ICICI Bank Complaints & Reviews

i m a icicibank costumer & i have proceed an ATM transaction on 29.07.10 for withdrawal of Rs.9900 with the OBC ATM, Bikaner. The amount has been debited but cash not received. I have made complaint twice to icici bank customer care but they are not properly responding and always give a date of next four days. my compliant no. is[protected].

Sandeep Golechha
+91 [protected]

Dear Sir, I had applied a policy ICICI Pru Assure Wealth plus in the month of June date is[protected].My policy no is 14100660 with a name of Meghna Bhardwaj.
After go through your welcome kit i find myself i am not comfortable with that policy.
I send my representative to your local office with a application for free look on[protected].but your Manager returned him with a Payout request forms,my representative told to your manager for receiving of my request he (Manager) simply refuse foe the same.Again my representative visited your office again 0n[protected] with proper filling up pay out request forms then your manager giving a statement that your free look period is over today is a 16th day.
I lodge a complaint with IRDA with a ref.no.206/ICPLI/comp/10-11.
And for a same issue my representative had telephonically discussed with a local senior person he simply says that "apne irda ko mail kar di hai jab irda se mail hum ko aaygi tab dekhte hai,abhi kuch nahi kar sakte"
I am in big tension because I loose money kindly help me out and refund my amount
As soon as possible. since Saturday onwards I am facing lots of tension at my home and i am not sleep properly. please help me.
LOOKING YOUR POSITIVE RESPONSE..............

Dear All,

I had sent my PF claim settlement in 2007 and I have been received my first part payment from my bank and you had sent second part cheque of Rs. 3610/- to ICICI Bank Ltd., Jodhpur to my Account No.[protected] which was closed due to non deposit of salary and the said cheque was returned to PF department by bank itself. And I received a letter from PF department's side,

Further I had sent a letter to PF Office in this regard and I had given away my another ICICI Bank Saving Account No. for claim payment. After more than 2 years I have not received any further correspondence from your side. Please let me know the status of this cheque and make my payment as immediate as possible.

Warm Regards
Habeebur Rehman Goari
PF A/c. No. MH/18796/77236
Employee Code 806801

Dear Sir,
I would to inform you that I have bought a Two Wheeler loan from ICICI BANK, vide loan account No. LTCHE[protected] and I have preclosed the loan on 13.11.2006 with the sum of Rs.18,912.73 in ICICI BANK, Anna Salai Branch, Chennai, vide cheque No. 731417 dtd. 13.11.2006 and receipt no. CL09060P816701.


Till date I have not received any letter or NOC from your side. And also I have given a letter to...

on 1/8/2010 I use ATM machine of kormangla,bangalore opposit of state bank of india,ICICI Bank Ltd, 117 Koramangala Ind Layout, 7th Block,
Koramangala, Bangalore
BANGALORE , 560070

at about 12.22 pm I have used atm machine 2nd room 1st machine, as it was not printing bill I am not able to give details. Made complain in complain book provided near machine for Rs.10000/- (ten thousand)amount deducted from my account but money does not come out. At that time I do not remember account no. I have written login id kindly look into the matter and back money in my account.[protected] .
mobile no. [protected] or [protected]
mayuri sinha

i want to shg account open but he can't open my shg account .my name is hitesh dave and my cell no is [protected].
i hope i will get reply soon . thanks

July 26 , 2010,.
Amritsar.

The Chief Manager,
ICICI Bank,
Customer Care Department,
Email: customer.[protected]@icicibank.com



Sir,
Re :ICICI Credit Card No. [protected]
AND British Airways /ICICI Ban Credit Card no.[protected]
SUB: Charge of Rs.3900.50 as Credit Card Fee against promise of No Charge.

