with the new one and also compensate for
the mental agony I faced due to faulty product of yours I am also writing to
your CEO Mr.BS Seo to get the redressal of my grievance.
Rgds
R Mallick
[protected]
Dear Sir,
i have purchased a new i-10 Era Dated[protected] through Godawari Motoros Pvt. Ltd. Moga. At that time I was assured by sales consultant Pankaj Goyal to get cash back exchange bonus of 25000 against my old Maruti Zen Car Vehicle No- PB29C-0790.For my exchange bonus i have approached to Mr. Pankaj and Mr. Daljit Singh(Sales Manager).Even they have told me company will pay me my cash back payment after some time.Every time i called them they replied me same from the very long time.
Then I contact on company, s toll free no.-[protected] and [protected] against complaint no.i[protected]. but with no effect. After that i complaint to RM office Chandigarh On their no.[protected] with Madam Harpreet . She also assured me that she will resolve my complaint very soon. Till yet my complaint did not solve even after so many assuranace.
Now i have left with 25000 exchange bonus with interest and compensation, for damages mental tension and deficient services against the company. I am so fed up from your company service. This is not good to treat your customer. But i tell you one thing if you will not solve my complaint i m free go to Press and Media.
From- JAI CHAND RAI
145-B FRIENDS COLONY, MOGA (PB.), 142001.
[protected]
i have purchased a new i-10 Era Dated[protected] through Godawari Motoros Pvt. Ltd. Moga. At that time I was assured by sales consultant Pankaj Goyal to get cash back exchange bonus of 25000 against my old Maruti Zen Car Vehicle No- PB29C-0790.For my exchange bonus i have approached to Mr. Pankaj and Mr. Daljit Singh(Sales Manager).Even they have told me company will pay me my cash back payment after some time.Every time i called them they replied me same from the very long time.
Then I contact on company, s toll free no.-[protected] and [protected] against complaint no.i[protected]. but with no effect. After that i complaint to RM office Chandigarh On their no.[protected] with Madam Harpreet . She also assured me that she will resolve my complaint very soon. Till yet my complaint did not solve even after so many assuranace.
Now i have left with 25000 exchange bonus with interest and compensation, for damages mental tension and deficient services against the company. I am so fed up from your company service. This is not good to treat your customer. But i tell you one thing if you will not solve my complaint i m free go to Press and Media.
From- JAI CHAND RAI
145-B FRIENDS COLONY, MOGA (PB.), 142001.
[protected]
To
Mr. Bo Shin Seo
MD & CEO
Hyundai India Motor Ltd.
Dear Sir,
SUB - SERIOUS DEFECT IN LEG BREAK & OTHER ISSUES IN GRANDi10
I purchased Grand i10 (petrol) bearing registration from Mukesh Hyundai, P.P. 101, Nazrul Islam Avenue, Krishnapur, Kolkata - 700059 on 03.04.14. But I was facing following serious defects / problems in my car :
1. Defective leg brake - When I apply the leg brake in normal running condition also there is a tendency of sudden jerk to the extent that passengers along with the driver are pushed to the front and the car stops abruptly rather seamlessly. This gets worsen if there is a rainfall and then the brakes are applied. The condition of the leg brakes are such that I am scared of applying the brakes and there is every possibility of accident happening any day with such faulty leg brake.
2. Low pick-up in every gear;
3. AC not very effective;
4. Low mileage
After my complaint, I received a call from the above mentioned dealer and they requested me to send the car for check-up which was sent on 12.09.14. Thereafter, I was called the next day i.e on 13.09.14 to pick-up the car. The following is my feedback post check-up of my car :
1. The fault of the leg break remained as it was, which was my major concern and complaint. I was informed that it is such in all Grand i10s and that's the technology Hyundai uses. To my understanding the technology is always for the betterment and not to make the vehicle prone to accident and put the passengers at life risk as break forms very major part of the driving.
2. Low pick up in all gears still remains even tough there seems to be some improvement;
3. AC still left a lot to be desired;
4. Mileage improved.
Therefore, on 17.09.14, I wrote a detailed email to "[protected]@hmil.net" and received a revert stating that necessary action will be taken to address my concerns and concerned Dealer/Area Office will get in touch with me within 3 working days.It has now been more than 7 days but no one from Hyundai have contacted me on the issue.
This is a pure case of deficiency in service and also if due to such faulty break, my Car meets with an accident, the responsibility and liability thereof will solely lie on Hyundai Motors. I am highly disappointed with this product of Hyundai and request Hyundai to immediately depute some senior technician to look into the defects without putting me in further inconvenience and without my incurring any further cost. If then also the defects in breaks are not corrected, I demand for recall of the car and refund my money with due compensation.
