[Resolved]  ICICI Bank — NFS/CASH WDL without my knowledge

ICICI Credit Card — Money withdrawn from the block ICICI credit card

Dear Sir/Madam

I have blocked my ICICI credit card by calling the customer care on 10th-Aug-07 at 8:47pm. Even after blocking the card the transaction of Rs. 19000/- was made on 10th-Aug-07 at around 11pm.

I have launched the grievance to the ICICI for the same. As per the investigation done by ICICI bank, it was found that swap was done by Mr. Hasan Junaid and Rs.15000 was recovered from the same. As investigation got completed, the case was closed against me and as per the statement I need to pay the rest of the Rs 4000.

I again launched the grievance to ICICI for this, but they told that I need to pay the money. The customer care was not at able to help me and they said that only Charge back department can help me. I drop the fax, tried calling them but all in vain. Now after nearly 1.9 years they have blocked Rs. 8, 917.88 (4000 + taxes) from ICICI Saving account saying that:
1) This is my credit card outstanding (Rs 4000 + taxes + late fee fine)
2) They have the right by law to block my money for the Credit card recovery
Please help for this and let me know:
1) Whether ICICI can block my saving account money?
2) The money has been withdrawn from the blocked card, so to whom I should launch the grievance or what I should do?

Thanks in advance,
Sandeep Kumar

Dear Mr. Kumar,

Kindly write to us at [protected]@icicibank.com with ‘Customer Service issue – credit card’ as the subject line. Request you to provide the relevant details of your credit card along with your full name and contact details.

We will be happy to help you.

Regards,

Nazia Sayeed
Office of the Nodal Officer
ICICI Bank

ICICI Credit Card — cash withdrawn from bank without knowledge

awaiting your response

regards






sunil kumar.g.s


--- On Fri, 12/6/09, Sunil kumar.g.s <[protected]@yahoo.com> wrote:


From: Sunil kumar.g.s <[protected]@yahoo.com>
Subject: Fw: RE:'ICICICARE=[protected]' SUSPECTED SPAM:money autodebited from my account with out my knowledge
To: "ICICI BANK" <customer.[protected]@icicibank.com>
Date: Friday, 12 June, 2009, 4:36 PM



--- On Fri, 12/6/09, Sunil kumar.g.s <[protected]@yahoo.com> wrote:


From: Sunil kumar.g.s <[protected]@yahoo.com>
Subject: Fw: RE:'ICICICARE=[protected]' SUSPECTED SPAM:money autodebited from my account with out my knowledge
To: customer.[protected]@icicibank.com
Date: Friday, 12 June, 2009, 8:13 AM





Dear Mr.sandeep,

My Card Number is [protected].

with regards






sunil kumar.g.s


--- On Thu, 11/6/09, ICICI Bank Customer Care <customer.[protected]@icicibank.com> wrote:


From: ICICI Bank Customer Care <customer.[protected]@icicibank.com>
Subject: RE:'ICICICARE=[protected]' SUSPECTED SPAM:money autodebited from my account with out my knowledge
To: "Sunil kumar.g.s" <[protected]@yahoo.com>
Date: Thursday, 11 June, 2009, 10:38 PM


Dear Mr. Kumar,

We are unable to trace your credit card details with give credit card number. We request you to provide your correct 16-digit credit card number.

Sincerely,
G.Sandeep
Customer Service Officer
ICICI Bank Limited



"ICICI Bank now offers 7.50% of interest p.a. on fixed deposits for 390 days, 590 days & 8.00% of interest p.a. on 990 days w.e.f. 20.05.2009. Please contact any ICICI Bank branch."

Now get your credit card statements whenever you feel like, simply visit the cards section on www.icicibank.com and click on Personal Banking>Cards>>Credit Card>>View credit card e-statement. This facility will not be available for Add-on Card holders and ICICI Bank Amex Card holders.

Stay connected for communication by updating your contact details through "Forms Center" at www.icicibank.com

CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.