I was holding FREE for life Credit Card of ICICI Bank for the last FIVE / SIX years with no Annual Fee. On 23.01.2009 I was offered to Upgrade my current ICICI Credit Card to ICICI Bank Platinum Card for FREE considering me as the PRIVILEGED Customer, which I agreed . Before I could get the said Platinum Credit Card, I was offered British Airways / ICICI Bank Credit Card also for free, but initially Rs.3500/- shall be charged and the same shall be reimbursed after I make the first purchase from the NEW Card . Even after the said first purchase I was not reimbursed the said amount in the Bill dated 06.04.2009.
I represented on 17.04.2009 via Email to Customer.[protected]@icicibank.com. requesting for reversal of Card fee of Rs. 3500/-. I visited the local ICICI Bank on a call from them. I was connected to Call Center Customer Care . Mr Suntesh there promised - the reversal shall show in the next bill , but in the meantime please pay the bill in full as partial payment is not allowed.. I paid the bill in full.
The next bill dated 06.05.2009 again did not show the reversal. Again I represented via Email dated May 13, 2009 showing my reluctance to make the payment and clearly informed that you shall be solely responsible for the delay in payment because of non-correction in the bill.. Once again I was called to the bank and connected to the CALL CENTER . Now he said you can make the rest of the payment excluding the annual charge.
Since then I am being billed for LATE Payment of Rs.3900.50 and the service charge also. I am getting a number of calls from MUMBAI, DELHI or any other center for making the payment. I am being harassed for no reason, whereas they should reply to my request and act according to their promise made to me.

FOLLOWUP By ME.
1. On my call to the customercare Center in July,2009 I was promised for reversal of the charges vide SR No.[protected]. This you can verify from the record with you.
2..I approached local manager, ICICI Bank here in Amritsar on March 9,2010 for help in resolving the matter. He tried a lot by writing to the higher authorities and making calls. But before finalizing he was transferred.
3. I again met the next manager in July 2010. He also promised to look into the matter and guided me to talk to the customercare center.
4.I did call the customercare center on 13.07.2010 to the executive there Mr.Lingam Somaya. After listening to my side of the matter he advised to wait for 2 days when he shall call me after looking into the matter deeply. But no message came to me.
5.After the wait I again called the customercare center on 19.07.2010 when Miss Anju Bharti responded. and showed her helplessness. I wanted to talk to Mr. Lingam Somaya again for which she said wait for 24 hours when he shall call me. Again no call came back to me.
6.Further I called the customercare center again on 22/07/2010 when Mr. Abhilash came on the phone. He also could not sort out the matter. He advised to write again IN DETAIL to the customercare Center so that the case could be decided finally.
Now I want the full details of the CALL RECORDING when British Airways Card was offered to me and where I have refused to accept the card if the card fee is leviable. Whereas you allege that I have accepted the charges. Also the recording of the SR[protected]

You can depute any senior executive or any other officer here in Amritsar before whom the CALL RECORDING can be played and the matter be sorted our finally.
I shall be thankful for your help in the matter.

Yours faithfully,


Nripander Parkash Khanna.
39, The Mall, Opp. Narula International,
Amritsar- 143001
(M) [protected], [protected]

Complaint:The deviating attitude of ICICI Bank management to abruptly changing the minimum balance condition in saving bank account which is linked with demat account, where at the time of opening the account they announced and promised to open and allow to operate the account at ZERO balance. But the bank without informing me putting on charging penalties in the account for not keeping the minimum balance and showing the very invisible backside of the application on that they have obtained my signature while marketing their product on my doorstep.
Urge:To ask the bank to close down the account and revert the charges which they have charged till date without informing to me as a customer/consumer of the bank.Under the banking practices it is compulsory on the part of the bank to inform the customer every debit they have made in the account.And transfer my securities to another demat account which I compelled to open with other agency.
Suggestion:Do not allow this bank and their subsidiaries to have banking business in India or nationalize them without waiting for much of the time.
Adv. Mr Gajanan Jog

i opend a investment ac with icici direct in june10. i provided my id and add.proof and my icici sb ac refernce. when i got my login id and password ,it was adrresed to mrs...... and with wrong address. i called my representative in icici at meerut several times.after that i made a written request regarding my gender and address change. after 15 days they said you have to contact at help desk. i login into the ac but customer care page showed me the message "server under maint. try after some time since one month. i want to close all that ac and seeking the rs500/- refund they charged for the ac. how ? and where to go?

I would like to warn investors who decide to open 3-in-1 account thru ICICI Direct. The sales agent who complete formalities have no regard for law and repeatedly forge documents to get their commission even at the cost of customer. This is based on not just personal experience but access to fool proof evidence.

Since the form is complex, it normally takes 2-3 attempts to complete all formalities, sign at all places, provide all documents. In a hurry to complete the process, avoid multiple trips to customers place and to get their commission, agents resort to following very often :

* They will forge signatures of witnesses who do not exist or who may be known to them. Sales agents actually do this sitting right in front of you without bothering to realize this is illegal.

