[Resolved]  Hyundai Verna — Brand new Hyndai Verna car giving sleepless nights.....

I have bought brand new Hyundai Verna (DL2CAD 6573) from MGF motors Delhi on 15th December, 06. Since then I am getting it serviced on regular basis. I am facing lots of problem with my car. Now it has started giving me sleepless nights as I have invested Rs. 8 lacs on a car which is having a manufacturing defect. Let me take you through the sequence of events which will give you the clear picture:-



I had got my car serviced for the first time on 27th Dec, 07 at your RBSS dealership (dealer code W4201) mileage meter reading 1666. It was a very regular kind of service I got my car back in few hours and according to dealer there was no problem with my car and everything was fine.



Now the second service was at dealer code (N3402) on 6th May, 07 mileage meter reading 10008, I was having a mileage and black smoke problem; I had informed the same to the dealer. Dealer told me that they will check the tuning of engine and fix it. During this service your dealer have topped up the engine oil by filling up 5 liters engine oil and never disclosed the actual problem with the car. Since this was a free service they did not charged anything for labour but they did charged me for 5 liters engine oil.



Third service happened at P L Motors Jaipur (dealership code W4401) on 12th Oct, 07 mileage meter reading 21881, I was having a pickup, black smoke and mileage problem with my car (as the car was giving a mileage of 11 km/litre) I had reported the same to the dealer, they did the diagnosis and informed me that my car is lifting engine oil, I asked the dealer to look into and do the needful or what so ever is required so that problem doesn’t get repeated. They had filled up 5.3 litres of engine oil again this time. The dealer gave me assurance that they have checked up the car and the needful is done and going forward I will never face this kind of problem again. Inspite of the assurance given by the dealer, I was checking my car on regular basis and I found that car is still lifting the engine oil. I took the car again to the dealership for servicing.



Now the forth service happened at PL motors (dealership code W4401) on 31st Jan, 08 mileage meter reading 31863, I had informed them that the all the problems still persists. They have again worked upon the engine and assured me that the problem of lifting engine oil and other problems have been rectified but still recommended that I should regularly check the quantity of engine oil. I kept on checking the same and realized that car is still lifting engine oil. I went back to the dealership and informed them about the same. Now they contacted your HMP office at Delhi asked them to look into the problem as the dealer (W4401) has done their best to rectify the problem. I took the car to your HMP office (dealer no N1100)on 6th Feb, 08 they kept the car for two days and returned stating that they have rectified the problem and car is absolutely fine now. This time I didn’t believed on the assurance given to me. I kept on checking the quantity of engine oil. It was still reducing on regular basis. I went to the dealer (PL Motors dealership code W4401) again on 19th March, 08 and informed about the problem. They had discussed the same with your HMP office. Now according to them (dealer W4401 + HMP office) the car’s engine required to be opened and reassembled as they will be changing the piston and rings of my car.



Now I am not feeling comfortable as the problem persisted for so long and there was no solution provided by your company. Another point in question is, the engine which got fitted at factory carries a problem then what is the guarantee of reassembled engine will run well, what is guarantee that reassembling of engine will not lead to other problems in engine and on top of it please remember I had spend 8 lacs not to run a car with manufacturing defect or to end up with this kind of situation. The problem got diagnosed at the initial stage and got lingered on due to the assurances given to me from time to time by your company. Now my warranty period is getting over in next few months as the period of warranty is 2 years only. Who will be responsible after post warranty period???



My car still is having all the problems:-

Lifting of engine oil.
Mileage problem.( current mileage is around 10 km/litre)
Pickup problem.
Black smoke problem.


