[Resolved]  ICICI Bank — not able to update my international number , no response

I was more or less a satisfied customer till date, but since last 10-12 days I am facing issues with ICICI bank, after moving to Singapore, I requested the bank to update my mobile number, but even after so many follow-up my number is not updated, my service request number is SR[protected], I have submitted the hardcopy of request long bank, even after writing to customer care so many time , I am not getting any response... kindly help.

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some of the follow-up mails

Dear Sir,

I again registered the payee but did not get any SMS.

what I need to Do futher... Whom I need to contact

Kindly help

Regards
Harsh Goel


-----Reply Separator-------Dear Sir,

With regards to Service Reference number SR[protected], we confirm that your international mobile number has been prefixed with "00" i.e[protected] and re-registered for transaction and payee confirmation alerts.

We request you to try once adding a fresh payee and confirm.

Sincerely,

Srinivasan G
Account Manager
ICICI Bank Limited

"If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee"

"Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."



On Mon, 23 Aug 2010 15:01:24 +0530 wrote
>Dear Sir,
>
>
>please find below the another sorry story with ICICI, I have applied for change in my phone number as I have been shifted to Singapore, but more then a week past, no one taking care of my request.
>
>here is mail communication
>
>
____
>

Dear Sir,
>
>Any update on this.
>
>Regards
>Harsh Goel
>
>On Sat, 21 Aug 2010 21:13:10 +0530 wrote
>>Dear Sir,
>>
>>This is for your kind information and necessary action , that my request to update my contact number is taking too long, I have submitted the hardcopy as well raised it through the ICICI bank service requestweeks before, but even after getting confirmation on mail ( ICICI portal) I am not able to confirm the payee as I am not getting any SMS on my phone,
>>
>>I need to transfer some money but I can't as I cannot confirm the payee.
>>
>>Could some one help me to get this done.
>>
>>Regards
>>Harsh Goel

>>
>>
>
>
>
>Dear Sir,

Any update on this, Five days already passed since i made first request. it is very difficult to continue with this type of response from bank.

Regards
>Harsh Goel

-----Reply Separator-------Dear Sir,

We have registered the request vide Service Reference number SR[protected] for your query regarding mobile number registered for alerts.

We will respond you within 2 working days.

Sincerely,

Srinivasan G
>Account Manager
>ICICI Bank Limited

"If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee"

"Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."
>Dear Sir,


>Thanks for the confirmation, yesterday I have added one payee in my account (nick name - PINKI XXX ) , I waited for more than 10 hr but didnot recieve the SMS for confirmation,
>kindly help to check , I am not getting SMS to add Payee in my account.

Regards
>Harsh Goel


-----Reply Separator-------Dear Sir,

We confirm that your international mobile number has been updated for transaction and payee confirmation alerts.

Further, we confirm that your communication address has also been updated on August 17, 2010.

Sincerely,

Srinivasan G
>Account Manager
>ICICI Bank limited

"If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee"

"Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."

Subject: Others

Branch Id : 0037 Account Id : XXXXXXXXXX
>Dear Sir/Madam,

Ref Service request : SR[protected]

please make note of the following

1. I need to change only the mobile number as I have been shifted to Singapore

2. I have already submitted ( printed hardcopy ) in the shalimar gargen branch ghaziabad, two days ago,

kindly advice how long it will take to update.

Warm regards
>Harsh Goel