I had purchsed Santro car bearing registration no BR 1AH-5022 on11th Dec 2007 from authorized dealer Krrish Hyundai KankarBagh Patna.i faced problem of sudden loss in acceleration /pick up and cold start problem before carrying the third service (In March2009).
I then reported this to Ashiana automobiles patna(Near Benibabu Garden) on March 10th.They told me that Fuel injector is blocked by the carbon and for clening the fyel injector they need to open the head and will be a chargable service eventhough my third service war due and also the car was under waranty .They told that this will not come under waranty and for fixing the problem it will cost approx 11000Rs.
First and second both Service was carried out by Ashiana Hyundai and they are doing nothing simply washing the car and giving it back to the customer.They donot take any test drive to find out the problem in Car.Its the worst service centre i ever seen.
On that time also i used to get a Knocking sound from which was the sound of broken Rocker but it was not diagnosed by ashiana Hyundai and he has not accepted the vehicle for under waranty repair.
I then recently got a call hyundai custome care regarding the customer satisfaction feedback.After telling my problem they forwarded the case to Krrish hyundai Patna.
Krrsih Service centre executive called me and at that time my vehicle was failed to start .After removing the leg from acceleration paddle car was getting stopped.Krrish sent their driver for the vehicle Pickup the vehicle engine got ceased one km away from service centre.
The vehicle was to towed to service centre on20/06/2009.They gave the date of delivery for under waranty repair on 23/06/2009.
On 23rd they opened the head of the engine and found that two no of Rocker were broken and one valve incured bend.
Today i visited the service centre they are asking for another three days for replacement of the parts.
how a word CLASS COMPANY like hundai has given the license to run a service centre who is not addressing the customer complains and not accepting the problem for under waranty repair
My vehicle is 18 months old and due to its light usages it has covered 1200 Km till date.I am very much scared with the type of parts used in Hyundail which is getting damaged in such a less interval of time.
I have loosed the faith from hyundai engine and also i m not sure that whether after repair my problem will not reappear.
I need replacement from hyundai for entire engine, above fault indicates that defective engine was delivered to me in new car.
Please take this issue with hyundai, I have seen many similar complaing regarding the rocker of the Santro car.I hope its a manufacturing defect and company should take severe action for the same.
Please refer the following URLs
www.consumercomplaints.in/.../hundai-santro-xing-c151982.html
An earler response to this is awaited.
Ashutosh Kumar
Was this information helpful?
[protected] / [protected]/ rajkamal.[protected]@gmail.com