[Resolved]  ICICI Bank — Cheating customers who use Online Banking

I am a NRI customer of ICICI Bank for more than 10 years.

I have been struggling with ICICI bank's inefficiencies for the last many years and would like to lodge a formal complaint.

I feel ICICI bank is just an Inward banking institution and hold on to our money whichever way it can. It is easy to send the money to the bank.

Since the past 10 days I have been trying to send money to a Non ICICI bank account using the online feature. In this process I have locked out my transaction password 2 times. I feel ICICI has developed and programmed their website in an ingenious way.

I use a high speed internet connection at my home as well as at my office from where I do most of my banking. I can access all other websites including the secured ones. All pages on the ICICI bank websites also work fine except when we have to register a NON ICICI bank account as payee or transfer funds to a non ICICI bank account. The Page freezes, Times me out, kicking me out, or gives a "Application Setup error". It will however, not let me take out money from my account.

The Fund transfer option to move funds from my account to a ICICI bank account has no problem.

I am an able bodied Chartered Accountant who is fast with the Keyboard and has a very fast internet connection. I feel pity for all the ICICI account holders who do not have a stable or slow internet connection or who are senior citizens not too fast with their actions with the mouse and keyboard. I am sure they will be banging their head with frustration for not being able to meet the ICICI banks website policy of completing all actions within a few seconds before being timed out very conveniently.

I feel this is a conspiracy by ICICI to prevent their customers from accessing their funds at their convenience.

On top of this when I try to log in or use my transaction password to complete the transaction to move the funds 20 times in a few hours due to being timed out every few minutes, I surly enter one or more password characters incorrectly. ICICI bank web site very very conveniently locks me out of my account. To seek a new password I have to send a request which takes 7 business days to complete before I can access my funds again. To top it all, ICICI bank charges me a fee with service tax to provide me with a new password. I am sick and tired of hearing that this is a security for my funds with ICICI.

I sincerely hope that you will take note of my complaint and arrange for the time out issue to resolved to increase the time limit from 15 seconds to at least 5 minutes so that the process can be completed. The information required by the web pages for account #s Name of beneficiaries, amount etc etc require a fair amount of input which cannot be provided in a few seconds when the copy paste commands have been disabled by the ICICI website.

I will appreciate if you can provide me with the Bank Ombudsman's email address or other contact information so I can also direct my complaint to them for investigation into the affairs of ICICI banks internet protocols.