Dear Consumer forum,
Sir on 21st may 2010, I try to withdraw Rs 5000/- from Union bank ATM at Sahara Mall Gurgaon, but transaction was failed because of errror in ATM machine. I got the error slip from the bank & no money.
No money was debited from my account as I actually I dont get aby money because of error in ATM machine.Everthing was Okay till 10th June 2010.
On 10th June I got debit notemessage from from ICICI Bank of Rs 5000/-, when I checked the same on my net banking it shows the debit note in accordance with the failed transaction done on 21st May 2010.
I contact ICICI bank customer care & make request in that regard( Request No[protected] on 11th june 2010) BUT AFTER 12 WORKING DAYS BANK TOLD ME THAT MY REQUEST WAS REJECTED , I contact nearest branch in that regard, they told to MAKE A FRESH REQUEST (SR[protected] on 5th july 2010) TO ICICI BANK customer care & again rejected.
Sir, Pls help me in this regards as after so long processI havent got my money back.
Internet bak stataement is attched for you kind reference.
My Account No :[protected]
Thanks & Regards
Deepak kumar
[protected]
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We are sorry for the bad experience you had. We have made a note of your mobile phone number and would get back to you at the earliest.
Regards,
ICICI Bank Customer Service Team.