Dear Sir / Madam, how many times i have to send the mail or else i have to send As you know very welll all the facts, I m still repeating the same:
1.I have purchased Santro GL (DL#C 3692) model alongwith CNG kit from your authorised dealer SUNRISE Auto world Pvt Ltd, Delhi-92 on[protected]Just 4 days back mind you)
2.I had shifted my loyality from Maruti to Hyundai & sold my 800 maruti just because to have an experience of Hyundai car. But the after-sales Services are very poor from your dealer SUNRISE, though i had purchased & taken the delivery on[protected],
3.I had a very pleasent experience while purchasing the santro as staff entertained very well but this experience was like a nightmare for me as within 24 hours of purchasing; this car broke down in a very busy & congested area.
4. I contacted the "Sunrise Autoworld" for help but the people at service-end simply denied it & told me to open the bownut of the car & inspect it yourself as they were unable to help me out, working on the principle of "SELL AND SLEEP" . They also gave me the mobile number of MGF person. When i requested MGF on phone many times to help me out as i was not expecting this kind of behavoiur & services from the hyndai dealer. Then the MGF person reached & sorted out the problem temporarily because the CNG Kit was not working. There was starting problem in the car so just after moving few Kms car again Stopped & didnt start either on petrol or CNG, intially car has to be started on petrol after that it is transfered to CNG.but it didnot start with petrol.
5.I again called Mr Arif, a person in Sunrise to help me out as i had reached ITO in this manner. This person told me that he will not able to solve the problem; simply denied to reach the spot & given the number of another person in MGF & another one of Sunrise. I called both the person but the person of Sunrise told me that their duty hours are over though he was appointed for the services to customers at any time .
6. I also called up at the customer care number of Hyundai motors, but nobody is picking the phone . Now i realised that whenever i called the Maruti they are the better than Hynduai in services part (DOWN with 24x7 hrs service)
7. I had Purchased the Hyndai car first time, but it is very bad experience for me.
8. I donot want to keep this car and wanna give back this car to dealer or HUNDAI or whomsoever is responsible & want back the amount which i had paid for the car.
9. look into the matter as this is the related to expectation & satisfaction of the customer. as well as the reputation of the compan
10. May I know who is responsible for this negligence or should i bring it in the BLACK AND WHITE that a HUNDAI car is not working within 24 hrs?
11. 7Days is too much for me standing with a car on the Flyover delhi with my old mother and who is going to pay for the damages ? Respond me early as there is already 3 days gone for the complaint. I am a DOCTOR and my patients are kept waiting for 3 days just because of your DAM CAR.
Dr.Jaswant SIngh
(R) [protected].
(M) [protected]
40-D, MIG DDA, PKT-1, MAYUR VIHAR PHASE-3
NEW DELHI-110096
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