Hyundai Verna — misbehaviour of assistant manager

Hyundai — Misbehaviour & Pathetic Customer Services from HYUNDAI

Sir,



This is with the reference to my application for Car loan at your Authorized dealer of Hyundai (Himigiri – Wazirabad, New Delhi).



Well, I had furnished my all documents on last Friday i.e. 10th Jul’09.



Afterwards, I had received a total of 7 televerification calls & 1 call for visiting at my residence.



On Monday, I came to know that my CV/AV got negative due to an unknown reason as confirmed by HDFC bank official co-coordinating for above mentioned franchisee.



Nobody, made a visit to my residence else my neighbors wud have confirmed the same nor anybody visited to my office address at all.



The icing on the cake was to have that the representative of HDFC bank (Mr. Hemant )Says that he had received my Loan application on Tuesday for processing.



Well, my question here is that if the application was received yesterday only then how come by verification got negative prior to that?????



Because of your internal delays why should a customer getting penalized.



I certainly would not like to recommend HYUNDAI to anyone if this is the current level of service and never piss of a customer before placating him.



The lady with whom I am interacting for my case is extremely very very rude.



To say the tone of Ms. Jyotsna was rude was to say the least.



A customer has entire rights to confirm the progress on his case.



She stopped responding to my calls since morning and when finally I approached their Service DGM, she finally called back & blasted on me like anything.



She replied that “Aap chahe 25 bar DGM or 50 bar Bank wale se baat kar lo I’ll not help you.”



In addition to this she said that you are irritating me.



Infact, she replied back with an apology sms to my nos when she realized that I may escalate the matter.



But it is a sheer negligence from the TOP management that there employees are behaving like this to a prospect customer and least bothered to acquire a new customer.



It is not that I am a fond of taking a Hyundai car but only some of my friends recommended me that’s why I opted.



I have not even gone thru the specification & not even seen the model but trusted on the BRAND NAME blindly.



Hope, that I should get some sort of satisfactory response from your end. Else I would be forced to publish this misbehavior story in PRESS.



Please do not sack or penalize that representative but make her realize that what she has done.







Case no:[protected]

Name:- Ashish Chakraborty



Regards

Ashish

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