Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
15%
Complaints
6647
Pending
0
Resolved
1019
+91 98 7356 4645
5th & 6th Floor, Coporate One (Baani Building), Plot No.5, Commercial Centre, Jasola, New Delhi, Delhi, India - 110025
Hyundai Santro — False commitment and cheated
1. My concern is NOT that I have been offered less discount. What I mentioned is that I was given the assurance by sales executive till last day that I wouldbe given another Rs 1000.00 discount which he reverted the last moment. If you were knowing that the discount offered is already too much, Why was I given
the false assurance till last date. Its not the matter of Rs 1000.00, it is about keeping me under wrong impression which you were knowing that you are not
going to offer. This implies to be a FALSE ASSURANCE that I am pointing out.
2. In the deal, I was to be provided with a car bottle perfume. At delivery time, I was handed a scented doll. Looks to me height o[censored]nprofessionalism . Then
later when talking to the executive about it, I am being provided with the excuse that the management is not allowing the bottle perfume. What does that imply?
Why a FALSE COMMITMENT was provided to me?
3. I expected a proper communication and complying with the dates, time. I feel very sorry to say that during the entire deal, I was to follow up on the daily basis( calling n number of times, going to the showroom, etc). I really have to keep bugging for the car color, dates etc after the amount was taken from me. Despite asking n times for Director, I was not allowed to meet him. Why? Whats your criteria for allowing the customers to meet him? The sales executive has been very Rude, Uncourteous and Unprofessional to me during the entire deal.
4. If you seems to be feeling that my interpretation may be wrong, let me quote another customer ( Arun Agarwal) who also happen to deal with the same executive, I copy him in this mail so that he could identify his similar experience. I am also copying my colleague ( from CSC and TCS) who were with me at some or other time during the deal and felt the heat from the executive.
The main concern I realize here is that the deal which should have given us a positive feedback and confidence to refer our friends and other colleagues to you has actually getting ended in a mess.
Looking forward for a timely and appropriate action.