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ICICI Bank — non receipt of IT final certificate

despite 4 requests, 2 sets of comjplaints right upto level 4 (sadly the senior 2 levels do not even respond), when 5 folks are always at my home, the courier says, 'no one available'.
i suppose it is a ICICI bank strategy to force customers to go to the branch, and pay up. and save on the courier
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Dear Ratuldev,

We are sorry to hear about your opinion towards our bank. Please send us your contact details at [protected]@icicibank.com and we will get back to you soon to solve the matter at the hand. Please refer to "5255563" in the subject line.

Regards,
ICICI Bank Customer Service Team.
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