[Resolved]  ICICI Bank - Home Loans — Wrong Commitments by Sales Team

Address:

Coimbatore, Tamil Nadu

From Shalini Michael
Contact No. [protected]

This is with reference to application number [protected],

The letter clearly states that OPTIONAL INSURANCE AVAILED ......

First of all, i have not requested for any insurance. Now after taking my processing fee, babu informs me that i have to mandate take an insurance as it is my second property. Why should i?

If i can avail a loan to the extent of 40 lakhs , i am sure i can choose to avail one or two properties for the same. Then why suddenly in the last minute am i asked to take up an insurance that i dont want to take??? That too on the day when the cheque was to be handed over to the bulders for the same. This is cheating , unprofessional and the worst way of handling a customer.

I have been left in a state of confusion from day one.... N this is the worst service icici can ever offer to an existing customer.

Truly disappointed at this level of service and the mental torture i need to go through on account of the same. Need a resolution.