ICICI Bank — Fault in ATM of Axis Bank

MitaliK

from Bengaluru, Karnataka

Address:

Mumbai City, Maharashtra

Respected Sir / Madam,

This complaint is regarding to money loss of amount of Rs. 400/- due to fault in Axis Bank ATM located in Kurla (East) Nehru Nagar.
I have transacted through ICICI debit card from the AXIS ATM located at Nehru Nagar (Kurla – East), wherein I have received only Rs. 600 in INR serious of 100 rupees note on the withdrawal request of 1000/-. Four hundred rupees were less in the transaction and after checking the balance it was showing of 1000 rupees withdrawal. There was no security guard at the AXIS BANK ATM premises. There were several other people who have experienced the inconvenience of ATM immediately and same issue was been taking place.

I myself and few more people went to Police station of nearby area and the officer & constables has visited the premises to verify on the said matter and they verified on our complaint.

Enclosing the application and the copy of complaint launched at Police station.

Further on 28th June, I officially informed to ICICI principal branch located at Powai on the above said matter and they gave me the SR[protected] and assured me that the request will be processed in 12 working days from request date.

Last week when I have called up at ICICI principal bank to ask about the status of my request, Mr. Tarun (tel no. –[protected] has informed that the AXIS BANK is confirming about the dispatch of 1000 rupees in the transaction, which has not happened and about the fault in ATM was verified and approved by the Inspector of Nehru nagar police station. The same is attached with the stamp of the police station.

Request you to coordinate with the ICICI Powai bank and confirm them that only Rs. 600 was received and rest 400 rupees need to refund or credit to my account on priority.

Hope you to understand and cooperate for the same.

Thanks & Regards,
Mitali Kalzunkar
Handphone #[protected]

Kindly provide the Email id wherein I can send the copy of NC registered in presence of Police Inspector.

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Comments

Ashwani Arora

Axis Bank — ATM Fault

Dear Sir/Madam,

I was using icici atm at dwarka sector-7, my transaction was for Rs 3500.The amount was deducted from my account but that machine did not dispense the cash as there was some fault in the machine.
Details of my account & transaction are as below:-

Account Name-Ashwani

Transaction Details

Account Number [protected]
Transaction Date 06/04/2010
Transaction Amount INR 3,500.00
Transaction Type DR
Transaction Description CASH-ATM/2761/060410/18:26

Please look in to the matter & help me out.

Waiting for a positive response from you.

Thanks & Regards
Ashwani
[protected]

ICICI Bank Customer Care

from Mumbai, Maharashtra

Verified Support

Hi Ashwani,

We're from ICICI and are sorry to hear about your experience. Please approach your respective bank regarding the discrepancy. We will extend our full co-operation and assistance.

Regards,
ICICI Customer Service Team.

ICICI Bank Customer Care

from Mumbai, Maharashtra

Verified Support

Hi Mitali,

We are very sorry for the inconvenience caused. We have made a note of your complaint and your cell number. We shall get in touch with you soon to resolve the issue. You can email us at [protected]@icicibank.com

Regards,
ICICI Bank Customer Service Team.