[Resolved]  ICICI Bank & ICICI Prudential — cheated me with wrong policy

Address:

South Delhi, Delhi

I am a satisfied ICICI Bank customer from last 10 years. based on the said relation ship, I have visited in east of kailash branch on dated 8th Aprill 2010, for making a FD for Rs. 25000/-. I reached at reception regarding the FD ,the lady seated over there guided me to Mr. Ankush Sharma. I asked him for process the FD of Rs. 25000and I tendered the cheque of said amount to him, but he briefed me a plan in which if I invested Rs. 50000 for three years I will get Rs. 14,32,000 at the end of 15 years. I asked him, is it a insurance policy or is it a ULIP he said no Sir this is FMP( Fixed maturity Plan),suddenly another person Mr. Durgesh came in the picture and explain the same thing to me. I asked them about the catalogue or broture or name of plan to check on your website. They said these are the shortterm plan it does not carry any catalogue and it is not on our website but it is on our internal link called interanet. I tendered the cheque of Rs. 50,000/- to him and asked him to make the paper in the name of my son Arshman Singh ( 2year old ) they said as the person is minor so we have to take birth cert. for age proof. next day Durgesh came to my office and collect the birth certificate and ask me to sign one form. I make the signature, I again ask him the same thing. He told me that I am from branch of Bank we never tell lie ,we are not agents, we are salaried people.if you find any thing wrong then you can cancell the plan and your full money will be refunded. on 16th of Aprill I received the papers through courier and it was nothing as they have commited me. I contact in your branch on 17 th Aprill and meet with Branch Manager Mr. Sidharth where he took my original papers and asked me to sign a form for cancellation. in front of him Durgesh commited me that my money will be credited in my acount with in three days. But my tragedy or bad experience did not end here, when I have not received the amount till thursday 22 nd Aprill I contacted the customer care no. they said that they have not received any application for cancellation. Then I again visited in your branch on 23rd they (Both Durgesh and Ankush) said Sir, your policy has been canceled and it is reflected in our system. again I have visited in your branch on 24th then I meet with you, in the presence of BM they also said the same thing and commited me to ring with in 2 hour to let me know the status. and as per your customer care deptt. they have received the application only on 24th. In the evening around 5 PM I received a call from Durgesh claiming that as my name does not match so they have despatched the DD from mumbai when I asked about DD no. or POD no. he said will let you know in short time. after half an hour I again received a call from Durgesh asking for sorry and tell me that he was hiding the mistake of his coleagues and my application has been filed on 24th of aprill.
Sir, Although today on 5/5/10 I have received the Rs. 49997 against my cancelled policy with kind cooperation of yours. I request you to please take appropriate action against both of them so that they will not dare to cheat any body else in future. Although I am also consulting with my advocate to file a cheating case with EOW of Delhi Police and with IRDA also.



from,

Jaspreet Singh
[protected]