[Resolved]  ICICI Bank / Credit Card — Non- Compliance of RBI guidelines for Online Transactions

Address: Mumbai City, Maharashtra

Sir,

I had written a complaint to ICICI Bank w.r.t a credit card transaction done online on 30th July'2010. The transaction happened on MakeMytrip site & wrongly authorised by ICICI bank as it went through without my 3D Secure code. When I informed them about the issue they weren't willing to listen to it. Around first week of Sept'2010 I had approached RBI Banking ombudsman with this issue and logged my complaint on the matter. ICICI bank compensated me the entire amount of 17518/- around third week of Sept'2010 . Later, I got an intimation from them saying that credit of 17518/- is reversed as the bank thinks the transaction was authorsed correctly (without a 3D secure code being input, I fail to understand how this can be a valid transaction). I am really frustrated with the bank. And also, with RBI Banking Ombudsman which also believes that an Online transaction using credit card can go through without a 3D-Secure code. Don't understand the objective of having the RBI Guidelines for online transaction at all.For your reference (Complaint # SR[protected] with ICICI Bank) & (Complaint # [protected] with RBI Banking Ombudsman)