[Resolved]  ICICI ATM — URGENT-ICICI ATM Amount LOST - Machine Switch Off

Respected Sir/Madam,
This is Madhavi Latha Neeli, who is the customer of ICICI bank, Secunderabad Branch,S.D Road, Andhra Pradesh.

Bearing the Account number is[protected].

From Morethan 1 Month I got tortuted with giving Emails and calling to ICICI customer care centres, still they are not giving proper answers for my loss of money. same answers everytime they are giving , not understanding my problem, even I sent mail with snapshots.

2 times I requested for video clipingd of ATM,No response from ICICI team.

Here I am attaching snapshots along with clear explanation for clear Information.

Plz kindly look in to snapshot of statement…..then read my concerns

My Concerns:
[protected]-
--> From attached screen, please check 7th row i.e. 7th transaction available i.e. 04/07/2009 balance is 4,670 Rupees….

--> for 8th row / 8th transaction --> On 5th July from Mothi nagar, ATM I tried to withdrawal 3000 Rupees, In ATM after entering my pin number and amount. The system turned off, I asked to security person for the reason, he told nothing will happen please use another machine….this is the reason in statement showing in withdrawal amount is 3000, but transaction got failure as system got turn off….. for 8th transaction the System displaying date & time is[protected] / 21:16:27 seconds

--> From 9 th row / 9th transaction --> because of the 8th transaction failure as system got turn off, may be your system again revert backed that 3000 amount to my account. That’s what the system is showing ATM reversal withdrawal amount [statement description itself showing that ATM reversal withdrawal amount]. This is the amount ICICI people are getting confusing and deducting amount from my account.
….. for 9th transaction System displaying date & time is[protected] / 21:16:27 seconds [Both 8th & 9th transaction time is same plz check]

-->10 Th transaction is that, in another machine I went and withdrawal the amount of 4,000Rupees.means now in my account balance is 670 rupees. ….. for 10th transaction System displaying date & time is[protected] / 21:18:53 seconds

--> 11th Transaction is the Fake transaction i.e. up to 10th transaction time is 21:18:53 , but 11th transaction is showing that 21:17:49 , means 1 minute before….again it is showing as withdrawal of 3000 Rupees, How it can happened..

1) Here first doubt is that , if transaction is true , it shoud be commit as before 10th transaction.
2) After 10th transaction my balance is 670, but how the system accepted for 3000.

--> 12 th transaction, I dontknow what is that at all 31 rupees of withdrawal….

So once again I am clearly requesting that first 3000 amount not happened from machine, so itself revrsal happened that amount ICICI people are mistaken that its happened wrongly

--> 13th Transaction is that ICICI people deducted rupees from my salary amount.


The pain is that , just the ICICI team is blindly hanging to one answer , my query not at all understanding, nearly 10 mails I sent with different clear explanations.

Really I lost my patience and I am feeling that I tortured like any with same answers by ICICI Team.

wihtout my permission they closed my complient [My Complient Number : SR[protected]]

Please kindly requesting for justification.

I will be highly Thankful for your ultimate concern regarding the same, hoping to receive your continuous patronage like this.

Many Thanks for your Valuable time.

Thanks & Regards,
Madhavi Latha.