[Resolved]  Hyundai Santro — Non receipt of payment receipt and Insurance Policy

Dear Sir,

I had booked a Hyundai Santro GLS in the month of Oct’2008 with A1 Hyundai, Andheri (East), Mumbai.
I approached the said dealer in the month of August’08 for booking / purchase of vehicle as i had planned to take the delivery on my birthday in the month of Sept. The sales person assured me that the vehicle will be delivered on time. However, due to lack of customer service at the dealers end, was not able to take the delivery. During the period, almost 3 to 4 different sales managers were in touch with me at different point of time, each one with new reasons for delay in delivery of vehicle. On calling the sales persons, i did not get a proper response from them. Another peculiar thing is no responsible guy talks to the customer here. They put forth all naive salesmen who have no idea of what they are doing and have no knowledge of the product they are selling. They also have no idea about how A1 Hyundai works. I was so annoyed and upset over this as I was not able to bring the vehicle on my birthday.
Further, during the course of completion of paper work, i had handed-over all the required documents to the sales man as requested. Also I had made the payment of Rs.20000.00 towards booking amount. Receipt for which is not yet given to me.
I took the delivery of the vehicle in the month of October’09 (Booking of vehicle done in Aug’08, but vehicle delivered in Oct’08, time gap of more than 2 mths). On the date of delivery, when i went to the dealer’s point, i found that the vehicle was standing outside the dealer’s point unwashed, with number plate not fixed. Frustrated, I took the delivery post waiting patiently for more than one hour.
Luckily the vehicle was working up-to the expectation. However, before the first service (i.e. after 2 months), i noticed the below mentioned faults:
• Problem in Gear shifting (from Ist to IInd)
• The cooling of AC was not that effective.
• Vehicle pulling from drivers back end.
Which were later rectified during the first and second service. My question is how cum the faulty vehicle get clearance to release from the co’s production team. This means that the company cheats the consumer.
One fine day i received the smart card in Nov’08. However, the insurance copy of the vehicle is still not yet received.
I have been following up with the dealer for getting the insurance policy of the vehicle for last 7-8 mths, speaking with almost 4-6 executive staff over call. No proper response is received, as the phone calls are transferred from one person to another. Am in touch with Ms. Mahhi, Ms. Sheila, and Mr. Jayesh. I had also visited the dealer point on 28th June’09, for taking the copy of insurance policy, but due to non-availability of the concerned person (Ms. Sheila), they had asked me to come later or they will courier the policy at my residence address. I had requested them to courier the policy at my residence address. However, assume till date the same is not been dispatched. Upon calling, they are not informing me that the policy is couriered to my address, but are not able to give me the dispatch no (pod no).
Post the delivery of vehicle, I had received almost around 7 to 8 calls from the A1 Hyundai customer care, Delhi for taking my feedback of the overall experience with the dealer and about the vehicle. At each time, I had informed the customer care executive of the pain I had experienced dealing with the dealer, however all in vain.
Further, two guys from an MBA institute on their project work also approached me for taking the feedback regarding the vehicle and dealer. My comments were also recorded by them. Also they had assured that they will try to resolve my problems, but till date no one reverted.

The present situation is, i am looking for getting the pending documents i.e.
• Receipt of payment of Rs.20000.00 made towards booking amount.
• Vehicle Insurance policy.
As usual I don't think the dealer A1 Hyundai will be proactive in getting this issue sorted out.
Am also recommending that if dealers fails to delivered the company’s product up-till customer and such un-productivity responses from the dealership end, such dealers should be asked to shut down.

Best Regards,

Sameer S Polekar