[Resolved] ICICI Bank — Amount debited twice

sahanabose

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

Hello,

Am writing to you to bring it to your notice that my ICICI account was debited twice at a vendor store (Sunaina Opticals , Malleshwaram) for an amount of 5400 instead of 2700. Swiped by debit card for an amount of 2700, however my account shows 2 transactions of 2700. Vendor confirms that they have received the amount only once.

Hence I raised a complaint with ICICI Charge Back Team 6 days ago and faxed them all the required documents. Till now, there is no response or revert from there side, neither the amount is refunded to my account. The worst response from ICICI customer care executive is "I am not aware of it".

ICICI Bank : I want you to drill down to the issue and resolve it at the earliest. Revert to my query.

Forum Users: Am sure here could be many who have faced the same issue, could you please let me know is there anything else I can do to get back my money ?

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Aug 13, 2020

Complaint marked as Resolved

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Comments

ICICI Bank Customer Care

from Mumbai, Maharashtra

Verified Support

Hi,

We regret the problem caused to you. Please send us your contact details at [protected]@icicibank.com and we shall get in touch with you soon to resolve the matter.Kindly refer "1399905" in the subject line.

Regards,
ICICI Bank Customer Service Team.

sahanabose

from Bengaluru, Karnataka

Thanks for reverting here,

Have mailed the required details to [protected]@icicibank.com

Look forward to resolve the issue.

Sahana

bharadwajsunkesula

from Bengaluru, Karnataka

Hi Team,

When paying credit card bill using debit card amount debited twice.

ICICI Bank Mumbai Team

from Patna, Bihar

Dear Sir,
Please share us your contact number so we can resolve ur issues.

Best regards,
ICICI Bank

Saikumari1

from Guntur, Andhra Pradesh

Oct 7, 2021

I have made purchase throught icici credit card on 22 SEP 2021 only once price 1890 and I have cleared my outstanding bill only 29 SEP 2021 suddenly after Oct 4 it was showing me 2 time 22 sep 2021 1890 is debited.it was showing me to pay the amount . I have made purchase only 1 time but it has been debited twice I have even contact shop keeper where I have purchase but they are telling they have received payment only once. This was really quiet surprising issue. How can amount will be debited twice for single transaction. When I have contaced customer care no one is responding properly. I don't know how to resolve this. But paying twice is not at all reasonable