Dear Sir,
I hold a current account with ICICI Bank Ltd. in Aurangabad. My company name is Kenstar Web Solutions. I also have the Merchant Banking (ED Machine for Credit card swiping). I wasn't operating my account since a year, though the charges were regularly being deducted monthly and they deducted more than Rs.4000/- for one year. Recently, on 23rd August 2010, my account received a wire transfer of Rs. 224,000/- from a client in UK through bank. The very next day, my account was debited Rs.1,46,700/-. I registered the complaint on the same day on 24th August 2010 on customer care. The customer care has asked me to wait for 48 hours to get to know why the amount was debited. Roughly, they say, this amount was debited due to a transaction entry during the year 2007. Now they are not telling me the reason for this big amount of debit and asked me to wait for 15 days. I have already issued a cheque to another party amounting Rs. 2 lacs and I do not have the balance due to this debit.
How would I know why they debited this amount and after 4 years? I am very upset with this behaviour of ICICI and I do not trust this bank anymore. Please advice what should I do regarding this issue and how can I trust the bank for any reason they give. Its not the question of couple of thousands but around 1.5 lacs of rupees. Please advice. Thanks a million!
Regards
Javed Siddiqui
Email: [protected]@kenstar.com Was this information helpful? | 
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ICICI Bank Customer Service Team.