We have purchased a new Huyndai Verna from Sudeep Motors - Vapi, who are authorised dealers of Huyndai . After a lot of follow up and talking with Huyndai's main office we got the delivery of car on 31/3/08 without any official documents . The booking of the car was done on 17/3/08 with a token amount and delivery was given on 31/3/08 for a car that was in stock with the company . The car is booked in company name Penta Automation Systems Pvt ltd .The car is financed thru ICICI as per the system of Sudeep Motors. On 24/3 we even paid the final down payment of Rs 2, 34, 413/- and gave alll documents required for loan and the PDC cheques.
Foe ref the customer id : C[protected], Invoice no of Sudeep motors : H[protected] dt 30/3/08 .Model : Verna GLS 1.5CRDI(SX) E3, brigth silver.
Engine no : D4FA7H701449.
Since 31st march the car stands like a big Show piece in our company grounds.
After 15-16 days we also went for the registration camp where Sudeep Motors people got our car cleared from the RTO .
But till today we do not have the number plate. Last week after involving some people in and around Vapi, we came to know that ICICI was not clearing the loan as the final figures given by Sudeep Motors was incorrect . 1% less amount was charged and there was no decision Sudeep Motors could take on this . We finally even paid that difference of Rs 18000/- on 24/4/08 . We were promided that within 2 days the papers would reach us .
Today the two days have become 4-5 days but no luck . The best part is that in so many days Sudeep Motors have never bothered to make a call to us and inform us the status . Everytime we would call and they would then give one more reason or problem .
We are here sitting after blocking almost 3 lacs of rupees for the last one month. Not getting the car registered and making calls to Sudeep Motors, Huyndai Call centres etc ...with no one actually taking up this issue or showing any concern. Today after talking to the GM of Sudeep motors, we realised, he even does not know the matter. He has to wait for his boys to come and give feedback .
We are wondering now whether we made wrong choice by booking this car or to say a 10 lac worht show piece ??????? Huyndai guys also call up to find whether the matter has been sorted .We say NO an dthey say we will get back within 10 min, which never comes. ??
WHAT KIND OF CUSTOMER SERVICE IS THIS????? THIS IS CUTOMER HARRASEMENT NOT SERVICE .
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