[Resolved]  Hyundai Santro Xing — Mishandling of the vehicle

now the matter as it is. We have a Hyundai Santro Xing for almost last 2.5 years and it is hardly used. It has not even been driven for 8000 kms. so far. As such I am very happy wit
h the vehicle's performance but the service has been WORST EVER and has seriously let me down. the problems with the vehicle started when we 1st gave it for service (even though it was in perfect condition) just because we have already taken an AMC for it with Sharma Hyundai Ahmedabad. So the vehicle was picked up and dropped at home and the service was done at naroda service station of Sharma Hyundai.

Thye driver dropped the vehicle at our home on 3rd June. The very 1st time after that when I ventured out with the vehicle (not entirely sure of the date) was after a week or so and that particular day it halted in the middle of the road due to overheating. it was 8.30 p.m when this happened and so I did not call the service station at that very instant, but the only mistake I did was not to call them the very next day to report the problem being developed after the vehicle was returned from service. The next time we went in the vehicle for a distance of around 30 kms from our residence the same thing happened again & this time since i was close to the Ashram road service station (and absolutely angry on the Sharma Hyundai employees for MISHANDLING MY VEHICLE) I decided to somehow MANAGE to reach the ashram road office. I had 2 wait for almost half an hour when I had 2 be at a meeting and also had to spend 1500 Rs. (1420 to be exact) for a problem ghat never happened in last 2 years and which I KNOW WAS MAN MADE just to earn money.

I also had to bear the inconvenience of traveling in taxis just because some JERKS created a PROBLEM in an otherwise perfect vehicle. So I got the vehicle back at home after 2 days and paid 1420 Rs. for some part which I am sure was not changed at all.

THE ASSEMBLY OF THE PART WHICH handles the coolant called some SENSOR was changed according TO THE ROBBERS (Also known as SHARMA HYUNDAI) and i paid 1420 Rs. and i was not even SHOWN WHAT DAMN THING WAS CHANGED when the rule is to HAND OVER THE CUSTOMER THE Changed spare parts.

Mistake no.1- NOT EVEN SHOWING ME WHAT WAs CHANGED when they were supposed to hand over the spare to me.
Mistake no.2- Mishandling the vehicle again and playing with the high beam of headlights. So when I got the vehicle home after paying the 1420 Rs. for some damn sensor and coolant (which was NOT CHANGED AT ALL) they made sure they DEVELOPED some snag with the headlights. So I may come back to them and they can ROB ME OF MY HARD EARNED MONEY. But this time I directly compalined about the matter to the company and also complained 2 Swapna.

Even after that those [censored]S wanted me to drive down to the service station (Atleast 25 kms 1 way making it a roundtrip of 50 kms) and waste my money time and fuel to which i declined and they sent a mechanic to home to fix the lights which this guy did in 5 mins (YES 5 damn MINUTES) which clearly proves he ALREADY KNEW WHAT THE PPL at service station had done with the lights and he had 2 just fix the problem which was created at the service station.

Now the same thing would have costed me a cool[protected] bucks because they would have told me that something is wrong in there which needs 2 be replaced and they would have fixed the thing in 5 minutes as soon as I m gone and again did not even bothered to show me what was changed and charged me for it like they did with the sensor. THAT IS SHAMEFUL & ABSOLUTELY PATHETIC THAT such modus operandi is happening at a dealer of a reputed car company.

Mistake no.3- I called up Sharma Hyundai ppl to talk to the service manager because even after knowing that I m dealing with Robbers I had no choice as I had paid the AMC money in advance for a year and the term of AMC had not yet ended so i would still send the vehicle for service and I wanted 2 make sure such malpractices are not repeatd in future "Mr. DILIP PATEL" the service manager (THIS does not even deserve to be a security guard TRUST ME ON THIS) talked 2 me for almost 10 mins (Mind YOU I CALLED HIM so it was my money & time being wasted again) and this guy was NOT AT ALL APOLOGETIC nor was he talking 2 me in a proper tone. he showed me as if he is 1 busy person and I disturbed him in a million dollar meeting. he kept interrupting me while i talked 2 him (absolute lack of basic manners) which just shows that he was least concerned in what I was saying because he did not want to even listen to me. Also he knew that they made a mistake by not handing over me THE SO CALLED REPLACED PART & instead of apologizing 2 me he accused me of being a liar saying that "What i[censored] have hidden it somewhere and now accusing us". DAMN THIS and ON TOP OF THAT HE EVEN HAD THE GUTS TO HANG UP ON ME.

Now these kind of are made manager of service. I must say PURE HIRE SUCH PPL and Manage Sharma Hyundai. THE OWNERS MUST BE ASHAMED OF THEMSELVES IF SUCH [censored]S ARE MADE MANAGERS because customer service is a specialized job and a person who does not have EVEN BASIC MANNERS CANNOT IN ANY CIRCUMSTANCES BE a manger. THSI GUY HAS TO BE KICKED OUT if you guys mean anything or any apology to me. I WANT MY MONEY TO BE REFUNDED AND THIS GUY TO BE KICKED OUT if you guys want that I do not report the matter to even the international head of Hyundai and to news channels and also to file a case in a sonsumer court.

I hope you guys Understand the value of customer service and report me back on this matter and TAKE STRIT actions against the guilty and keep me informed both BY MAIL AND THRU CALL on [protected].

Keep me updated on what is happening and refund THE MONEY THESE GUYS ROBBED OF ME ASAP.