With Regards
Prashant Kapoor
e-mail id - [protected]@gmail.com
Mr. Bo Shin Seo
MD & CEO
Hyundai India Motor Ltd.
Dear Sir,
SUB - SERIOUS DEFECT IN LEG BREAK & OTHER ISSUES IN GRANDi10
I purchased Grand i10 (petrol) bearing registration from Mukesh Hyundai, P.P. 101, Nazrul Islam Avenue, Krishnapur, Kolkata - 700059 on 03.04.14. But I was facing following serious defects / problems in my car :
1. Defective leg brake - When I apply the leg brake in normal running condition also there is a tendency of sudden jerk to the extent that passengers along with the driver are pushed to the front and the car stops abruptly rather seamlessly. This gets worsen if there is a rainfall and then the brakes are applied. The condition of the leg brakes are such that I am scared of applying the brakes and there is every possibility of accident happening any day with such faulty leg brake.
2. Low pick-up in every gear;
3. AC not very effective;
4. Low mileage
After my complaint, I received a call from the above mentioned dealer and they requested me to send the car for check-up which was sent on 12.09.14. Thereafter, I was called the next day i.e on 13.09.14 to pick-up the car. The following is my feedback post check-up of my car :
1. The fault of the leg break remained as it was, which was my major concern and complaint. I was informed that it is such in all Grand i10s and that's the technology Hyundai uses. To my understanding the technology is always for the betterment and not to make the vehicle prone to accident and put the passengers at life risk as break forms very major part of the driving.
2. Low pick up in all gears still remains even tough there seems to be some improvement;
3. AC still left a lot to be desired;
4. Mileage improved.
Therefore, on 17.09.14, I wrote a detailed email to "[protected]@hmil.net" and received a revert stating that necessary action will be taken to address my concerns and concerned Dealer/Area Office will get in touch with me within 3 working days.It has now been more than 7 days but no one from Hyundai have contacted me on the issue.
This is a pure case of deficiency in service and also if due to such faulty break, my Car meets with an accident, the responsibility and liability thereof will solely lie on Hyundai Motors. I am highly disappointed with this product of Hyundai and request Hyundai to immediately depute some senior technician to look into the defects without putting me in further inconvenience and without my incurring any further cost. If then also the defects in breaks are not corrected, I demand for recall of the car and refund my money with due compensation.
With Regards
Prashant Kapoor
e-mail id - [protected]@gmail.com
I purchased the new Eon car before 3 months from crest hyundai, pantha chowk, srinagar, kashmir and they commited me to give it's seat cover free which is worth but now they are trying to delay it till one year. I have written proof of it. I am very disappointed for this act, Now kindly look into the matter.
With regards
javaid Ahmad
[protected]
With regards
javaid Ahmad
[protected]
Dear sir,
I rajeev pathak am having black Santro number UP25 AC 3075, met with an accident on 15 th Jan 2015 . On the same day I delivered to company at C. B. Ganj (Sachin Hundai) for claim and made all the requisite formalities.The delivery after rectification was said on 3rd feb. (20 days), now 24 days has been over but still car is in workshop and after quairy they are saying 2-3 days more.By this way i will be delayed by a week.
therefore it is requested to you kindly ask the concern for delay.
regards.
Er. Rajeev k. Pathak
Bareilly U.P
[protected]
I rajeev pathak am having black Santro number UP25 AC 3075, met with an accident on 15 th Jan 2015 . On the same day I delivered to company at C. B. Ganj (Sachin Hundai) for claim and made all the requisite formalities.The delivery after rectification was said on 3rd feb. (20 days), now 24 days has been over but still car is in workshop and after quairy they are saying 2-3 days more.By this way i will be delayed by a week.
therefore it is requested to you kindly ask the concern for delay.
regards.
Er. Rajeev k. Pathak
Bareilly U.P
[protected]
Mr. B.S. Seo
MD & CEO
M/s Hyundai Motors Pvt Ltd.
Sir, My Name is Vinay Kumar, I own a Hyundai Verna Fluidic (TN 07 BR 5358). I have been Hyundai customer all thru my life. I currently own a Santro & a Verna, the reason why I don't look at any other brand as an option is due to the after sales service your dealers provide be it Kun Hyundai in Chennai or Trident in Bangalore.