-----Original Message-----
From: Sunil kumar.g.s ([protected]@yahoo.com)
Date: Thursday, June 11, 2009 08:51 PM
To: ICICI BANK (customer.[protected]@icicibank.com)
Subject: SUSPECTED SPAM:money autodebited from my account with out my knowledge



Dear sir,
I have been trying to contact the credit card department & customer care by mail and phonr but in vain.
I have discontinued my credit card [protected] which is clearly explanied by the mail which i have send to customer care in june 2008.
Subsequently very recently a person from icici called me up and told me that there is a huge pending for which i have told him about the mail i have send to customer care & he thereby agreed for a settlement and told me to pay 10000 rs, which i agreed.
In may rs 4720 was auto debited from account & in june 15000rs have been debited from my account which i deposited towards my home loan, the home loan amount has bounced and this has resulted in enormous amount and stress and pain.
This has resulted in me loosing my confidence in the banking system of icici.This has resulted in me planning to discontinue my icici account .
i request you to do the needfull to reimburse the excess cash withdrawn from my account.
with regards
sunil kumar.g.s
[protected]
Dear sir,
This is sunil kumar.g.s, My icici Home loan a/c Number is LBCHE[protected].
on 9th of june i received a SMS stating that my loan Emi has got Bounced & the reason given in the SMS was insufficent funds.
On 4th June 2009 i have deposited rs 15000(fifteen thousand) to my icici a/c Number[protected].
In that case, I dont understand how the EMi could bounce,
there could be only one chance that is some one has infilterd into my account, which means that my icici account number is not safe for me to deposit money, if any one can acess to my account any time what is the point in having an debit card, password etc...
Further i would like to know how this bounce has taken place, for future i would also like to have an alternate option to deposit my home loan amount, i have lost confidence in your system because of which i would request you to suggest me some other way to pay my home loan rather than deposing my money in the above mentioned account number which is not safe.
This is a very serious issue and i request you to address the same immediatly, otherwise i would have to look out for other options to adress this issue.
I have been trying to contact the customer care & there was no response.
Regards
Sunil Kumar.g.s
Mobile Number :[protected]
#3/19, periyar 1st cross street,
srinivasanagar,
padi, chennai-600050.


sunil kumar.g.s


--- On Sat, 26/7/08, ICICI Bank Customer Care <customer.[protected]@icicibank.com> wrote:


From: ICICI Bank Customer Care <customer.[protected]@icicibank.com>
Subject: RE:'ICICICARE=[protected]' Fw: reg: wrong statement
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Date: Saturday, 26 July, 2008, 8:09 PM


For quicker resolution of your query/request, please write to us through "E-mail Us" facility. This facility is available on the first page of our web site www.icicibank.com, under "Reach Us ".
Dear Mr. Kumar,
Further to our telephonic conversation, we have initiated a request for cancellation of your credit card with the Service Reference number SR74256498 and will be processed in 7 days.
Never give away your card details or account details in response to mails that offer free gifts or lottery winnings.

Sincerely,
Biswajit Sahoo
Customer Service Officer
ICICI Bank Limited
Credit Cards Fees structure is changed w.e.f. 1st June, 08. For details visit www.icicibank.com>Personal Banking >Cards> Credit Cards > Most Important Terms and Conditions.
Now get your credit card statements whenever you feel like, simply visit the cards section on www.icicibank.com and click on Personal Banking >Cards> View credit card e-statement. This facility will not be available for Add-on Card holders and ICICI Bank Amex Card holders.
If your contact details have changed, important letters, e-mails and other communication may never reach you. The easiest way to remain connected is by updating your contact details in our records. To do this, please download the Address Change form from our website http://www.icicibank.com/pfsuser/webnews/products11.htm, fill it and drop it at any ICICI Bank/ATM drop box.


