ICICI Bank — Not issuing duplicate food bazaar card not refunding my money card no [protected](sushma shukla)

Address:

Mumbai City, Maharashtra

SIr,
I lost my food bazar card during my journey and I had made a request to issue me anew card .But despite of my several request they denied to issue me a duplicate card in place of my card.So I requested them to refund my remaning balance. But neither they issuied a card nor they refunded my remaining balance.They ask me for my bank statement.Why I disclosed my account summary.Despite of this I forwarded them my bank E- statement as proof of cheque issuing to icici bank.but they still demanding bank statement.Kindly look in to this complaint.