[Resolved] ICICI Bank — Net Banking not working

[Resolved] ICICI Bank — Net Banking not working

S Sankara from Mumbai, Maharashtra

I'm using ICICI Net banking facilities. Mar 1 st 2010 i.e today infinity server is not working from morning. When tried contacting customer care it took more than 30 minutes to reach a representative. When informed him about Net banking not working , he said it will be resolved withing 1 hr , this they been saying the whole day. When asked about why its so difficult to get in touch with the representative , he said thats how the system is designed to take care of crores of accounts( does ICICI have so much a/c holders) He means to say "just get rid off" dont dare to contact customer care , otherwise u'll again and again go thru various sub menus so that they make sure that u dont reach a person! When asked about how to escalate this issue , he joked saying try thru netbanking mail to accounts manager which is not working as of now. What a pity being ICICI customer. Sankara Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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ICICI Bank Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Sankara,

We apologise for the inconvenience caused and hope that you were able to login on infinity and complete your transactions.

You can write to us at [protected]@icicibank.com with your feedback and if you should have such issues anytime in future. We'll be glad to be of assistance.

Regards,
ICICI Customer Service Team.

saswath senthil

from Coimbatore, Tamil Nadu

Dear SIr,

My ACCOUNT NO:[protected]
User ID : 58099759

Mentioned above user id is not able to login, so i request you to activate my account.

Regards
Senthilkumar.A