I am looking for a permanent solution. Request you to look into my complaint on priority and revert on priority.
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Aug 14, 2020
Complaint marked as Resolved 
 
6 Comments

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DEAR SIR/MAM,


I HAD PURCHASED A HYUNDAI VERNA SX CRDI ON 24/04/09.
FROM THE FIRST DAY I HAD BEEN RECEIVING A NOISE FROM THE CENTER REAR VIEW MIRROR OF IT.
THE CAR HAD BEEN GONE MANY TIMES TO THE SERVICE STATION BUT THEY COULD NOT SOLVE THE PROBLEM AS THEY DONT HAVE THE STOCK OF REAR VIEW MIRROR.
THEY SAY THAT THE MIRROR HAS BEEN REPLACED WITH THE DEMO CAR'S MIRROR BUT THE PROBLEM IS NOT SOLVED. THE NOISE IS VERY HUGE AND IT IS HEARED EVEN ON HIGHWAYS OTHER THAN IN CITY.I HAD TOLERATED THEM FOR NEAR ABOUT TWO MONTHS BUT NOW I CANNOT HEAR THAT IRRITATING NOISE IN MY CAR.
I AM SATISFIED WITH THE PERFORMANCE OF MY CAR BUT DUE TO THIS HUGE NOISE I COULD NOT DRIVE IT.


SO. SIR/MAM I REQUEST YOU TO PLEASE SOLVE MY PROBLEM IN THE NEW VERNA SX CRDI. ONE OF THE MACHENIC AT DEALERS END TOLD ME THAT THE PROBLEM IS IN REAR VIEW MIRROR AS WELL AS IN THE BACK PORTION OF MIRROR WHICH IS BEEN FIXED IN THE MAIN FRONT GLASS AND BOTH WILL BE CHANGED TO CURE THE PROBLEM.






THE DETAILS OF THE VEHICLE ARE--


CUSTOMER NAME -- Mr.NAWAB ALI
MOBILE NO. [protected]
CHASIS NO. MALCN4IVR9M068068+C
DEALER NAME-- BHARAT HYUNDAI
CITY BIKANER
STATE RAJASTHAN




PLEASE DO THE NEEDFUL AND FORWARD MY PROBLEM TO CUSTOMER CARE OF HYUNDAI AS I HAD MAILED THEM EARLIER BUT COULD NOT RECIEVE ANY RESPONSE.




REGARDS,
SADIK PANWAR
MOB- [protected]
I HAD PURCHASED VERNA(ABS) CAR ON 06/08/2008 IN KUN UNITED HYUNDAI SURVEY NO.285, ADJ LAXMI GARDENS VEGETABLE MARKET, ECIL 'X' RAOD, R.R.DIST PH:27124602/03
THERE IS A MANUFACTURE DEFECT IN THE KEY THRE IS A CRACK NEAR THE SCREW SO WE WANT TO REPLACE IT URGENTLY AND IT SHOULD BE REPLACED WITH WARANTY WE HAD ALREADY GAVE THE COMPLAINT IN THE SHOW ROOM BUT THERE IS NO PROPER RESPONSE
FROM THE SALES EXECUTIVE SO KINDLY GIVE THE RESPONSE
we had made a wrong decision of buying the verna car we are not getting proper response
Verna car service is very poor in Advaith Hyundai service center (Mission Road) at Bangalore.
They steal petrol from cars n they damage cars instead of Servicing.
There is no proper communication within organisation, they dont bother to inform customer regarding the status of service.
I have informed all my friends/colleagues not to go the Advaith Car service center bcoz of the worst service
hyundai verna car is nightmare car, more ove hyundy company keep close eys not bother about customers complaint, One day company will close very soon, if not satisfied the customer,
Hyundy comapmny wake up wake up, and listen the customer complaints
iam also facing tyres worn out problem with verna car despite reminding you people keep quite
lakhbir singh
cell no [protected]
Verna fludic car looks very elegant at first look. But latter within a short time many manufacturing defects gets surfaced.

1) Average of the car is only 7 to 8 Km per liter.
2) Fog lam mounting brackets on the front bumper crack on it's own without any external impact. Owner may have to replace the front bumper every two year due to this problem.
3) Bonnet hinges are so week that it gets jam within year or two, resulting damage of bonnet during opening.
4) Clutch paddle movement get very hard within short use.
5) Tyre wearing is fast.

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