[Resolved]  ICICI Bank Cc — Refund from IRCTC not get credited

Address:

Maharashtra

Hi,

I have been cancel a ticket from IRCTC.co.in in February but the refund doesn't reflect in my account, for that i have been communicated with IRCTC and they have provided me ARN number by which they have refunded respective amount, and i have communicated with ICICI bank also and forwarded whole chain mail to them and they had gave me temporary credit, but now they have again debit the amount from my CC.

I have copying whole mail below.
Please help..



[protected] Forwarded message[protected]
From: Anil Gupta <[protected]@gmail.com>
Date: Mon, Jun 21, 2010 at 5:10 PM
Subject: Re: 'ICICICARE=[protected]' Product: Demat account / Old Customer / [protected]@gmail.com
To: ICICI Bank Customer Care <customer.[protected]@icicibank.com>, care <[protected]@irctc.co.in>


Hi,

May i know on which reason below settlement is not done? And this is again billed in my current statement(attachment[protected]_165840.jpg). I am also attaching the old screenshot of my cc statement of February.
I don't know who is the responsible for it. Please do the need full.

Thanks
Anil Gupta

On Sat, Apr 10, 2010 at 12:28 PM, ICICI Bank Customer Care <customer.[protected]@icicibank.com> wrote:

Dear Mr. Gupta,

We inform you that the dispute placed on your credit card for the transaction billed towards the merchant IRCTC LTD, NEW DELHI on February 14, 2010 is under process, you can know the final status of this dispute by July 09, 2010. However we have processed the temporary credit to your account on March 26, 2010, to ensure that no financial charges get levied for non-payment of this amount.The disputed transaction amount will be blocked in your credit card account's credit limit. Release of the blocked amount will depend on the resolution to the dispute.

26/03/2010 INTERIM CHARGEBACK CREDIT 3180.92CR

Looking forward for your co-operation to help us serve you better. I thank you for your patience and seek your cooperation in this regard.

Sincerely,

Ramesh Narayan
Customer Service Officer
ICICI Bank Limited


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-----Original Message-----
From: customer.[protected]@icicibank.com (customer.[protected]@icicibank.com)
Date: Tuesday, March 23, 2010 01:52 PM
To: customer.[protected]@icicibank.com (customer.[protected]@icicibank.com)
Subject: Product: Demat account / Old Customer / [protected]@gmail.com


Title: Mr.
First Name: Anil
Last Name: Gupta
An ICICI Bank Customer: Yes
Product: Demat account
Account No: [protected]
What would you like to say: Hi

I have cancel a ticket on IRCT, and as per IRCT and CITI bank, they have refunded the amount in my Credit card on 17 feb 2010. but still it is not credit.

Please do the need full.

Thanks

Details of mail below:

[protected] Forwarded message[protected]
From: Anil Gupta <[protected]@gmail.com>
Date: Thu, Mar 11, 2010 at 9:25 AM
Subject: Re: RE:'Citibank=[protected]' Fwd: Email From IRCTC
To: care <[protected]@irctc.co.in>


Hi

Thanks for all your effort, and providing me ARN number, now i can ask to my bank.

Thanks


On Wed, Mar 10, 2010 at 6:24 PM, care <[protected]@irctc.co.in> wrote:

Dear Customer,

The refund has been processed against the txn-id [protected] in the card# 5239 **** **** 2004 on 19/02/2010 and the refund ARN number is 75425310050700032400018.With the help of refund ARN, you can ask the refund status with card issuing authority.

Regards,
SNaqvi

----- Original Message -----
From: Sent: Wednesday, March 10, 2010 12:21 PM
Subject: RE:'Citibank=[protected]' Fwd: Email From IRCTC

Naqvi,

Refund has been processed in the card# 5239 **** **** 2004 on 19/02/2010 and the ARN number is 75425310050700032400018.