I moved to Hyderabad last quarter of 2014. I had to replace my clutch and also wanted to service my car (as it was due) I went to Kun united Hyundai @ ECIL Hyderabad (on 3/01/2015) assuming I will get the same standard of service. Following are the list of services I had availed
Clutch replacement
Front Bumper painting
Headlights replacement
Shock absorber replacement (Front Left side)
My nightmare started from then, Below is the feedback and my ongoing issue with the work done by KUN UNITED HYUNDAI,
Issue 1: They took 3 times to do a below average paint Job though its not a perfect match I gave up on this issue and was ok with it (I have done paint job before and have got a better results from your dealers)
Issue 2: 4 times I have gone back to the service center to fix my Gear hardness issue, which is still a problem. My gear gets hard sply in the mornings when I am leaving for work and half way thru it becomes better and this inconsistency makes my drive very difficult and uncomfortable
Issue 3: The service engineer advised to replace the front (left side) shock's stating its not functioning well, which I did. Its been less that 3 months and its making noise every time I get on a speed breaker.
Issue 4: When I gave my car for service, part of the standard service offering was A/C vent cleaning. I opted for the same, during this activity they broke 2 A/C vent knobs. When I raised it as a concern they wanted me to pay 50% of the replacement cost. I don't understand why? If they broke it they should replace it.
I have called your customer service and complained 3 times but have not got any resolution. I hope this will me my last attempt to fix this issue
Thank you, for any further clarification you can react out to me on the below mentioned number
Best regards,
Vinay Kumar
Mobile +91 [protected]| [protected]@yahoo.com
MD & CEO
M/s Hyundai Motors Pvt Ltd.
Sir, My Name is Vinay Kumar, I own a Hyundai Verna Fluidic (TN 07 BR 5358). I have been Hyundai customer all thru my life. I currently own a Santro & a Verna, the reason why I don't look at any other brand as an option is due to the after sales service your dealers provide be it Kun Hyundai in Chennai or Trident in Bangalore.
I moved to Hyderabad last quarter of 2014. I had to replace my clutch and also wanted to service my car (as it was due) I went to Kun united Hyundai @ ECIL Hyderabad (on 3/01/2015) assuming I will get the same standard of service. Following are the list of services I had availed
Clutch replacement
Front Bumper painting
Headlights replacement
Shock absorber replacement (Front Left side)
My nightmare started from then, Below is the feedback and my ongoing issue with the work done by KUN UNITED HYUNDAI,
Issue 1: They took 3 times to do a below average paint Job though its not a perfect match I gave up on this issue and was ok with it (I have done paint job before and have got a better results from your dealers)
Issue 2: 4 times I have gone back to the service center to fix my Gear hardness issue, which is still a problem. My gear gets hard sply in the mornings when I am leaving for work and half way thru it becomes better and this inconsistency makes my drive very difficult and uncomfortable
Issue 3: The service engineer advised to replace the front (left side) shock's stating its not functioning well, which I did. Its been less that 3 months and its making noise every time I get on a speed breaker.
Issue 4: When I gave my car for service, part of the standard service offering was A/C vent cleaning. I opted for the same, during this activity they broke 2 A/C vent knobs. When I raised it as a concern they wanted me to pay 50% of the replacement cost. I don't understand why? If they broke it they should replace it.
I have called your customer service and complained 3 times but have not got any resolution. I hope this will me my last attempt to fix this issue
Thank you, for any further clarification you can react out to me on the below mentioned number
Best regards,
Vinay Kumar
Mobile +91 [protected]| [protected]@yahoo.com
Complaint #[protected]
The Concerned
This is to bring to your notice that i Sumeer Bhatia owner of Hyundai Accent purchased on 20th April 2012 with registration number DL3CBZ 0448 is facing continuous trouble in the pick-up of the car. Earlier in August 2014 spark plugs and the wires connecting the spark plugs were damaged and had been replaced and it solved the problem.
The problem of pick-up again came up in May2015 and this time it was severe and i decided to give it for checking in Capital Hyundai in Sector-2 Noida (Service Station) where Service Incharge Mr.Irfan and Mr.Deepak took the car in their custody for at least five days and checked the parts like spark plugs plug wires in which 2 of them were damaged while taking them out by the technician, cleaning of throttle body, exhaust chamber (catalic converter) which they have damaged.
On my regular follow-ups at the end of fifth day they came with a solution that the fault is in the HEAD of the car where in piston and piston rings are damaged which they have mentioned in the report summary. Further they told me that it will cost me around Rs45, 000/- for the repair. Further in the discussion with Mr.Irfan and Mr.Deepak they advised me to get second opinion from my outside capital hyundai. I decided to take the car to another Hyundai Service Center i.e. Nirmal Hyundai in Sector--4, Noida which were even superior than Capital Hyundai .
Now when Hyundai people can't repair my car seeing that even i have the basic knowledge of the engine that if piston rings are damaged the engine will vibrate and the exhaust will give excess smoke. I decided to took the car to Praveen Motors in Palika Bhawan where mostly Foreign Embassy Car are taken care of and they rectified the problem in 15 mins only that the issue is with the timing IC and not the Piston.
Please do the needful at the earliest.