* They will fill up forms and forge your signatures if something gets left out or needs correction. They do this just to avoid another trip to your place.

* They forge documents by making corrections / changes without your knowledge.

* Without providing you all the information as required (and stated in the form), they will tick everything unless you fill up the form yourself.

* They will not provide your copies of signed agreements & forms which they are required to provide.

Watch out !

I opened 3-in-1 trading account with ICICI Direct few months back. My savings & demat account were in joint names as allowed by ICICI. My trading account was in single name since ICICI does not offer joint trading accounts. Once the accounts were set up, I tried to invest in mutual funds which was my primary motive for opening this account. To my surprise, ICICI site did not allow me to buy MF since my trading account was in single name and savings account in joint names. I was shocked - first they make me open account in this manner and then they dont let me buy MF. For past few months, I have talked to their sales team & relationship managers who are of no help. I have written to their customer email ID, the escalation contact as well as COO email - no body seems to care since I have not received even a single reply to numerous mails that I have sent. I am now in the process of closing all these accounts.

I was issued with policy no. 11974528. On receipt i found the policy having some other person's photo. I returned the same o Mr Nilendra mob no. [protected] abot 6 months back. The same has not been returned to me as yet. I asked so many persons about it but no one is helping me.
On anothe accasion, i was asked by Mr Anand Kashyap mob no. [protected], that on depositing advance premium, i will get 20% extra bonus. I gave him two cheques of Rs 20000. To my surprise i get two new policies. These two policies have since been returned in the freelook period. I am awaiting the refund. Can any senior person in ICICI LOOK INTO THIS.

KISHORE MAJUM DAR
[protected]

Hi Forum,

I am working in Infosys Technologies Ltd, Pune. I am writing this letter to inform you the misuse of my ATM card. On 27th july,2010 at 12:30 pm I had withdrawn an amount of Rs 500 from the ATM centre in Rajiv Gandhi Infoech Park, Phase -2, Village Mann,Pune-411057 at sdb -1 building. After withdrawal of the amount I collected the receipt and I forgot to collect my ATM card. At around 5:04 pm I had blocked the card. At 4:59 pm some one had misused the card by swiping the card for an amount Rs 6633 at Edison Enterprises.
Now I have few questions to ask:
Question 1: I explained the same scenario to the officials of the nearest branch. So I came to discover that there isn't a camera in the ATM centre in the above mentioned address. According to the RBI guidelines there should be a camera at the ATM centre. Dont you think the person who visited the bank after me could have been trace with the cctv camera. So where does the security of the bank lies.
Question 2: Now the vendor has to check the signature while issuing the receipt to buyer with the signature present behind the card. Since unlike other debit cards ICICI debit cards dont ask for the security pin which I feel is not more secured as compared to those. If not secured it is right of the vendor to check the signature and then only issue the receipt. If check by the vendor would have done my money would have been saved. I want a reply from the bank officials who is going to pay for my money.
For further details please contact me:
My Mobile No:[protected]
My email ID:[protected]@gmail.com

I HAVE RECEIVED THE MESSAGE REGARDING NON RECEIPT OF PAYMENT DUE ON 23.07.2010 AGAINST CARD NO [protected] WHEREAS I HAVE ALREADY MADE THE PAYMENT THROUGH CHEQUE NO 206284 DATED 19.7.2010 OF IOB DARYA GANJ AND PAYMENT CHEQUE DROPPED IN THE DROP BOX AT ATM/DROP BOX AT NETAJI SUBHASH MARG DARYA GANJ WELL BEFORE THE DUE DATE.

I AM NOT RECEIVING THE STATEMENT OF ACCOUNT FOR THE LAST ONE YEAR APPROXIMATE AND THE FACT WAS BROUGHT INTO THE NOTICE OF BANK NO OF TIMES.

SIR I AM FED UP WITH THE SERVICES BEING PROVIDED BY THE BANK. EARLIER ALSO I HAD REQUESTED THE BANK TO SETTLE THE DUES IF ANY, AGAINST ME AND CANCELL MY CREDIT CARD.

HOPE THAT AN EARLY ACTION BE TAKEN SO AS TO AVOID UNNECESSARY HARRESMENT TO ME BY THE BANKS NEGLIGENCE.

