[Resolved]  ICICI Bank — unnecessary levy charges-

n. a. — unnecessary charges

I am Rolyn R. Soliman, a citizen of the Philippines. I am a "charter member" of standard chartered credit card (mastercard), most probably becasue i was one of the earlier ones here in this country to avail of its services.

I have already CANCELLED my mastercard regular # [protected] some years ago yet i still receive a statement of account from your company as there still is some money in that account (just a few hundred pesos that was left when i paid my accountability fully, i guess). A formal letter I signed signifying this cancellation was duly sent to your office per instructions of your customer care center.

However, what is alarming is that the last billing i received (though not bothersome yet) is the fact that a P50.00 fee appeared as "account maintenance fee". I am wondering what in the world that was, as i was thinking how you can maintained an account that has been ordered CLOSED and CANCELLED. This maintenance fee will surely eventually eat up the remaining purchasing credits in that card until it becomes an accountability... when that happens, then it now becomes very alarming...

I request therefore that you reverse all the charges you have slapped on that "supposed" CANCELLED account, convert into actual value and make a check (send to my billing address), then finally totally obliterate the account from existence so you won't be sending me those things anymore...

I reiterate, i formally requested the cancellation of my credit card (mastercard regular) account, so you don't have anything to maintain... i have ceased business with you without any intention of resurrecting the account, so don't slap me with unjust charges, fees or penalties. There is no account!

I will feel obliged to raise this issue to proper authorities in my company if this unsavory things goes on.

With all due respects... i reiterete: please write the check for the remainder of the purchasing credits and totally extinguish my account. Please don't give headaches like these to your cardholders. It stains the name of Mastercard

ICICI Bank — Unnecessary messages

I am receiving unsolicited sms at least 20 a day fromAD-ICICIBNK on my cell [protected]. I have no account with this bank.It is causing me mental harassment. How do i stop it.my email is [protected]@gmail.com.

Hi,

We are sorry for the inconvenience caused to you. We have made a note of your mobile number and would get back to you soon to resolve the issue.

Regards,
ICICI Bank Customer Service Team.

Hi,

We are sorry to hear about your experience.We have made note of your saving account numberr.We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team.

ICICI Bank — unnecessary charges levied on savings account

ICICI bank has levied unneccessary cheque return charges on my account. The problem was from the beneficiary bank account where they had sent an image for cheque processing wich was not clear. The same cheque was presented later and cleared. These charges are not valid as the cheque from my side had no problems.

Hi,

We regret the problem caused to you. Please send us your contact details at [protected]@icicibank.com and we shall get in touch with you soon to resolve the matter.Kindly refer "1572295" in the subject line.

Regards,
ICICI Bank Customer Service Team.

Dear All,
I want to express my deep regret to be a loyal user of a bank who donot care for his privilege user.
I am having a salary account of ICICI Bank which I am carrying since last 3 organizations and also using the same bank Platinum Credit Card .
I want to register Complaint regarding the Fraud Online Transaction done through my VISA ICICI Credit Card No. [protected] on 17th November2012 between 11PM to 12 PM. Total 4 online transaction are attempted, whose details are as below.

Transac ID Amount Merchant Name Date&Time Remark
NA US$ 2198 NA 17 Nov 2012&11PM Declined due to lack of Balance
817543 EURO 873.4 BRAVOFLY 17Nov2012 &11.12PM Successful
318957 EURO 11.5 SKYPE COMM 17Nov 2012 &11.40PM Successful
NA EURO 313.3 NA 18Nov2012 &02.25AM Declined due to lack of Balance

Total Amount deducted from credit card in INR Rs 64212.30.
I have lodged a complaint at bank with complaint NO. SR[protected] &SR[protected].However, Bank officials refused to investigate the fraud as it has been done through 3D secure password and will only assist police if I able to register FIR.
This fraud could have been avoided if Bank people reacted or tried to verify with me when first transaction o[censored]S$2198(Rs1.2 lakhs) has been declined. Which all other banks do so in this case . ICICI bank claims to have more than 3 millions credit card users, so might be they cannot handle such huge user base.
These type of fraud are happening to lot of people which is a shame for banking sector as there systems are vulnerable to few criminals people.
I request to all credit card users who are affected from these type of frauds and fight for the justice.Please contact me for the same.
Thanking You,
Vishal Kanwar
Mob: [protected]