ICICI Bank Credit Card — Transaction Dispute

Dear Sir / Madam

This is in reference to the transaction dispute logged with you for Rs. 2000 which was charged on my ICICI Card # [protected]. The transaction was charged on 19th Oct'09 by Tata Indicom which was made illegally. As soon as the transaction was made, I received an SMS stating that my above mentioned card has been charged for Rs. 2000 by Tata Indicom, Mumbai whereas I was in Noida at the same time. As soon as I received the SMS, I called up at the Customer Service and blocked the Card. All this process was being done in only 1 hour of making a transaction. Thus, giving you ample time to reverse / stop the payment of the transaction made. As the investigatons were going on, I was given an interim credit of Rs. 2000, but of no use as I got to know that the charges have been reversed to my Card Account as your investigations failed. Two days back, I got an SMS as well as a Letter that the case has been closed and ended in bank's favour. First of all, I would like to make it clear that I was fighting against ICICI Bank. Thus, your statement mentioning "Ended in Bank's favour" is of no use.

Normally, as soon as the transaction is being made, bank takes 3 business days to credit the amount to the merchant, from where the transation is made. Whereas, I logged a complaint against this illegal transaction within 1 hour of the transaction. Thus, giving you whole 3 days to stop the amount to be credited to the merchant

Then, I would request you to please clarify the purpose of sending the SMS to the Consumer as soon as the transaction is made, if you can not reverse or make the updations provided by the Consumer against the transaction made. There is no use of sending thr alerts, if you make any changes against the transaction reported to you.

then, if you are not able to reverse the charges in 3 business days, how would you be going to grow up in business. This is totally agianst the working style of a bank. remember, you are playing with money, someone's hard earned money, which is absolutely not yours at all.

Then, as per your recent message, your investigations have failed and you have reversed the charges to my Account, which means that I need to pay for the charges I have not made a transaction for. Thus, I would request you to please arrange to provide the Investigation documents as earliest as possible as I need to log this Issue with Banking Ombudsman as well as Consumer Forums and to other NGOs involved in this area alongwith some major newspapers and magazines.

Thanks & regards
Mukesh Ahuja