[Resolved]  ICICI ATM — Cash not dispensed but deducted from my account.

Address:

North Delhi, Delhi

Sir/Madam,

I am using an SBI ATM card but on the evening of 5th April 2010, almost all the ATM machines were either out of cash, out of order or heavy rush. I tried in all the ATM present i my area and finally found an ICICI ATM in Kingsway Camp. There was few people waiting, so I use the ATM and withdraw Rs.500. It seems the SBI server was down and the transaction was declined by the machine, saying "unable to process your request".

I went back home and check my balance online on SBI website and surprised to see that Rs.500 is already deducted from my account. Since the same problem already happened with me before with UTI bank, I just wait for 24 hours for it to reverse, but it is already 3 days gone and nothing happen. I submit a complaint to my SBI branch online and the issue is still pending, they say I also have to write an application to the ICICI bank who maintain that ATM.

I went to ICICI bank in Model Town and asked the lady (Miss Vijaya Kumari) to help me. Initially she seems to be helpful but the moment she knows I am an SBI customer, she immediately throws the ATM receipt to me and tell me go and complaint to the SBI.

As for me, I already regard this incident as my misfortune and a loss of Rs.500 for nothing, but I wonder with the heavy number of people around the country using ATMs especially SBI ATM, say, even if 1000 users throughout India loses just Rs.100 per day, how many crores bank such as ICICI would have gained through this unfair means.

Regards.