[Resolved]  ICICI Bank — reversal of charges

Address:

Amritsar, Punjab

July 26 , 2010,.
Amritsar.

The Chief Manager,
ICICI Bank,
Customer Care Department,
Email: customer.[protected]@icicibank.com



Sir,
Re :ICICI Credit Card No. [protected]
AND British Airways /ICICI Ban Credit Card no.[protected]
SUB: Charge of Rs.3900.50 as Credit Card Fee against promise of No Charge.

I was holding FREE for life Credit Card of ICICI Bank for the last FIVE / SIX years with no Annual Fee. On 23.01.2009 I was offered to Upgrade my current ICICI Credit Card to ICICI Bank Platinum Card for FREE considering me as the PRIVILEGED Customer, which I agreed . Before I could get the said Platinum Credit Card, I was offered British Airways / ICICI Bank Credit Card also for free, but initially Rs.3500/- shall be charged and the same shall be reimbursed after I make the first purchase from the NEW Card . Even after the said first purchase I was not reimbursed the said amount in the Bill dated 06.04.2009.
I represented on 17.04.2009 via Email to Customer.[protected]@icicibank.com. requesting for reversal of Card fee of Rs. 3500/-. I visited the local ICICI Bank on a call from them. I was connected to Call Center Customer Care . Mr Suntesh there promised - the reversal shall show in the next bill , but in the meantime please pay the bill in full as partial payment is not allowed.. I paid the bill in full.
The next bill dated 06.05.2009 again did not show the reversal. Again I represented via Email dated May 13, 2009 showing my reluctance to make the payment and clearly informed that you shall be solely responsible for the delay in payment because of non-correction in the bill.. Once again I was called to the bank and connected to the CALL CENTER . Now he said you can make the rest of the payment excluding the annual charge.
Since then I am being billed for LATE Payment of Rs.3900.50 and the service charge also. I am getting a number of calls from MUMBAI, DELHI or any other center for making the payment. I am being harassed for no reason, whereas they should reply to my request and act according to their promise made to me.

FOLLOWUP By ME.
1. On my call to the customercare Center in July,2009 I was promised for reversal of the charges vide SR No.[protected]. This you can verify from the record with you.
2..I approached local manager, ICICI Bank here in Amritsar on March 9,2010 for help in resolving the matter. He tried a lot by writing to the higher authorities and making calls. But before finalizing he was transferred.
3. I again met the next manager in July 2010. He also promised to look into the matter and guided me to talk to the customercare center.
4.I did call the customercare center on 13.07.2010 to the executive there Mr.Lingam Somaya. After listening to my side of the matter he advised to wait for 2 days when he shall call me after looking into the matter deeply. But no message came to me.
5.After the wait I again called the customercare center on 19.07.2010 when Miss Anju Bharti responded. and showed her helplessness. I wanted to talk to Mr. Lingam Somaya again for which she said wait for 24 hours when he shall call me. Again no call came back to me.
6.Further I called the customercare center again on 22/07/2010 when Mr. Abhilash came on the phone. He also could not sort out the matter. He advised to write again IN DETAIL to the customercare Center so that the case could be decided finally.
Now I want the full details of the CALL RECORDING when British Airways Card was offered to me and where I have refused to accept the card if the card fee is leviable. Whereas you allege that I have accepted the charges. Also the recording of the SR[protected]

You can depute any senior executive or any other officer here in Amritsar before whom the CALL RECORDING can be played and the matter be sorted our finally.
I shall be thankful for your help in the matter.

Yours faithfully,


Nripander Parkash Khanna.
39, The Mall, Opp. Narula International,
Amritsar- 143001
(M) [protected], [protected]