[Resolved]  ICICI Bank Ltd — Transaction Declined Charges

Address:Tamil Nadu

Hi,

I have an ICICI Bank account for the past 5 years. I was supposed to swipe Rs. 200/- for filling petrol for my car. By mistake they swiped Rs. 300/- instead Rs. 200/-. I had balance of Rs. 294/-. They said the transaction has declined for Rs. 300/-. I told him to swipe Rs.200 once again. Second time he swiped for Rs. 200/- it has accepted and deducted Rs. 200- from my account. After 2 days ICICI bank has deducted some charges as usual for petrol filling. After 5 days they have deducted Rs. 28.09/- from account automatically. I have called customer care and narrated about what has really happened. They simply told me that they will deduct some amount for declined transaction also. which is shocking for me. So, be aware of our private banks and let us not lose our money to them. If anyone made mistake also we will be in trouble.

Always government banks are safe and our money is also safe.

Hence forth, i have decided not to do any transaction from ICICI Bank debit cards. I always transfer my salary amount to SBI bank once it has credited.

Please don't trust foreign banks.

Thanks & Regards,
SENTHIL KUMAR V
[protected]
Was this information helpful?
No (0)
Yes (0)
Aug 5, 2021
Complaint marked as Resolved 
Complaint comments 

Comments

ICICI Bank Ltd — INFORMATION

I WAS WORKED FOR ICICI BANK LTD AS A CREDIT OPERATION IN COMMERCIAL VEHICLE LOAN DIVISION. I WANT TO WITHDRAWL OUR EPF FUND BUT I HAVE NOT ANY ADDRESS OF DELHI OFFICE, CONTRACT PERSON NAME AND HIS LANDLINE/MOBILE NO.
PLS PROVIDE. IT'S A HUMBLE REQUEST TO YOU.


THANKS & REGARDS
JOGENDER SINGH NEGI
EMP CODE: 23718
Hi Jogender.

Provide us with your contact details at [protected]@icicibank.com (Subject line: UID 168515). We'll contact you and work to address your query.

Regards,
ICICI Customer Service Team

ICICI Bank Limited — INTEREST CHARGED

interest and late payment charged on an amount which was not even notified. I have not recieved credit card statement for the period Nov 27th - Dec 26' 2010 while the statement generated on Jan 26,2011 recieved on Feb 12, 2011 shows a previous balance of Rs21929.12 with an interest charge of RsRs1534.33.
To inform you, per my previous record of payment to ICICI BANK LTD is always as 0 balance. I always prefer to pay 100% of my balance. My argument is;

Since Bank has failed to deleiver the statement on time, Why I should pay interest?
The statement dated Jan 12, 2011 recieved on Feb 12, 2011 ( Satureday) with a dead line of last date of payment as Feb 13,2011(Sunday). how I would have paid on 13/20/2011 as falls on Sunday. However, per my habit, I have made full payment with interest.

Though I have paid the intersest amount, i request ICICI to refund the amount as it is not my fault.

thanks,
Hi,

We are sorry for the inconvenience caused to you. Please send us your contact details at [protected]@icicibank.com and we shall get in touch with you soon to resolve the issue. Kindly refer "1241281" in the subject line.

Regards,
ICICI Bank Customer Service Team.
Dear Mr.Kumar,

We are sorry for the inconvenience caused to you. We have made a note of your Account number. Our official will get back to you.

Regards,
ICICI Bank Customer Service Team.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    ICICI Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    65%
    Complaints
    23642
    Pending
    2042
    Resolved
    14262
    ICICI Bank Phone
    +91 22 2653 1414
    ICICI Bank Address
    ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
    View all ICICI Bank contact information