Dear Si,
I had received a letter dated 5/2/11 from ICICI Credit Card section mentioning that they would adjust the total outstanding amount of Rs.43113.65 from my bank account if payment if not made within 7 days of receipt of the letter. On 17/2/11, I called up their collection department who came to my resi and collected Rs.25,000/- towards adjustment of the above amount and that the balance amount he would again collect on the weekend. However, on checking with the bank, I was informed that the full amount of Rs.43113.65 was removed from my bank account by the credit card dept on 15/2/11. I then got in touch with their customer care and after several calls, agreed to refund the amount of Rs.25000 but after deduction of late fee and hence, on 20/2/11 redeposited Rs.23051 into my account. I am now getting statement from the credit card mentioning that they have posted my statement to me. The said card no. [protected] had expired on 11/09 and the bank refused to issue me a card and I have been making payment against the loan amount till Feb 11, when the entire debt was cleared. I fail to understand how I owe the bank any further amount and how can they generate a statement firstly for a dead card which was totally cleared by me on 15/2/11. I keep calling customer care and am not given a satisfactory reply. I am holding their letter confirming that they would be using banker's lien on my s/baccount, copy of the bank slip wherein they have claimed the entire amount as well as the refund of the additional amount of Rs.22051 against the original amount of Rs.25000/- Was this information helpful? |
We are sorry to hear about your experience.We have made note of your credit card number.We'll contact you and work to address your issue at the earliest.
Regards,
ICICI Bank Customer Service Team.