Comments
I had purchased a Hyundai i10ERA-Q 2A.C. model from Hilla Hyundai, Kharagpur, West Bengal on 17.05.08.Two weeks back one part named EPS MOTOR got damaged.Since my car is under warranty period I took the car for repair at Shree-Hyundai Ranju Automobiles Pvt.Ltd, Bokaro, Jharkhand & claimed for warranty.First the concerned person refused to attend the car citing reason that they would not provide me warranty facility since the car was not purchased from here.As a Hyundai customer I can claim for warranty at any Hyundai authorised centre in India.Later they said that the part is not available at the dealership.Now, for two weeks I am making phone calls to different staffs related to parts business of Hyundai Motor India Ltd.But no avail.
Reply
From:
Kirit V. Panchal
A-22, Jaldarshan Flats,
Opp. Natraj |Theatre,
Ashram Road,
Ahmedbaad -380009.
Date:[protected]
To
The General Manager
M/s. Hyundai Motor India Ltd.,
A-30, Mohan Cooperative Industrial Area,
Phase-1, New Delhi-110044.
Dear Sirs,
Sub: Complain – Model : L2 SANTRO -Car Regn. No. GJ-1-HE-152, Engine No. G4HCXM053145
Ref: Repair Order No. R[protected] dated 30/06/2009 of M/s. Sharma Cars Pvt.Ltd.
I would like to draw your kind attention that I have handed over my Car No. GJ-1-HE-152 to M/s. Sharma Cars pvt. Ltd., Near Mount Carmel Junction, Ashram Road, Ahmedabad. 380009 for servicing vide their Repair Order No. R [protected] dated 30/06/2009. I had complained about Brake oil leakage of my Car. After thorough checking done by Technical Staff they have informed me to change “Cylinder Assy. Brake Master”.
I am surprised to note that I have already changed the same part during the previous services done by M/s. Yogi Auto Care Pvt. Ltd., Ahmedabad and they have charged Rs.1955.95 vide their invoice No. RT/2278 dated[protected]. i.e. only six months time has been passed and again the same part is asked to be changed by M/s. Sharma Cars Pvt. Ltd. Ahmedabad.
I regret to note that the original spare part changed by your one authorized Service Station –M/s.Yogi Autocare Pvt.Ltd., Ahmedabad, is again asked to be changed by your another authorized service station M/s. Sharma Cars pvt. Lt.d, Ahmedabad., within a short period of six months time, which is not believable and acceptable to me. Since a reputed and reliable company like yours, I never expect this type of change of spares required to be changed within a short time, which is not a good practice to justify the confidence of your customers.
Under the circumstances I would like to request you to please take up the matter immediately with your authorized service center M/s. Sharma Cars Pvt. Ltd., Ahmedabad, as my Car is already lying with them unrepaired and I am suffering a lot in absence of my Car.
Hope you will cooperate with me in the matter and take suitable action in this regard without any further delay.
Thanking you,
Yours faithfully,
(Kirit Panchal)
Copy to : M/s. Sharma Cars Pvt. Ltd., Ahmedabad. :
This refers to the personal discussion I had with you regarding the above subject matter and I request you to please do not carry out any type of work in my car unless and until you receive any instructions from M/s. Hyundai motor India Ltd., New Delhi.
Kirit V. Panchal
A-22, Jaldarshan Flats,
Opp. Natraj |Theatre,
Ashram Road,
Ahmedbaad -380009.
Date:[protected]
To
The General Manager
M/s. Hyundai Motor India Ltd.,
A-30, Mohan Cooperative Industrial Area,
Phase-1, New Delhi-110044.
Dear Sirs,
Sub: Complain – Model : L2 SANTRO -Car Regn. No. GJ-1-HE-152, Engine No. G4HCXM053145
Ref: Repair Order No. R[protected] dated 30/06/2009 of M/s. Sharma Cars Pvt.Ltd.
I would like to draw your kind attention that I have handed over my Car No. GJ-1-HE-152 to M/s. Sharma Cars pvt. Ltd., Near Mount Carmel Junction, Ashram Road, Ahmedabad. 380009 for servicing vide their Repair Order No. R [protected] dated 30/06/2009. I had complained about Brake oil leakage of my Car. After thorough checking done by Technical Staff they have informed me to change “Cylinder Assy. Brake Master”.
I am surprised to note that I have already changed the same part during the previous services done by M/s. Yogi Auto Care Pvt. Ltd., Ahmedabad and they have charged Rs.1955.95 vide their invoice No. RT/2278 dated[protected]. i.e. only six months time has been passed and again the same part is asked to be changed by M/s. Sharma Cars Pvt. Ltd. Ahmedabad.
I regret to note that the original spare part changed by your one authorized Service Station –M/s.Yogi Autocare Pvt.Ltd., Ahmedabad, is again asked to be changed by your another authorized service station M/s. Sharma Cars pvt. Lt.d, Ahmedabad., within a short period of six months time, which is not believable and acceptable to me. Since a reputed and reliable company like yours, I never expect this type of change of spares required to be changed within a short time, which is not a good practice to justify the confidence of your customers.
Under the circumstances I would like to request you to please take up the matter immediately with your authorized service center M/s. Sharma Cars Pvt. Ltd., Ahmedabad, as my Car is already lying with them unrepaired and I am suffering a lot in absence of my Car.
Hope you will cooperate with me in the matter and take suitable action in this regard without any further delay.
Thanking you,
Yours faithfully,
(Kirit Panchal)
Copy to : M/s. Sharma Cars Pvt. Ltd., Ahmedabad. :
This refers to the personal discussion I had with you regarding the above subject matter and I request you to please do not carry out any type of work in my car unless and until you receive any instructions from M/s. Hyundai motor India Ltd., New Delhi.
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