CONFIDENTIALITY INFORMATION AND DISCLAIMER:

This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank
-----Original Message-----
From: Sunil ([protected]@yahoo.com)
Date: Friday, July 25, 2008 08:43 AM
To: ICICI BANK (customer.[protected]@icicibank.com)
Subject: Fw: reg: wrong statement
Dear sir,
I am going to surrender/cancell all my icici credit cards . pLs let me know the procedure to surrender the same.i want to surrender my creidt card & not intrested in using it any more.
I am fed up with the sort of non-reponsiveness from you, when ever a customer service representative is called for any query, they are unable to clarify.
I have also not received a revised statement, again while going through the credit card statement ([protected]) i am also charged with an additional 100rs fee leived for cash payment, were as i have made my last payment by cheque.
In case these issues are not clarified i will have to look out for an alternate way of sorting this out.
My Mobile number is [protected]
regards
sunil


sunil


--- On Thu, 24/7/08, Sunil <[protected]@yahoo.com> wrote:

From: Sunil <[protected]@yahoo.com>
Subject: Fw: reg: wrong statement
To: "ICICI BANK" <customer.[protected]@icicibank.com>
Date: Thursday, 24 July, 2008, 9:03 AM


sunil
--- On Tue, 22/7/08, Sunil <[protected]@yahoo.com> wrote:

From: Sunil <[protected]@yahoo.com>
Subject: reg: wrong statement
To: "ICICI BANK" <customer.[protected]@icicibank.com>
Date: Tuesday, 22 July, 2008, 8:55 PM




Dear mr.Rajiv,

Thanx for the reply, regarding the symantec nortan renewal i have already written to you immediatly when nortan has misused my card and i have even tried to contact the merchant, he did not respond to me. the card number which you have mentioned is not used by me and i belive it stands deactivated since all the balance has been shifted to my new platinum card.


So i request you to look into the matter and revert the same, i would defenitly not like to pay for something which i have not used or purchased,


Regarding my mobile number i have already updated my mobile number 3 times with different branches of icici bank and for the last 3 years my mobile number is [protected].


Hope you will do the needfull.


with regards

sunil



Dear Mr. Kumar,


For quicker resolution of your query, please write to us through the "Email us" option at www.icicibank.com.


We have reversed the late payment charges and interest charges.
Date Description Foreign
Amount Billing
Amount
02/07/2008 CHEQUE PAYMENT RECEIVED, THANK YOU 18532.00CR
22/07/2008 Late Payment Fee Reversal 400.00CR
22/07/2008 Service tax reversal 49.44CR
22/07/2008 INTEREST CHARGES Reversal 1438.48CR
22/07/2008 Service tax reversal 177.80CR

Regarding the transaction dated june 21, 2008 of amount Rs.2676.72 made towards SYMANTEC NORTONRENEWAL, we will not be able to stop the payment.
If wish to stop the payment towards the merchant, you need to deactivate the card 4477xx9004.
Alternatively, you can contact the merchant for the cancellation of the transaction.

We tried to call you on your contact number [protected] but could not establish any contact with you.
For any further clarification we request you to provide us your current contact number preferably mobile number.
Never give away your card details or account details in response to mails that offer free gifts or lottery winnings.

Sincerely,


Rajeev Ranjan Jha
Customer Service Manager
ICICI Bank Limited

Credit Cards Fees structure is changed w.e.f. 1st June, 08. For details visit www.icicibank.com>Personal Banking >Cards> Credit Cards > Most Important Terms and Conditions.
Now get your credit card statements whenever you feel like, simply visit the cards section on www.icicibank.com and click on Personal Banking >Cards> View credit card e-statement. This facility will not be available for Add-on Card holders and ICICI Bank Amex Card holders.
If your contact details have changed, important letters, e-mails and other communication may never reach you. The easiest way to remain connected is by updating your contact details in our records. To do this, please download the Address Change form from our website http://www.icicibank.com/pfsuser/webnews/products11.htm, fill it and drop it at any ICICI Bank/ATM drop box.