Regards
Saradha Sree


-----Original Message-----
From: Date: Tuesday, March 09, 2010 08:35 PM
To: Subject: Fwd: Email From IRCTC


Dear Team ,
Please provide us the refund ARN number, refund date along with first and
last four digits of card no against the below mentioned transaction:

Order-No [protected] Trace-no 880141 Amount Rs.2974.00/- Date 17-Feb-2010

Regards,
S naqvi
Payment Gateway and Settlements Section,
ERTD/Operations,
IRCTC Ltd.
Ph-011

"Worrying in advance is paying interest on
trouble you haven’t earned"


[protected]-------- Original Message[protected]--------
Subject: Fwd: Email From IRCTC
From: [protected]@irctc.co.in
Date: Mon, March 8, 2010 5:09 pm
To:

Dear Concern,

plz see the matter...

[protected]@gmail.com


Thanks & Regard
Paromita
[protected]@irctc.co.in
www.irctc.co.in
[protected]








----- Forwarded message from [protected]@gmail.com -----
Date: Fri, 26 Feb 2010 14:22:20 +0530
From: Anil Gupta <[protected]@gmail.com>
Subject: Fwd: Email From IRCTC
To: [protected]@irctc.co.in

Hi

Please let me know the status below.

Thanks

[protected] Forwarded message[protected]
From: Anil Gupta <[protected]@gmail.com>
Date: Wed, Feb 24, 2010 at 9:57 AM
Subject: Re: Email From IRCTC
To: [protected]@irctc.co.in


Hi

Please find the attached screen shot as per below mail.

Thanks

On Tue, Feb 23, 2010 at 5:57 PM, <[protected]@irctc.co.in> wrote:

>
>
> Dear Customer,
>
> Please note that as per the records we have refunded the amount if it is
> still not reflecting in your account then send us the screen-shot /
> scan-copy of the statement by hiding the credit card no. to pursue the
> matter.
>
>
>
> Thanks & Regards
> Naresh Singh
> [protected]@irctc.co.in
> www.irctc.co.in
>[protected]
> ----- Message from [protected]@gmail.com[protected]
> Date: Tue, 23 Feb 2010 17:13:09 +0530
> From: Anil Gupta <[protected]@gmail.com>
> Subject: Re: Email From IRCTC
> To: [protected]@irctc.co.in
>
>
>
> > Hi
> >
> > As the below mail, the status shows in my account in IRCTC(snap
> shot
> > attached) amount is refunded. But my credit card account is not yet
> > credited.
> >
> > Please do the need full.
> >
> > Thanks
> > Anil Gupta
> >
> > On Thu, Feb 18, 2010 at 10:13 PM, <[protected]@irctc.co.in> wrote:
> >
> >> ________________________________________________________________________
> >> *This is a system generated mail. Please do not reply to this email ID.
> If
>
> >> you have a query or need any clarification you may:
> >> (1) Call our 24-hour Customer Care or
> >> (2) Email Us [protected]@irctc.co.in *
> >> ________________________________________________________________________
> >> Dear Customer,
> >>
> >> Thank you for using IRCTC's online rail ticket booking services.
> >> Refund instruction for amount of Rs. 2974.00/- towards the refund due
> for
> >> the cancellation of Ticket vide PNR [protected]has been issued to
> electronic
> >> payment gateway on 18-Feb-2010 .Same shall appear in your account within
> two
> >> to three working days. You are requested to please check with concerned
> bank
> >> regarding the same.
> >>
> >> You are requested to use the Refund status Tracking service Provided by
> >> IRCTC. Select the <Refund Status> link in the left panel under <My
> >> transaction> tab on the plan m y travel page after you log in to
> >> www.irctc.co.in giving your userid and password.
> >>
> >> We regret the delay if any, in crediting back the refunds.
> >> We solicit your continued patronage to our services.
> >> Warm Regards,
> >> [protected]@irctc.co.in
> >>
> >
>
>
> ----- End message from [protected]@gmail.com -----
>


----- End forwarded message -----




<<CC_statment_current_[protected].jpg>> <<CC_Statment_Lastbill_[protected].jpg>>




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