Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score. Read more
Please write to us with your specific issues and contact details at [protected]@icicibank.com. We'll contact you and work to address them.
Regards,
ICICI Customer Service Team.