CONFIDENTIALITY INFORMATION AND DISCLAIMER:

This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.
-----Original Message-----
From: Sunil ([protected]@yahoo.com)
Date: Sunday, July 20, 2008 08:35 PM
To: ICICI BANK (customer.[protected]@icicibank.com)
Subject: Incorrect credit card statement
Dear Sir,
I have received my credit card bill(Card Number: [protected]) for 33, 364.00/= This has actually come as a rude shock since i have setteled the entire amount of my last statement well in advance& this was clarified to your people over phone.
In this Particular statement i have received i have been charged with late fee, some fee leveied for cash payment intrest charges and so many other things.
I have also been charged 2676.72 towards symantec noton renewal norton which i have informed to you well in advance that the card number of mine was mis used.
I am forced to surrender the card with immideate effect . I have also spoken to the customer service (mr.sarvan) he told me the same has happend due to system error.
I wonder how system error can occur in a reputed bank.I request you to take the necessery steps to Block my card immediatly.
With Regards
Sunil Kumar.G.S





sunil


[protected][protected][protected][protected]
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[protected][protected][protected][protected]
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sunil kumar.g.







sunil kumar.g.s

Dear Ms. Padmini,

Kindly write to us at [protected]@icicidirect.com, with the subject line as ‘Customer Service – Savings Account’. Request you to provide the relevant details of your account, along with your full name and contact details.

We will be glad to assist you.


Regards,

Nazia Sayeed
Office of the Nodal Officer
ICICI Bank

ICICI — Removed Money from MY ICICI Savings Account with out my knowledge

Hi Team,


Removed Money from my ICICI Savings Account with out my knowledge by ICICI .


Please let me know how to goahead.

Best regards,
Ananth.

Hi,

We apologize for the inconvenience caused to you.Please write back to us with your contact details at [protected]@icicibank.com and we will contact you to address your concern.Kindly refer "664715" in the subject line.

Regards,
ICICI Bank Customer Service Team.

Hi,

We are sorry for the problem caused to you. We have made a note of your credit card number and shall get in touch with you soon to solve the matter.

Regards,
ICICI Bank Customer Service Team.

Dear Mr Gupta,

We are sorry to hear about your experience with ICICI Bank. We have made a note of your credit card number and shall get in touch with you soon to resolve the matter.

Regards,
ICICI Bank Customer Service Team.

ICICI Bank — Money Withdrawal without notification

Hello Sir,

I am the a/c holder of ICICI Bank from last 3.5 years.
Rs. 827.00 was withdrawn from my account saying a transaction QABChgs,oct-dec10+ST77 - 19/01/2011.
The minimum balance was not maintained for a month and two days. But, the charges were for the total 3 months from october - december.
There should be some formal process for doing such things. I want my money to be credited in my a/c which they have deducted from my a/c.

A/c No:[protected]

19/01/2011 - QABChgs,oct-dec10+ST77 827.00

Kindly help in getting my money back.

the same thing happend with me . i have a salary account in icici bank and this is zero balance account with no other charges, still form the last 3 months whenever i withdraw money the next day 1000 rs are gone from my account and its showing as NFS CASH WITHDRAWAL, I have already lost my 5000 due to this . Please help me out with this.

hi,

my ATM ministatment showing that D NFS/CASH 10000 and D NFS/CASH 5000 on same day what does it means...please help me out from this issue.

Thankyou
narander

I AM SWATHI,
WITHOUT WITHDRAWING MONEY, 520 RS GONE AS NFS/WDL IN ICICI TWICE PLEASE HELP!!

Same thing happened to me... 200 Rs is shown as NFS Cash WDL in my mini statement.. what to do...

hi,

my ATM ministatment showing that D NFS/CASH 1000, 2000, ... and D NFS/CASH on
same day what does it means...please help me out from this issue.almost i lost 6000/-rs for my account..

Thanks
kiran

Hi,
I withdrawn rs 500 but the balance deducted is 522.47, y this happened, waiting for your reply

regards
murugan.b

From last two weeks onward every time i with draw the money the next day the withdraw of money is happening as NFS/CASH WD as the transaction name without my knowledge.It Happened to 1st time 1000/- is gone from my account.Can you Help me what is going on. you dont have system to communicate with the customer ?

The same thing happened to me .[protected] my icici savings account is autodebited and showing NFS/CASH WD.what i have to do i have lost 3000/-.

Hi,

Same was happened for me also, the money 500/- was deducted from my ICICI saving account NFS. Kindly check and reverse for the same on priority basis.

Thank you.
Shobh Nath Tiwari