THE FUTURE CORRESPONDENCE MAY PLEASE BE DONE AT MY OFFICE ADDRESS :

R.P.JAIN
CHARTERED ACCOUNTANT
SHIV MANDIR BUILDING
41, NETAJI SUBHASH MARG
DARYA GANJ, NEW DELHI-2

MOBILE [protected]

EMAIL [protected]@rediffmail.com
[protected]@yahoo.co.in

Dear Sir,
Credit card number [protected] N.R.Rajagopal
I have not received the credit card statement for the month of July. So I contacted the customer service on phone number (Chennai[protected] on 23rd July and I was iformed that the same is under despatch.
As I have not received till 29th evening, I contacted once again the customer care number on 29th at 18.00 hrs and I was told that the same has been delivered on 19th and the security ( Mr Edwin) collected the letter. On checking with the security, catagorically denied having received the letter. Kindly send by post the cosignment note from the courier service and Mr edwin is ready to check for his signature. According to edwin, he avoids collecting letters from the courier and sign for the same. He directs he courier servie t deliver the letters to the appropriate flat.
So to verify as to whether the security at my aprtment complex has forgotten the receipt of the letter or your courier has wrongly delivered the letter, the consignment note is the only evidence. Kindly arrange to post the copy of the C/N.
Thanking you, with best wishes,
N.R.Rajagopal

Folio No - 6187120

Bond Holder was Arjun Lal Girdhar who had already expired. Krishna Girdhar is nominee and she has already submitted claim paper.


Yours Sincerly
Krishna Girdhar

money was not delivered but debited to account
account number is[protected] mrs snehlata deshmukh
type of acc salary
date of transaction 3july 2010
amount gone rs 10000

Complaint against ICICI BANK which is also listed on your site. without information this bank have debited on QAB Charges,apr-jun10+Serv Tax77 DR INR 827.00.

I have my salary account no.[protected] with ICICI bank, With out any intimation bank wala deducted the QAB charges. please take the necessary steps to revert back the amount else planned to close this account. Kindly do the needful ASAP

Thanking You,
kalyani
Mbl. +91 [protected]

I have made a funds transfer to my mothers' account from ICICI bank (mine) to HDFC bank (my mothers). But the funds were credited and reversed back on the grounds of account holders name mismatch. Corresponding reversal charges & service tax & education cess etc. etc. charges were made towards HDFC bank. Consequently minimum balance in HDFC has becomes down and the timely payment could not be paid. My child school fees to be paid from my mothers account cheque, got failed.

To the same account earlier transactions since 2 years were successful. ICICI bank issued the NEFT request in AUTO to another persons account number and amount credited in my mothers account both account number and names were mismatched, for which ICICI Bank didn't took any responsibility to provide proper services to their customers, they are escaping by saying it is reserve bank's responsibility. Failing to provide the proper service as well as imposing a huge penalties (the service provided by them is not showing any responsibility equivalent to their penalties).

It is absolutely the failure of ICICI bank to get the proper communication from either Reserve Bank of India or HDFC bank. They were simply pulling the matter since 3 months. Still I didnot get proper reply from them. Now I am in air, whether to transfer my money to my mothers' account or it will go to somebody else's account. In that case these guys lifts their hands and simply escaping on the grounds of Reserve Bank of India's name.

When we charge a huge amounts of fees to our customers, we have to provide atpar service to the customers. Let me see who will attend this problem.

TWO 8% TAXABLE RBI BONDS 2003 NUMBERING 58716 OF AMOUNT RS 1.0 LAKH AND ANOTHER NUMBRERING 58715 OF AMOUNT RS 2.0 LAKHS ISSUED FROM ICICI BANK HAVE NOT BEEN PAID TILL DATE ALTHOUGH IT HAD MATURED ON 25TH JUNE 2010.SUBMITTED ALL RELEVANT PAPERS WITH A REQUEST TO TRANSFER THE MATURED AMOUNT DIRECTLY TO MY BANK ACCOUNT NUMBER[protected] OF CANARA BANK,SECTOR-1 NOIDA.MY PRESENT ADDRESS IS AS FOLLOWS--DR V.K.SETH,;424,ABHINAV SOCIETY;B-12,VASUNDHARA ENCLAVE;DELHI-110096 WITH MOBILE NUMBER [protected]