[Resolved]  ICICI Bank - Baner Branch — Fraud with my account using Net Banking

Address:

Pune, Maharashtra

Hi,
This is Mahesh Suresh Marathe.
Fraud is happened with my salary saving account on 21st May 2010.
Below given are my Details.
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Name - Mahesh Suresh Marathe.
Address - 304, Dhanlaxmi Complex, 208 Nana Peth, Pune. 411002
Mob. No - [protected]
Bank Details
Bank - ICICI Bank, Baner branch.
Account Number [protected].
Address - Shop No 2, Atria, Sai Prestige, Baner road, Pune. 411045
Account Type - Salary Saving Account.
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Fraud Person Details – As per bank record
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Account holder name – Anurag Shrivastava.
Account Number –[protected].
Bank Address - ICICI Bank, G3/4, Plot No 86, Dharam Jeeyan CHS, Sector 6, Koperkharane, Navi Mumbai
Mob No – [protected]
Fake Call Number – [protected] <- Using this number he called me on my cell and gave me wrong information about him
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Someone hacked my userid and password and transferred my Rs. 19500 into another account.
One person gave a call on my cell number and told me that he is an employee of ICICI bank, and they are updating their database as a routine process. He told me that in few minutes you will get one message we need to test your details are they correct or not. He told me that he will call me in few minutes again. He called me again and asked about the urn number that I received by SMS.That person logged in with my userid and password and transferred all my money into another account.

The ICICI bank have there separate unit which are monitoring such transaction. That ICICI unit is called RCU unit (Risk Containment Unit) which is present in Mumbai.
Once that person transfer my money Rs 19500 RCU people immediately called me on my cell number and asked about this transaction. They are already monitoring that account in which my money is transferred, because using this account before also fraud has happened.
I said I have not done this transaction. They have immediately sealed that account in which my money is transfered.All my money is present in that account.

I asked to customer care shall I give a police complaint against this. At that time they told me we have separate investigation team which will investigate this. So you do not need to give police complaint.
They are worried about their reputation. But for safer side I made police complaint in police station address - Cyber Crime Cell, Police commissioner office, near pune station. They transfer my complaint to Somwar Peth Police station Pune which is near to my home. They have taken my statement and told me that they will transfer this complaint to Chatushrungi police station pune because my bank (branch – Baner) comes under this police station. I have not received any reply from Chatushrungi police station yet.

After few days ICICI person came to my home and verified my details like Identity proof, residential address proof etc. I have submitted all my proofs required for investigation.
Then he told me that Customer Care people will call you and they will update you the feedback. I wait for a long time for their reply. They have not replied me. After few more days investigation team called on my number and asked about details and at last told me that customer care people will get back to you.
I tried lots of time to contact ICICI Bank customer care but they gave me the silly answer like our server is down, second time I called and asked about status they told me investigation is going on and we will get back to you.
I wait again for few days but as usual no reply. So finally I wrote an e- mail to customer care on 28th Aug 2010 and asked about status of investigation. They called me on my cell on 31st Aug 2010 and told me that we cannot do anything for you. I told them I have not done this transaction and all my money is present in that account. Why you are not reverting back (transfer) my money to my account. Same reply we cannot do anything. They said that in such a case bank is not liable to compensate. Police assistance is required for further investigation. If you want to contact to police you can. Initially they were saying no need to go to police. Now they are saying we cannot do anything for you.

I am really frustrated with this response. I am waiting since last 3 months. I have already spent lot of time and money on this. All my money is present in that account, and then also they are not giving my money back.
Could anybody please help me out to get my money back?
Thanks in advance.
Mahesh Marathe
[protected]