ICICI Bank — Customer Harassment

girisfromdoon

from Hyderabad, Telangana

Address:

Dehradun, Uttarakhand

Dear Sir,

I had a credit card and the amount due against me was close to Rupees 50 thousand till last year. When I received funds on my savings account,my debit balance was automatically adjusted by ICICI Bank, and hence there was no amount outstanding.

However, they have gone ahead and put my name in the defauter's list (SIBIL).

I have applied for an education loan, from a nationalized bank (Oriental Bank of Commerce), but it was rejected by them because ICICI Bank has shown me as a defaulter though I had CLEARED my dues at least 3 months ago. My career is getting ruined. I have made a complaint, however, they are saying they will send me a No Objection Certificate (NOC). I am afraid that the NOC may not be sufficient to get my education loan approved.

I need a letter of apology from ICICI Bank as soon as possible, else I will be forced to drag the bank to consumer court. Please resolve my problem, if possible, which means I need the approval of the educational loan from Oriental Bank of Commerce. This problem should not have been there in the first place, it is purely out of sheer callousness and indifferent attitude of ICICI Bank. It is a matter of my career, and my entire life.

Else, I would like to advise you all that I am going to sue ICICI Bank for the damage and for ruining my career and life.

Please help me as soon as possible. Please treat this matter as extremely urgent.

Giri

[protected]

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Comments

B SATISH KUMAR

from Chandigarh, Chandigarh

Dear Sir

This is to inform you , i am having account with your bank for almost last five years with account No.[protected]. And i am regular customer of the bank. I would like to let you know that on 4th August-2009 my ATM debit card got stuck in ATM machine due to electricity failure. As i had to rush for a meeting outside the city, so i got my ATM card back from the bank on 18-August. Mean while from 4-18th august card was lying with bank only. And according to the bank , on 7th August a transaction of Rs.2000 was made from the my card.

As the card was lying with the bank only on that day,it is not possible fro me to make the any type of transaction. So i gave the written request to the bank to look into the matter and return my Rs.2000 . The complaint No. for the same complaint is SR[protected]. But after almost 2 months , i have still not got the money back.Everyday your executive are asking me to come today-tomorrow kind of thing and i am really feeling harass by this kind of act of the bank.Even i am not getting any satisfying reply from your customer care officers regarding the same. Kindly look into the matter and let me know by when you will solve the issue and return my money otherwise i have to take some serious decision which you may not like. Looking forward for the quick and positive response from your side.

This is not the service for which bank like yours , Known For !

Thanks & Regards

B.Satish Kumar
Mobile- [protected]
a/c No.[protected]

ICICI Bank Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Satish,

We're sorry to hear about your experience. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Customer Service Team.

ICICI Bank Customer Care

from Mumbai, Maharashtra

Verified Support

Hi Giri.

We have made a note of your complaint as well as the phone number and we will be contacting you at the earliest to bring about a solution to your grievance.

Regards,
ICICI Bank Customer Service Team.