Thanks and regards
Sumeer Bhatia
Phone No.: +[protected],[protected]
Email:sumeer.[protected]@gmail.com
The Concerned
This is to bring to your notice that i Sumeer Bhatia owner of Hyundai Accent purchased on 20th April 2012 with registration number DL3CBZ 0448 is facing continuous trouble in the pick-up of the car. Earlier in August 2014 spark plugs and the wires connecting the spark plugs were damaged and had been replaced and it solved the problem.
The problem of pick-up again came up in May2015 and this time it was severe and i decided to give it for checking in Capital Hyundai in Sector-2 Noida (Service Station) where Service Incharge Mr.Irfan and Mr.Deepak took the car in their custody for at least five days and checked the parts like spark plugs plug wires in which 2 of them were damaged while taking them out by the technician, cleaning of throttle body, exhaust chamber (catalic converter) which they have damaged.
On my regular follow-ups at the end of fifth day they came with a solution that the fault is in the HEAD of the car where in piston and piston rings are damaged which they have mentioned in the report summary. Further they told me that it will cost me around Rs45, 000/- for the repair. Further in the discussion with Mr.Irfan and Mr.Deepak they advised me to get second opinion from my outside capital hyundai. I decided to take the car to another Hyundai Service Center i.e. Nirmal Hyundai in Sector--4, Noida which were even superior than Capital Hyundai .
Now when Hyundai people can't repair my car seeing that even i have the basic knowledge of the engine that if piston rings are damaged the engine will vibrate and the exhaust will give excess smoke. I decided to took the car to Praveen Motors in Palika Bhawan where mostly Foreign Embassy Car are taken care of and they rectified the problem in 15 mins only that the issue is with the timing IC and not the Piston.
Please do the needful at the earliest.
Thanks and regards
Sumeer Bhatia
Phone No.: +[protected],[protected]
Email:sumeer.[protected]@gmail.com
I'm writing this letter with a heavy heart as my car's (TN 10 AE 9891) engine was blown away on 16/5/2015 while coming back from Kerala to Chennai. It happened in Bangalore. My family is still not relieved from the tragic incident. My car Hyundai Verna (new model), 3 years old, a company owned vehicle registered under Zoho Corporation Private Limited, my current workplace. Car was insured with HDFC Ergo. It was a well maintained car with properly serviced in authorized service centers. Also note that the car was not equipped with any additional accessories.
I started at Calicut around 8.30 am (16/5/15) Saturday, planning to reach Bangalore on time. It was raining heavily on Wynad till Mysore. I took sufficient breaks along the way and was about to reach my brother in law's place near Yeswanthpur around 7.45 pm. It was then that I noticed a black smoke coming out from the car bonnet. I quickly parked the car and got out and opened the car bonnet. By then the smoke had gotten giving rise to flames. The people nearby tried to put down the fire using fire extinguishers, but were unsuccessful. Thankfully, the Yeshwanthpur Fire Service arrived on time and stopped the fire. The car would have perished completely if not for the fire service. The car was then towed to Trident Automobiles Private Limited (after I called the helpline) near Yeshwanthpur Industrial Estate. The Yeshwanthpur Fire Service also filed a report.
I trusted Hyundai more than any other company. But now I'm left with horrible memories of seeing my car up in flames in front of my family. I expect Hyundai to answer for all the mental agony that my family and I experienced. I shudder to think what would have happened if I was on a highway.
I would also like to inform you that since the car is owned by Zoho Corporation, they have set procedures in motion to get things settled. But I expect to hear from Hyundai nevertheless.
I started at Calicut around 8.30 am (16/5/15) Saturday, planning to reach Bangalore on time. It was raining heavily on Wynad till Mysore. I took sufficient breaks along the way and was about to reach my brother in law's place near Yeswanthpur around 7.45 pm. It was then that I noticed a black smoke coming out from the car bonnet. I quickly parked the car and got out and opened the car bonnet. By then the smoke had gotten giving rise to flames. The people nearby tried to put down the fire using fire extinguishers, but were unsuccessful. Thankfully, the Yeshwanthpur Fire Service arrived on time and stopped the fire. The car would have perished completely if not for the fire service. The car was then towed to Trident Automobiles Private Limited (after I called the helpline) near Yeshwanthpur Industrial Estate. The Yeshwanthpur Fire Service also filed a report.
I trusted Hyundai more than any other company. But now I'm left with horrible memories of seeing my car up in flames in front of my family. I expect Hyundai to answer for all the mental agony that my family and I experienced. I shudder to think what would have happened if I was on a highway.
I would also like to inform you that since the car is owned by Zoho Corporation, they have set procedures in motion to get things settled. But I expect to hear from Hyundai nevertheless.
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