[Resolved]  ICICI Bank — auto debit of account without any notice

ICICI Bank — Money debited without any notice

Hi,
This is Mr.Gopi Krishna Kishore from bangalore. I am holding salary account[protected], with ICICI Bank, Bangalore, since october 2005. In October 2008 i recieved a call from ICICI Bank customer care about my platinum credit card. She said that, as i am holding salary account in ICICI Bank, they are issuing me a Platinum credit card. I had accepted and they had issued the card. On 3rd February 2009, i paid my online credit card payment for Rs.6, 332. And on the next day i noticed that the same amount has been debited once again from my account. I called customer care of saving a/c dept and they said they don't have any idea and routed the call to credit card dept. Even after waiting for more than half hour no one has responded. I called the credit card dept directly and explained my problem. I was shocked when the executive said that while issuing the card itself 'Auto Debit' option is being activated even without my notice. When i asked for the clarification she said she doesn't have any information, i have to send email and later they will respond. I requested them to atleast revert back my excess paid amount, but they denied for that also. She said that next coming months outstanding amount will be deducted now and remaining amount would be paid. This is absoulutely cheating the customer. Due to this unnoticed transaction my other commitments got effected. I had to pay my loan and that got failed. Please do take appropriate action and help me in this regard.

ICICI Bank — Holding funds without reasons and notice

Dear Sir

I am holding an account with ICICI Bank A/c No[protected] Langford Road branch, Bangalore where my salary from my company - Four Interactive Pvt Ltd Bangalore - is been credited every month. Today i noticed when the salary is credited in my account ICICI Bank has seized Rs 45564/- from my account with out any prior notice or information to me. when i spoke to their phone banking officers, they says somebody's name, date of birth matches with me and that person has some outstanding in his credit card and since my name is matched and they went ahead blocked my money with out any notice or information.

they also says that they need a weeks time to look into this issue and not ready to give any reference or complaint number for future communication.

since 50% of my salary is hold or seized by this bank, my pre-planned payments are disturbed and is causing me major problems as a customer

i am requesting you to kindly intervene in this issue and get me the justice, i can provide all relevant documents.

thanks and regards

Vijay Kumar H T
Mob:[protected]
email: [protected]@fourint.com

Respected Sir/Madam,

I was having a credit card of ICICI Bank. i use that card and refund the amout to bank as per their given statement. But after refund them excess of my usage they agian sent me a statement for arround 40000/- appx. when i refuse them to pay on the ground that i have already paid almost doubled amount for what i use. Afterthat ICICI Bank debited the amount from my A/c no.[protected], without my consent or any prior notice given to me.
i request you to please intervene in ths matter and help me to get my money back.

Thanks & regards,
Amarjit Singh

Dear Amarjit,

We're sorry to hear about your experience.

We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Customer Service Team.

ICICI Bank Saving Bank Account — Account Seized without information

Dear Sir,

I have a Saving Bank Account No.[protected] with ICICI Bank - Bund Garden Branch, Pune since 2005 with a credit card of the same bank; i was the one who made regular payment against credit card but failed to keep regular since 4-5 months - still made the payment of Rs.4000 last month and Rs.24, 000 this month; now Bank deducted Rs.25, 880.00 without any pre intimation. When I confirmed with the bank executive he confirmed that the amount deducted against outstanding of Credit Card.

I will do the payment of whatever the outstandings in couple of months - but without intimating customers how they block the account - that means bank can do any transaction without informing customers means bank is cheating.

I am the regular customer of ICICI and have a smooth transaction, if the account is not unblocked it will more harmful for me. So you are requested please take necessary action against this cheater bank.

Thanks and Regards,
Uday Shetty
Mobile : [protected]

Hi Uday,

We regret the inconvenience caused to you. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Customer Service Team.